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Alex Ortiz

Overview Reviews (34) Inventory (189)

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Alex Ortiz

Alex Ortiz | Page 4

Sales Consultant

City Volkswagen of Highland

9601 Indianapolis Blvd
Highland, IN 46322

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4.8

34 Reviews

Overview Reviews (34) Inventory (189)

4.8

34 Reviews

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34 Reviews of Alex Ortiz

November 23, 2025

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Employee Rating

Wow! I stopped in and Alex Ortiz was so professional, personable and friendly! He answered all of my questions, very knowledgeable Thank you so much I stopped in and Alex Ortiz was so professional, personable and friendly! He answered all of my questions, very knowledgeable Thank you so much More

by katie526

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Alex Ortiz

Nov 23, 2025 -

City Volkswagen of Highland responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

October 31, 2025

Dealership Rating

Employee Rating

TOOK MY CAR THERE 3 TIMES IN 2 WEEKS AND ITS STILL NOT FIXED! ITS WORSE! IT MAKES NOISE WHEN I STOP AND ALL THEY CAN SAY IS ITS TGE WEATHER! IT IS NOT!,MY CAR HAS GOTTEN WORSW SINCE I BROUGHT IT THERE! HO FIXED! ITS WORSE! IT MAKES NOISE WHEN I STOP AND ALL THEY CAN SAY IS ITS TGE WEATHER! IT IS NOT!,MY CAR HAS GOTTEN WORSW SINCE I BROUGHT IT THERE! HORRIBLE EXPERIENCE WITH NO SOLUTION UNLESS I GIVE THEM MONEY I DONT HAVE More

by brittnewright

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Andy Mcquiston, Lameshia Rogers, Sam Lotta, Joe LeDuc , Eduardo Alcala, Rolando Pena, Andrew Smith, Brian West, Tyler Woods

Nov 03, 2025 -

City Volkswagen of Highland responded

Thank you for bringing this to our attention, Brittne, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Chris Capparelli Service Director ccapparelli@cityautogroup.com

August 22, 2025

Dealership Rating

Employee Rating

Alex and Brendan were wonderful to work with. They got down to the point and made the buying experience feel faster. They got down to the point and made the buying experience feel faster. More

by FUENMAYOR07

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: James Thomas , Brendan Cowhey, Brian West

Aug 22, 2025 -

City Volkswagen of Highland responded

Thanks for sharing your thoughts about your experience with City Volkswagen of Highland. We appreciate your business and hope to see you again soon! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

April 14, 2025

Dealership Rating

Employee Rating

Alex and Anthony were beyond helpful! They worked amazing together and helped me turn my horrible situation into an amazing one! I am forever thankful for them! The facility itself was ex They worked amazing together and helped me turn my horrible situation into an amazing one! I am forever thankful for them! The facility itself was extremely clean and everyone was hospitable. I used to feel uncomfortable in this dealership, however, after my latest experience I would give them my business any day! More

by ambers2084

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: James Thomas , Anthony Williams

Apr 14, 2025 -

City Volkswagen of Highland responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing City Volkswagen of Highland! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

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