Alex Ramirez | Page 58

Professionalism I originally saw an Yelp review about Alex, but I didn't think anything of it when I went into Walter's service center. I coincidentally ended up get I originally saw an Yelp review about Alex, but I didn't think anything of it when I went into Walter's service center. I coincidentally ended up getting helped by Alex. Alex was very professional and answered all my questions! He responds very quickly whenever I need anything! Now I only contact Alex if I ever need anything on my CLS550. thank you for the great experience! More

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Check Tires My tire check light came on in my car while I was on a business trip. I contacted Walter’s Mercedes upon my return and was provided excellent service My tire check light came on in my car while I was on a business trip. I contacted Walter’s Mercedes upon my return and was provided excellent service from the Service Representative to Alex Ramirez the Service Advisor. Alex was extremely knowledgeable and professional and put me at ease, he explained that my tires were down to the rim and was unsafe to drive. He also had then check my car for other issues to ensure that I was safe while driving. Most of all he offered me a car without my asking, allowing me to return to my office without delay. He kept me abreast of the status of my car, which only took a day. I have consistently enjoyed during business with Walter’s Mercedes and Alex is now my favorite Service Representative because of his professionalism, respectfulness and I trust then with my car. More

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Service feed back I loved the quality of the service and work that was done on my car. Alex Ramirez was very helpful and professional and had the time to explain to me I loved the quality of the service and work that was done on my car. Alex Ramirez was very helpful and professional and had the time to explain to me what exactly my car needs .. I highly recommend the service department and hopfully soon I will experience the sales department as well :) More

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I was elated with the service at Walters I had an appointment and met Alex for the first time. His greeting was very professional and after a bit of conversation and review of my vehicle's se I had an appointment and met Alex for the first time. His greeting was very professional and after a bit of conversation and review of my vehicle's service record he recommended the type of service for me. He was able to have my vehicle ready in a timely manner with me paying my bill at his desk rather than heading over to another desk to pay. He explained the completed service in detail. Thanks Alex for an easy and convenient service experience............ More

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My first encounter with Alex Ramirez I used to deal with Tyler Usary as my Service Advisor. Since he was promoted I meet Alex Ramirez as my new Service Advisor and I found him trustworth I used to deal with Tyler Usary as my Service Advisor. Since he was promoted I meet Alex Ramirez as my new Service Advisor and I found him trustworthy. Alex did a fantastic job of getting my car serviced at the time promised. More

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Service A of my E350 My 10000 miles service was due and I did not even make an appointment and just drove to the dealership. I was well greeted at the service front and d My 10000 miles service was due and I did not even make an appointment and just drove to the dealership. I was well greeted at the service front and directed me to Alex Ramirez who was my favorite service advisor. Alex is always friendly and very professional. I was promptly explained everything in detail and Alex made sure that my time was not wasted. It was simple and fast I drove off the dealership with a courtesy car. He called me and followed up everything closely. I was promptly informed when the work was completed. This was the best service experience I had. Thank you Alex and keep up your good work. Mark M Dassanayake More

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The best Service Center experience! I drive a smart. Taking my to smart to Walter's could make me feel like a fish out of water, but it isn't that way. I was treated with the up most cou I drive a smart. Taking my to smart to Walter's could make me feel like a fish out of water, but it isn't that way. I was treated with the up most courtesy and expediency from the front door of the service department as if I drove a Mercedes Benz and not a smart. The greeter ushered me to Alex's desk and offered me a bottle of ice cold water. Alex was friendly, efficient and listened to my stories. I decided to wait for the collection of my service, and Alex determined that it should take about two hours. And wouldn't you know, an hour and a half later, Alex called my cell phone regarding a need for additional service. The previous crevice centers I used for car service hated calling me, forcing me to call them. Walter's isn't that way. The Service was decidedly under the estimate cost, making my wallet very happy (me too!) And I got a car wash, too! The care and attention given to Mercedes Benz's given to my little smart was a joy, and if they serviced my wife's Saturn Vue, I would have an appointment scheduled already. They resemble Disneyland's guest service, they bend over backwards to do their best to help our car care with efficiency, friendliness and great workmanship. I will be back. They've set the bar very high with this visit, but I know that they can surpass any expectation I have the next time. More

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Excellent Customer Service by Alex Ramirez I have 3 Mercedez Benz in our family and have visited many dealerships but I must say that after meeting Alex Ramirez, I have vowed that he is the bes I have 3 Mercedez Benz in our family and have visited many dealerships but I must say that after meeting Alex Ramirez, I have vowed that he is the best that has attended to me and as such, he is the only one I would ever request. Everything goes smoothly every time from intaking my vehicle and getting me the information I request on my vehicle in a timely manner. He is always very pleasant, he is always very helpful, he is never too busy to return my calls or assist me. Calling my office and even texting me update on my car as I request. Thank you Alex. You are a gem. Truly, Dr. Nnah More

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Warranty Service I just stopped by the dealership to see if I needed a specific part needed to be ordered to fix my car. Instead, Alex had me in a rental within 10 min I just stopped by the dealership to see if I needed a specific part needed to be ordered to fix my car. Instead, Alex had me in a rental within 10 minutes and I was on my way! He's always very helpful and quick to answer any questions. I received a call when my car was ready, which I found I never received before coming to Alex. I was always hunting down my service technician at other dealerships. That never happens at Walter's. Thanks Alex! More

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great service! Alex was a great service rep. Honest and straight forward. Will definitely see him and recommend him to friends and family. Keep up the great work. Alex was a great service rep. Honest and straight forward. Will definitely see him and recommend him to friends and family. Keep up the great work. More

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