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188 Reviews of Alex Rogers
September 27, 2023
Excellent customer service and staff. I would recommend them to all of my friends and family! I would recommend them to all of my friends and family! More
by LI3BZZ
Verified CustomerOther Employees Tagged: Randy King, Denise Leigh, Renata Starbranch, John Seremetis, Steve Sousa, Adam Liebermann, Steven Lander, Peter Vincent , Jennifer Kyminas
September 26, 2023
Excellent service from Joe and Steven! It was my first new car and they were very informative and caring throughout the whole process. It was my first new car and they were very informative and caring throughout the whole process. More
by Alaina.mcnall
Other Employees Tagged: Joseph Latores, Steven Lander
September 23, 2023
Top notch , easy transaction no non sense Well worth the trip to colonial cadilllac Thanks the trip to colonial cadilllac Thanks More
by aferrara2
Other Employees Tagged: Dennis Moran, Steve Sousa, Steven Lander, Ed McMullin
September 18, 2023
Great service all around- the online estimate made it super easy for me - thank you super easy for me - thank you More
by ANTHONY@ODONNELLFS.COM
Other Employees Tagged: John Bradley, Renata Starbranch
September 15, 2023
Please contact Alex Rogers for details. i was very disappointed with my service visit. I plan to follow up with GM. i was very disappointed with my service visit. I plan to follow up with GM. More
by MICHAELGLEAHY
Other Employees Tagged: Joseph Latores, Pete Cascio, Denise Leigh, Renata Starbranch
September 01, 2023
Great overall TKS. VERY good customer service...and special TKS to Renata she's great ...good day. VERY good customer service...and special TKS to Renata she's great ...good day. More
by EDMILSONDALPONT
Other Employees Tagged: Randy King, Mark Demartinis, Pete Cascio, Denise Leigh, Renata Starbranch, John Seremetis, Steve Sousa, Peter Vincent
August 14, 2023
I purchased a new Cadillac in 2021. Sales department was okay. The car was excellent. I began using the service department even though the reviews were questionable. I’ve only had t Sales department was okay. The car was excellent. I began using the service department even though the reviews were questionable. I’ve only had to have oil changes and one recall procedure due to the low mileage on our car. Detail department is a problem. I have a issue every time we’ve used them. No need for interior detail because the car is immaculate and it’s obvious. I picked up the car on Thursday. They had done an interior detail despite my request not to. The charge was removed from my bill however the car interior was covered in white lint pieces. It was dirtier after the detail. I left Peter 2 messages on Thursday and I haven’t heard back. As a side note, while we were on the premises we observed an employee backing cars out of the garage for customers with lit cigarettes hanging out of their mouth. Because of the condition of our car we’ve needed almost no work beyond an oil change. Based on some of these experiences I would be concerned about future interactions and reliability. August 16, 2023. Since writing this initial review both Peter and Alex have reached out to me and had a lengthy conversation regarding my concerns. I appreciated their follow up and concern about my issues. What appeared to be an unreturned phone call on Peter's part was not, it was related to his being away from the office for a few days. I had fully intended on continuing service with this company but felt it was important to discuss my issues and appreciated that I was heard. I would recommend using Cadillac of Woburn and encourage people to voice their concerns if any arise. That is the sign of a professional organization that takes responsibility for issues and tries to resolve them in the best interest of the customer. Thank you to both Alex and Peter for your response and I look forward to working with you in the future. More
by JERRY83
Other Employees Tagged: Pete Cascio, Peter Vincent
August 14, 2023
As always, this dealership values its customers and treats them right. It starts from the top and it has a trickle down effect. But since we’re talking about service, it’s always been exceptional from treats them right. It starts from the top and it has a trickle down effect. But since we’re talking about service, it’s always been exceptional from management, to service advisors, Denise & Renata to the awesome service technicians. It’s worth the trip from Norwood to Woburn! More
by SteveD
Other Employees Tagged: Denise Leigh, Renata Starbranch, Peter Vincent
August 12, 2023
Everything perfect as usual for start to finish Service department. Right on service settup guys and girls great also NO Complains enough said department. Right on service settup guys and girls great also NO Complains enough said More
by JOHNZARRELLA1
Other Employees Tagged: Pete Cascio , David Robinson
August 11, 2023
Great place to do business with. All the people are so friendly and helpful. I highly recommend them. Great service and they wash your car after it has been serviced. All the people are so friendly and helpful. I highly recommend them. Great service and they wash your car after it has been serviced. More
by JDHOGA
Other Employees Tagged: Randy King, Renata Starbranch
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