Alex Romero
Alex Romero at Classic Mazda Westside

Alex Romero | Page 8

Service Manager

Classic Mazda Westside

13930 Brookpark Rd
Cleveland, OH 44135

4.8
138 Reviews
4.8

138 Reviews

Write a Review

138 Reviews of Alex Romero

June 24, 2026

Dealership Rating
Employee Rating

The dealership is always very professional and they tell you exactly what to expect. I appreciate not having any surprises. The workers are very nice as well. More

by carrie.a.bencic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 26, 2026

Classic Mazda Westside responded

Thank you for your review! We're thrilled to hear you appreciate our professional service and clear communication. Providing a transparent, no-surprises experience is our goal, and we're glad our team made your visit a positive one. We appreciate your business and look forward to serving you again.

June 22, 2026

Dealership Rating
Employee Rating

The service department is always friendly and helpful. They are on top of problems and give you options. Great dealership More

by GJAUSHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 23, 2026

Classic Mazda Westside responded

Thank you for your review! We're glad to hear our service team was friendly, helpful, and able to provide you with options while addressing your concerns. We appreciate your business and look forward to serving you again.

June 21, 2026

Dealership Rating
Employee Rating

I’m upset that I got charged $10 more than expected. I mentioned the $69.95 coupon at drop off and mentioned at payment that it seemed high. Came home and found out I was charged $79.95. Seems really sh More

by MCCARTY.COLLEEN93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 26, 2026

Classic Mazda Westside responded

Thank you for your feedback. We apologize for the confusion regarding the coupon pricing. Please contact our service team so we can review your invoice and make sure everything was charged correctly. We appreciate the opportunity to address your concerns.

June 21, 2026

Dealership Rating
Employee Rating

Unfortunately my pristine 2007 mx5 w/20400 miles is running worse. Engine missing and sputtering More

by art2be69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

June 21, 2026

Dealership Rating
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Staff is very friendly. Very modern and clean location. Prompt service. Easily accessible from highway. More

by theresajean_99
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

June 19, 2026

Dealership Rating
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Quick friendly reliable service. Always clean and comfortable. Will come back for future services here. More

by F1Fan2627
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 26, 2026

Classic Mazda Westside responded

Thank you for your review! We're glad to hear you received quick, friendly, and reliable service. We appreciate your kind words and look forward to welcoming you back for your future service needs.

June 19, 2026

Dealership Rating
Employee Rating

Car was promptly taken care of for an oil change. Customer service was kind and helpful. More

by MIROSCHAF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 23, 2026

Classic Mazda Westside responded

Thank you for your review! We're glad to hear your oil change was completed promptly and that our team provided kind and helpful customer service. We appreciate your business and look forward to serving you again.

June 18, 2026

Dealership Rating
Employee Rating

Classic Westside did an oil change and tire rotation on my cx5. The tech also advised an alignment and balance zz Very good service, nice dealership and helpful staff. More

by thomasd2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2026

Classic Mazda Westside responded

Thank you for the review! We appreciate your business and look forward to serving you again in the future.

June 16, 2026

Dealership Rating
Employee Rating

Always a smooth transaction. They keep to the promised time. Polite, calm, helpful staff. Don't try to up sell unnecessary add ons. More

by shadomere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2026

Classic Mazda Westside responded

Thank you for your review! We're glad to hear you consistently have a smooth experience with our team. We appreciate your trust and look forward to serving you again.

June 15, 2026

Dealership Rating
Employee Rating

Brought my cx-90 for recall and oil change. Service was great. Waiting area nice. More

by strongpip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2026

Classic Mazda Westside responded

Thank you for your review! We're glad to hear you had a great service experience and enjoyed our waiting area. We appreciate your business and look forward to serving you again.

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