Alex Ruiz

Alex was great to work with. It's not always fun to have a huge repair bill but Alex provided great service and was able to keep the cost down and below the estimate. It's not always fun to have a huge repair bill but Alex provided great service and was able to keep the cost down and below the estimate. More

by chad.romero Verified Customer Verified Customer

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I found my entire experience very smooth. The building was clean and Alex Ruiz was great! He kept me informed of the work needed and things that were going to be checked. The building was clean and Alex Ruiz was great! He kept me informed of the work needed and things that were going to be checked. More

by sallywsunshine1960 Verified Customer Verified Customer

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Great service but very expensive. The mark up on parts is somewhat ridiculous. Great technicians and service team. The mark up on parts is somewhat ridiculous. Great technicians and service team. More

by Brumbaugh1492 Verified Customer Verified Customer

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They are the best, we are very happy with the Honda dealership. They always explain any problems with the car to us well, and they are very kind. dealership. They always explain any problems with the car to us well, and they are very kind. More

by zjuanazugey Verified Customer Verified Customer

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Theory great! ! Efficient and so nice. I know i can depend on them bc there's never an answer they can't answer abt my car ! Efficient and so nice. I know i can depend on them bc there's never an answer they can't answer abt my car More

by sikopio Verified Customer Verified Customer

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Fast and friendly Service was fast and friendly. I was treated kindly Cool cool cool I was treated kindly Cool cool cool More

by Mandee0 Verified Customer Verified Customer

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I’m big on feedback, so I hope you find this helpful. No one greeted me when I pulled in, which is a product of having your service advisors separated by glass from your actual drive-in bays. When No one greeted me when I pulled in, which is a product of having your service advisors separated by glass from your actual drive-in bays. When I walked in to the area of advisors, 6 people didn’t even look up, until Alex asked if I had been helped. I just walked in and stood there, so there was little attention paid. I just moved here from out of state and found it odd that Ken Garff Honda doesn’t utilize the Honda link App, which makes scheduling service a breeze. I never had to call, work thru an IVR, then speak to someone to schedule an oil change. I asked why, and Frank or Alex didn’t know why it doesn’t work, but that it just doesn’t. So, while I waited, I did a little research with the help of AI and Google and found that it’s a compatibility issue with the 3rd party Tekion as your CRM, DMS and Service application. It’s a known issue that doesn’t have a resolution in flight. Sadly, this costs you money and efficiency as a dealer. I would imagine you shouldn’t have to have as many advisors, or at least improve the scheduling experience and efficiency for clients if you had this functionality working. The process to review “recommended services” is not very clear with your service application if you accepted or declined, which prompts your advisors to have to ask, putting extra pressure on clients in your waiting area in front of others. Please advise your technicians not to shut people headlights off when they were on Auto when we came in. This is not needed to be changed, even if a headlight inspection is performed, put it back. My wife got pulled over later that night because only the DRLs were on. Thankfully she didn’t get a ticket, but it shouldn’t have happened if the tech wouldn’t have switched them to off. Lastly, one of your service advisors (not sure of name) when stepping outside to get a clients vehicle, he uses his vape. I was surprised that he did this right as he got into a customers car, but maybe that’s acceptable to this dealership. More

by Ryan Verified Customer Verified Customer

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Good Chad was a very nice guy. Pleasure to work with him Chad was a very nice guy. Pleasure to work with him wish they would had deleted prior owners info. Pleasure to work with him Chad was a very nice guy. Pleasure to work with him wish they would had deleted prior owners info. More

by jlinares88 Verified Customer Verified Customer

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Jesse is one of the best. I have worked with him many times and he always takes excellent care of me and my vehicles. I will never take my cars anywhere else. I have worked with him many times and he always takes excellent care of me and my vehicles. I will never take my cars anywhere else. More

by MDIREDA Verified Customer Verified Customer

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Quick, clean, accurate, good service- nice, polite, informative. Nice new facility to wait for the work to be done. informative. Nice new facility to wait for the work to be done. More

by LYDIA31363 Verified Customer Verified Customer

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