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Alex Ruiz
301 Reviews
301 Reviews
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301 Reviews of Alex Ruiz
January 16, 2026
I’m big on feedback, so I hope you find this helpful. No one greeted me when I pulled in, which is a product of having your service advisors separated by glass from your actual drive-in bays. When No one greeted me when I pulled in, which is a product of having your service advisors separated by glass from your actual drive-in bays. When I walked in to the area of advisors, 6 people didn’t even look up, until Alex asked if I had been helped. I just walked in and stood there, so there was little attention paid. I just moved here from out of state and found it odd that Ken Garff Honda doesn’t utilize the Honda link App, which makes scheduling service a breeze. I never had to call, work thru an IVR, then speak to someone to schedule an oil change. I asked why, and Frank or Alex didn’t know why it doesn’t work, but that it just doesn’t. So, while I waited, I did a little research with the help of AI and Google and found that it’s a compatibility issue with the 3rd party Tekion as your CRM, DMS and Service application. It’s a known issue that doesn’t have a resolution in flight. Sadly, this costs you money and efficiency as a dealer. I would imagine you shouldn’t have to have as many advisors, or at least improve the scheduling experience and efficiency for clients if you had this functionality working. The process to review “recommended services” is not very clear with your service application if you accepted or declined, which prompts your advisors to have to ask, putting extra pressure on clients in your waiting area in front of others. Please advise your technicians not to shut people headlights off when they were on Auto when we came in. This is not needed to be changed, even if a headlight inspection is performed, put it back. My wife got pulled over later that night because only the DRLs were on. Thankfully she didn’t get a ticket, but it shouldn’t have happened if the tech wouldn’t have switched them to off. Lastly, one of your service advisors (not sure of name) when stepping outside to get a clients vehicle, he uses his vape. I was surprised that he did this right as he got into a customers car, but maybe that’s acceptable to this dealership. More
by Ryan
Verified CustomerOther Employees Tagged: Frank Perez
January 12, 2026
Good Chad was a very nice guy. Pleasure to work with him Chad was a very nice guy. Pleasure to work with him wish they would had deleted prior owners info. Pleasure to work with him Chad was a very nice guy. Pleasure to work with him wish they would had deleted prior owners info. More
by jlinares88
Other Employees Tagged: Alex Ruiz
January 05, 2026
Jesse is one of the best. I have worked with him many times and he always takes excellent care of me and my vehicles. I will never take my cars anywhere else. I have worked with him many times and he always takes excellent care of me and my vehicles. I will never take my cars anywhere else. More
by MDIREDA
Other Employees Tagged: Rick Johnson, Josh Caldwell, Frank Perez, Jesse Martinez, Lizzy Lawrence
January 02, 2026
Don't return phone calls when leaving a message. Went to another mechanic and found out the part they claim was broken wasn't. Asked for a call back so we can figure out what's going on and nobody r Went to another mechanic and found out the part they claim was broken wasn't. Asked for a call back so we can figure out what's going on and nobody returned the phone calls. More
by Nephew055
Other Employees Tagged: Alex Ruiz
December 18, 2025
Frank was honest and upfront on the repairs. We had great trust in his work! We had great trust in his work! More
by TammyByrd
Other Employees Tagged: Frank Perez
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