Service was prompt and efficient.
The customer service care team members were knowledgeable and friendly. It made my first experience pleasant.
The customer service care team members were knowledgeable and friendly. It made my first experience pleasant.
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by nlbeaugard
Verified Customer
Verified Customer
Service Price Transparency
Oct 23, 2023 -
Heiser Ford Lincoln responded
Thanks for sharing about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon!
Today’s your Day
David Lopez-Cepero - Service Manager
414-247-8850
David.Lopez@heiser.com
Alex was phenomenal and a true gem.
Excellent customer service and a strong listener. Thank you.
Excellent customer service and a strong listener. Thank you.
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by BDJOHNSTONFAMILY
Verified Customer
Verified Customer
Service Price Transparency
Oct 20, 2023 -
Heiser Ford Lincoln responded
Dear valued customer,
We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!
My Lincoln is still not repaired correctly.
You don’t want me to seriously review this place. I give you a big fat 0!
You don’t want me to seriously review this place. I give you a big fat 0!
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by MSLINDAIVY
Verified Customer
Verified Customer
Service Price Transparency
Oct 16, 2023 -
Heiser Ford Lincoln responded
Dear valued customer,
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our Service Manager David Lopez-Cepero by phone at 414-247-8850 or by email at David.Lopez@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.
They had my car for 5 weeks.
They fixed it, but it took way too long.
They fixed it, but it took way too long.
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by agrouthe
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Michael Randazzo, Brooke Spannbauer
Oct 23, 2023 -
Heiser Ford Lincoln responded
Dear valued customer,
We apologize for the inconvenience you experienced during your appointment. It is always our goal to exceed the customers’ expectations. We are happy to hear you are overall satisfied with your service. Know we appreciate you and we look forward to your next visit.
My truck took nearly 7 weeks to fix.
I feel that I must have been the lowest priority possible. All communication was initiated by me, even when I was told I would get a call back, I wo
I feel that I must have been the lowest priority possible. All communication was initiated by me, even when I was told I would get a call back, I would wait a few days after the promised date and once again attempt to initiate a conversation. In these conversations I feel that I never got the true story of what was going on. The materials were ordered and received after the first week, but it took 6 more weeks of "it will be done next week" to finish the work. Better communication could have helped this entire process. Realistic and timely status updates would have been much more appreciated. Upon flying out to retrieve my truck at my own expense, I was received in the shop with, "your truck is out there, he will take you to it." This certainly did not make me feel comfortable for a 15 hour drive after major repairs.
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by F150Axle
Verified Customer
Verified Customer
Other Employees Tagged:
David Lopez
Oct 23, 2023 -
Heiser Ford Lincoln responded
Dear valued customer,
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message to our Service Manager David Lopez-Cepero by phone at 414-247-8850 or by email at David.Lopez@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.
Great service department is excellent especially service
writer Alex. I was kept informed as the service being performed and when completed, I was escorted to my car
writer Alex. I was kept informed as the service being performed and when completed, I was escorted to my car
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by Bruce.repp
Verified Customer
Verified Customer
Service Price Transparency
Oct 16, 2023 -
Heiser Ford Lincoln responded
Dear valued customer,
We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!
Encounters have been different based on who helps but
last two encounters have been great!!
last two encounters have been great!!
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by KBEHL90944
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
David Lopez, Service Team
Oct 16, 2023 -
Heiser Ford Lincoln responded
Dear valued customer
We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit
Hutch is the dealer to see at Heiser Ford!
! He goes above and beyond!! Overall Heiser Ford is very friendly and accommodating!! Great experience!!
! He goes above and beyond!! Overall Heiser Ford is very friendly and accommodating!! Great experience!!
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by tnt818
Verified Customer
Verified Customer
Service Price Transparency
Oct 09, 2023 -
Heiser Ford Lincoln responded
Dear valued customer,
We are thrilled to hear that you’ve enjoyed your experience with Hutch and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!
Alex, my customer service rep was very good, kind and
informative. The service performed on my vehicle got done when they said it would so I appreciated that.
informative. The service performed on my vehicle got done when they said it would so I appreciated that.
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by shainr1969
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Service Team
Oct 04, 2023 -
Heiser Ford Lincoln responded
Dear valued customer,
We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!
We were promised a loaner car!
Which never came! Terrible service 😈 We had a lease vehicle and were charged for windshield wipers (which should have been covered)
Which never came! Terrible service 😈 We had a lease vehicle and were charged for windshield wipers (which should have been covered)
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by jmckeon186
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Casey Bobinger, David Lopez, Kenneth Miller, Michael Randazzo, Brooke Spannbauer, Service Team, Marco Villa
Sep 27, 2023 -
Heiser Ford Lincoln responded
Dear valued customer,
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our Operations Director Maureen Calmes by phone at 414-247-8981 or by email at mcalmes@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.
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