Alex Serak
Alex Serak at Heiser Ford Lincoln

Alex Serak | Page 9

Parts Manager

Heiser Ford Lincoln

1700 W Silver Spring Dr
Glendale, WI 53209

Contact Me
4.2
101 Reviews
4.2

101 Reviews

Write a Review

101 Reviews of Alex Serak

September 25, 2023

Dealership Rating
Employee Rating

Responsive and helpful. They care about customer satisfaction. When my car was being serviced, they checked everything and made sure I had a ride to and fro. Knowledgeabl More

by FTOLSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Randazzo

Sep 26, 2023

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 22, 2023

Dealership Rating
Employee Rating

Alex is amazing. He always makes sure my car is up & running! The staff is always so pleasant anytime I came in for service as well! More

by Herrrrr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Lopez, Kenneth Miller, Michael Randazzo, Brooke Spannbauer, Service Team, Marco Villa

Sep 25, 2023

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 21, 2023

Dealership Rating
Employee Rating

My advisor was very nice and service was quick and and took great care of my vehicle. More

by NL1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Gigl, “Hutch” Hutchinson, Charlie Przislicki , Zak Krushas, David Lopez, Michael Randazzo, Brooke Spannbauer, Service Team, Marco Villa

Sep 25, 2023

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 17, 2023

Dealership Rating
Employee Rating

Ok had a great person Hutch & a great mechanic Hoover. The are both great guys More

by sassmith0617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Randazzo

Sep 19, 2023

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 13, 2023

Dealership Rating
Employee Rating

On time with everything very courtesy and customs oriented and prices are within budget range . More

by nutall.com@outlook.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Casey Bobinger, David Lopez, Kenneth Miller, Michael Randazzo, Brooke Spannbauer, Service Team, Marco Villa

Sep 15, 2023

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 08, 2023

Dealership Rating
Employee Rating

Everyone here at the dealership was incredibly friendly, helpful, and courteous. The entire experience was positive. More

by jakesteffes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Casey Bobinger, David Lopez, Kenneth Miller, Michael Randazzo, Brooke Spannbauer, Service Team, Marco Villa

Sep 11, 2023

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 05, 2023

Dealership Rating
Employee Rating

I’m still waiting on a manager of service manager to call me ASAP!!!!!Received billl about a loaner after i came to get car and problem I brought in wasn’t fixed!! Yet they want to charge me because they had More

by T.BOLDEN82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: David Lopez, Service Team

Sep 05, 2023

Heiser Ford Lincoln responded

Dear valued customer, You are not being charged for the loaner, You are however being charged for the mileage you put on the loaner over and above the mileage agreement you signed. Please give our Operation Director Maureen Calmes a call by phone at 414-247-8981 or by email at mcalmes@heiser.com to further discuss any discrepancies you feel there maybe.

Sep 05, 2023

T.BOLDEN82 responded

Alex said a manager would be calling!!!! I came there several times! It’s ALWAYS an issue every time I bring a car for service! There is always discrepancies. And no one is Accountable!

September 03, 2023

Dealership Rating
Employee Rating

I'm very confused why Heiser techs didn't find the clutch codes when they installed a new transmission control unit, and only now find I need a new clutch as well. Shouldn't that code have appeared ri More

by NJPROCTOR53
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service Team, Marco Villa

Sep 05, 2023

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime please call our Service Manager David Lopez-Cepero by phone at 414-247-8850 or by email at David.Lopez@heiser.com so we can better understand what happened during your experience.

Sep 05, 2023

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime please call our Service Manager David Lopez-Cepero by phone at 414-247-8850 or by email at David.Lopez@heiser.com so we can better understand what happened during your experience.

September 01, 2023

Dealership Rating
Employee Rating

From the welcome to the pickup, I was wowed! Super friendly staff, set the correct expectation for the work I had done, and communication was top notch. More

by Justin H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2023

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 01, 2023

Dealership Rating
Employee Rating

Everybody was very friendly and a tentative to work, my knees where my car was fixed the same day More

by joe.vicari1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Lopez, Michael Randazzo, Service Team, Joseph Vicari Jr., Marco Villa

Sep 05, 2023

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

Dealership Inventory (184 Vehicles)

used 2019 Chevrolet Equinox car, priced at $17,767
2019 Chevrolet Equinox
used
Mosaic Black Metallic exterior
Automatic
All-wheel Drive
used 2023 Lincoln Corsair car, priced at $32,084
2023 Lincoln Corsair
used
PRISTINE WHITE MET 3C exterior
Automatic
All-wheel Drive
new 2026 Ford Mustang car, priced at $61,615
2026 Ford Mustang
new
SHADOW BLACK exterior
Automatic
Rear-wheel Drive
new 2025 Lincoln Navigator car, priced at $95,867
2025 Lincoln Navigator
new
INFINITE BLACK MET CC exterior
Automatic
Four-wheel Drive
new 2026 Ford F-150 car, priced at $52,138
2026 Ford F-150
new
ARGON BLUE METALLIC exterior
Automatic
Four-wheel Drive
new 2026 Ford Bronco Sport car, priced at $35,739
2026 Ford Bronco Sport
new
AZURE GRAY METALLIC TRI-COAT exterior
Automatic
Four-wheel Drive