Alex Stepanov | Page 3

Great experience in buying a new car I would highly recommend Alex Stepanov as a knowledgeable dealer who demonstrates his professionalism and excellent customer service skill. I was able I would highly recommend Alex Stepanov as a knowledgeable dealer who demonstrates his professionalism and excellent customer service skill. I was able to schedule an appointment at the most convenient time for me. Alex explained all options for the model that I was looking for and helped me to make me a right decision in choosing of a model. He helped me to set up EyeSight and answered every question I had. In a few days after I bought a car, he made a follow-up call to find if I have any questions or concerns. Thank you, Alex! More

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Easiest car purchase and experience I've had I initially went to Cityside Subaru solely on how poor the ratings were for Metrowest Subaru out in Natick, MA. I had an appointment with them to dri I initially went to Cityside Subaru solely on how poor the ratings were for Metrowest Subaru out in Natick, MA. I had an appointment with them to drive a car that turns out they didn't even have (a friend of mine who worked in the area stopped in to see the car I was going to buy which I was told was smack in the middle of the showroom...wasn't there) so I used that appointment time to go test drive a car at Cityside. I'm very glad I did, regardless of Metrowest's reputation it would be hard to beat the customer experience I had at Cityside. My search for a car was bittersweet because I had a car that I absolutely loved and would've kept forever, however was totaled by a guy who ran a stop sign. That changed when I test drove their 2018 WRX. Had never owned a Japanese-built car until now, previously all Audi and BMW, but man are they giving those German manufacturers a serious run for their money. On Cityside and Tom; I had a budget and Tom made sure I got the car I wanted in the budget range I needed, and he did it fast. I wish I could buy another car from him just to watch him work his magic to get the deal done. 10/10 would recommend not only Cityside Subaru, but Tom DAlessandro to anyone looking to buy a Subaru, or anything off Cityside's lot for matter. More

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Great buying experience! This is the third Outback that we have purchased at Cityside. Alex has always been a very helpful and knowledgeable sales person. There is never any This is the third Outback that we have purchased at Cityside. Alex has always been a very helpful and knowledgeable sales person. There is never any pressure and he is always willing to explain everything about the new cars that we have bought from him. I am not very tech savvy and he explains everything in simple terms for me. He connected my phone, which I could not figure out and makes sure that I understand everything I need to know when we pick up the car. He even made our first service appointment for us. He is a pleasure to work with and I look forward to working with him in the future! More

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Cityside Subaru Cityside in Belmont , MA, is a pleasant dealership. I got precisely what I wanted and felt that I was treated fairly. Overall very satisfied with my e Cityside in Belmont , MA, is a pleasant dealership. I got precisely what I wanted and felt that I was treated fairly. Overall very satisfied with my experience. More

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New car purchase Alex was very knowledgeable about the features of the car, and Nathan delivered a competitive price. The car was ready and clean when I arrived to com Alex was very knowledgeable about the features of the car, and Nathan delivered a competitive price. The car was ready and clean when I arrived to complete the purchase, and I completed the purchase within 40 minutes. More

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Awesome sales team! Had the best experiance buying my first brand new car here. The sales team is wonderful! I'm in love with my new Subaru Forester. Thanks Cityside!! Had the best experiance buying my first brand new car here. The sales team is wonderful! I'm in love with my new Subaru Forester. Thanks Cityside!! More

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Very good. I enjoyed meeting Dan and Alex. Alex was helpful in the initial steps of discussing possibilities, and Dan worked with me on the selection and purchas I enjoyed meeting Dan and Alex. Alex was helpful in the initial steps of discussing possibilities, and Dan worked with me on the selection and purchase itself. Dan spent time explaining things to me. He also very helpfully gave me a ride home from the dealership before I'd finished completing my purchase. Overall, the experience was low-pressure and satisfying. More

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Friendly, no pressure sales We really enjoyed our experience at Cityside. From the moment we walked in, we were never pressured into any car. Everyone was very easy-going and hap We really enjoyed our experience at Cityside. From the moment we walked in, we were never pressured into any car. Everyone was very easy-going and happily answered our questions. Within minutes of discussing options, we were already on a test drive! The people here really wanted to know what we were looking for and what they could do to help, not force anything they had on us. The buying process easy and certainly better than dealing with the RMV ourselves. After we had made a deal they took care of everything and walked us through all the systems for our new car. I would definitely consider coming back here to look at more cars in the future. More

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Helpful and Cheery I came in to buy my third Subaru and was greeted by a pleasant, knowledgeable person. I have over 5 thousand miles in the last 3.5 months and everyth I came in to buy my third Subaru and was greeted by a pleasant, knowledgeable person. I have over 5 thousand miles in the last 3.5 months and everything works well. I am complimented on the looks of my pearl red Crosstrek all the time, another plus. More

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An excellent buying experience Two years ago we bought a Subaru Outback at Cityside from Alex Stepanov. When we needed another new car this spring, we returned to Alex because we f Two years ago we bought a Subaru Outback at Cityside from Alex Stepanov. When we needed another new car this spring, we returned to Alex because we felt he was open, honest and had our interests in mind first and foremost. The buying experience was conversational and not the negotiating battle that car buying once was and still is at some other dealers. We love our cars and received excellent service from everyone we interacted with at Cityside. More

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