Alex Stepanov | Page 4

Great experience buying a Subaru Legacy with Alex We bought a brand new 2012 Subaru Legacy from Cityside at the end of 2011. As a new immigrant to the US, I was somewhat horrified by the standard of We bought a brand new 2012 Subaru Legacy from Cityside at the end of 2011. As a new immigrant to the US, I was somewhat horrified by the standard of service I had hitherto experienced with other dealerships to that point. America is supposed to be THE service oriented economy in the Free world. So much for my high expectations. I'd been to a number of other dealerships for brands such as Honda, Nissan, Kia and Volkswagen. The brands were great, their retailers were dismal, and that was based on having booked appointments. With Cityside, I just dropped in on the offchance, and was immediately impressed. In contrast to the other dealerships, I was received warmly by Alex, with no hint of pressure tactics. I was gently eased into the buying process at my own leisure. He even let me test drive the car on my own. Having been made to wait an hour for a test drive at a nearby Honda dealership (an appointment had been made, they'd simply forgotten to collect the car from their storage facility), the contrast was striking. I hadn't even test driven the Honda as we couldn't be bothered waiting any longer. Having purchased the car, Alex left useful post-it notes in the manual demarcating the most pertinent pieces to read. This must have taken him some time. Everything went smoothly, everybody was polite and happy to have our business, which was somehow strangely lacking with other dealerships. All-in-all, a great experience. The service department was great too. I wish we could still avail ourselves of the Belmont branch, but having moved out to Ashland, it's no longer practical. I will definitely being paying Alex (if he's still there), and Cityside a visit next time we're in the market for a new/replacement vehicle. I recently bought a Honda which is a great car, but there is absolutely no comparison between their service departments and Cotyside's, and the buying process was marred with all sorts of complications. More

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Alexy Stepanov Everyone at Cityside was great but Alexy really went beyond the ordinary. He wanted to make certain that I was comfortable with my 2013 Outback and th Everyone at Cityside was great but Alexy really went beyond the ordinary. He wanted to make certain that I was comfortable with my 2013 Outback and that I knew about its many features. He was very patient and easy to work with. I'd recommend Alexy specifically to anyone interested in a Subaru. More

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Three cheers for Alex Alex was very knowledgeable and patient in my decision making process. He was straight forward and well informed about the product. I will certainly Alex was very knowledgeable and patient in my decision making process. He was straight forward and well informed about the product. I will certainly go to him when for my next purchase. More

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Really happy with experience with Alex My wife and I bought our first car with Alex at CitySide Subaru and felt very comfortable working with him after having met lots of other car dealers My wife and I bought our first car with Alex at CitySide Subaru and felt very comfortable working with him after having met lots of other car dealers before him. He's a straight-up guy, not pushy, answered all of our questions patiently, and just overall nice. I am very happy to recommend him to anyone out there looking to buy a Subaru. More

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Best car buying experience ever I have purchased MANY cars over the past 28 years and never have had a better experience with a salesman then I did with Alexy. Strait forward, no pr I have purchased MANY cars over the past 28 years and never have had a better experience with a salesman then I did with Alexy. Strait forward, no pressure, and knowledgeable. More

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Excellent experience Had an excellent experience at Citywide Subaru and with Alex helping me navigate decisions and checking up on me to answer any questions I had, even a Had an excellent experience at Citywide Subaru and with Alex helping me navigate decisions and checking up on me to answer any questions I had, even after the purchase. More

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Painless, maybe even pleasant! They buying experience was streamlined and free of unnecessary chatter. I have spent more time at the supermarket than we did at Cityside Subaru, an They buying experience was streamlined and free of unnecessary chatter. I have spent more time at the supermarket than we did at Cityside Subaru, and I mean that as a compliment. Alexy was helpful and friendly, as was the fellow who helped us with financing. All good. The car, too. More

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A new Subaru Just purchased our 6th car from Cityside.. The experience was great, and Alex was helpful, knowledgeable, and available .. Would definitely recommend Just purchased our 6th car from Cityside.. The experience was great, and Alex was helpful, knowledgeable, and available .. Would definitely recommend him and Cityside to everyone. More

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Solid and no pressure experience Alex was a partner from start to finish. We had multiple visits and Alexy treated each one as a part of larger process. Highly recommend. Alex was a partner from start to finish. We had multiple visits and Alexy treated each one as a part of larger process. Highly recommend. More

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Great Service! It was wonderful working with Alex. It was our first time buying a car, and he made it a very easy, stress-free process. I would buy another car from It was wonderful working with Alex. It was our first time buying a car, and he made it a very easy, stress-free process. I would buy another car from him again! More

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