Alex Stepanov | Page 2

Wouldn't give prices or put things in writing Weirdest experience of any dealership, they refused to quote any price at all or attach it to a specific car. Everything was "we will take a reasonab Weirdest experience of any dealership, they refused to quote any price at all or attach it to a specific car. Everything was "we will take a reasonable offer to our manager to discuss". Now to be fair I offered around 1k below what other dealers had initially quoted for the outback to hopefully get a conversation started, and got several requests back for my credit card information to take a $2000 deposit immediately if the quote was approved. Keep in mind this is still a deal with no window sticker or VIN number attached. When I said I would not give a credit card number to charge $2000 before a written agreement regarding a specific vehicle, I simply got 1 line back saying my offer was rejected. Thinking this was just a quirk of Alex, I messaged the dealership through their website asking if they could match or beat the best offer I currently had, and got back more junk about credit card deposits or coming in to discuss without them being willing to confirm my price and options. Not wanting to waste any more time in this process, I just bought from the dealer with the quote I asked them to match. More

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2018 Premium Subaru Crosstrek and EyeSight I cannot say enough good things about Alex or Citywide Subaru. The team was incredible transparent, honest, and helpful. Alex's knowledge regarding Su I cannot say enough good things about Alex or Citywide Subaru. The team was incredible transparent, honest, and helpful. Alex's knowledge regarding Subaru as a company, as well as the specific details for the Crosstrek was tremendous. It was a pleasure to work with Alex and know that we were on the same team. Some dealers aim to nickel and dime the buyer for unnecessary additives - that was not the case with Cityside Subaru. There was no pressure to buy unnecessary accessories, or any other service I did not want. Great team and great experience. I will be sure to go back to Cityside and Alex for my next purchase as well as recommend them to my friends. Thank you!!! More

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Efficient and fair I had done a lot of research about what the new car I wanted was worth and what my trade-in (a 2016 Suburu) was worth and had a bad experience with an I had done a lot of research about what the new car I wanted was worth and what my trade-in (a 2016 Suburu) was worth and had a bad experience with another dealership who tried a deceptive deal in an ad I got. So I went to Cityside, after finding it had fairly good ratings and knowing it was nearby to where I live. Alex greeted me when I arrived and we had a cordial discussion and an efficient exchange on what a fair deal would be. With only a modicum of further discussion we settled on exactly what I felt was fair and I got the car I wanted. After the sale Alex contacted me to make sure all was well and to answer any other questions I had. I asked about one thing that required follow-up and he did in fact follow up. Also, I love my new car. I got the Outback limited with all the safety features and the engineering is wonderful! Some minor features that I found deficient in the 2016 model were now taken care of and I have absolutely no complaints about the 2018 model. More

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Great experience in buying a new car I would highly recommend Alex Stepanov as a knowledgeable dealer who demonstrates his professionalism and excellent customer service skill. I was able I would highly recommend Alex Stepanov as a knowledgeable dealer who demonstrates his professionalism and excellent customer service skill. I was able to schedule an appointment at the most convenient time for me. Alex explained all options for the model that I was looking for and helped me to make me a right decision in choosing of a model. He helped me to set up EyeSight and answered every question I had. In a few days after I bought a car, he made a follow-up call to find if I have any questions or concerns. Thank you, Alex! More

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Easiest car purchase and experience I've had I initially went to Cityside Subaru solely on how poor the ratings were for Metrowest Subaru out in Natick, MA. I had an appointment with them to dri I initially went to Cityside Subaru solely on how poor the ratings were for Metrowest Subaru out in Natick, MA. I had an appointment with them to drive a car that turns out they didn't even have (a friend of mine who worked in the area stopped in to see the car I was going to buy which I was told was smack in the middle of the showroom...wasn't there) so I used that appointment time to go test drive a car at Cityside. I'm very glad I did, regardless of Metrowest's reputation it would be hard to beat the customer experience I had at Cityside. My search for a car was bittersweet because I had a car that I absolutely loved and would've kept forever, however was totaled by a guy who ran a stop sign. That changed when I test drove their 2018 WRX. Had never owned a Japanese-built car until now, previously all Audi and BMW, but man are they giving those German manufacturers a serious run for their money. On Cityside and Tom; I had a budget and Tom made sure I got the car I wanted in the budget range I needed, and he did it fast. I wish I could buy another car from him just to watch him work his magic to get the deal done. 10/10 would recommend not only Cityside Subaru, but Tom DAlessandro to anyone looking to buy a Subaru, or anything off Cityside's lot for matter. More

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Great buying experience! This is the third Outback that we have purchased at Cityside. Alex has always been a very helpful and knowledgeable sales person. There is never any This is the third Outback that we have purchased at Cityside. Alex has always been a very helpful and knowledgeable sales person. There is never any pressure and he is always willing to explain everything about the new cars that we have bought from him. I am not very tech savvy and he explains everything in simple terms for me. He connected my phone, which I could not figure out and makes sure that I understand everything I need to know when we pick up the car. He even made our first service appointment for us. He is a pleasure to work with and I look forward to working with him in the future! More

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Cityside Subaru Cityside in Belmont , MA, is a pleasant dealership. I got precisely what I wanted and felt that I was treated fairly. Overall very satisfied with my e Cityside in Belmont , MA, is a pleasant dealership. I got precisely what I wanted and felt that I was treated fairly. Overall very satisfied with my experience. More

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New car purchase Alex was very knowledgeable about the features of the car, and Nathan delivered a competitive price. The car was ready and clean when I arrived to com Alex was very knowledgeable about the features of the car, and Nathan delivered a competitive price. The car was ready and clean when I arrived to complete the purchase, and I completed the purchase within 40 minutes. More

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Awesome sales team! Had the best experiance buying my first brand new car here. The sales team is wonderful! I'm in love with my new Subaru Forester. Thanks Cityside!! Had the best experiance buying my first brand new car here. The sales team is wonderful! I'm in love with my new Subaru Forester. Thanks Cityside!! More

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Very good. I enjoyed meeting Dan and Alex. Alex was helpful in the initial steps of discussing possibilities, and Dan worked with me on the selection and purchas I enjoyed meeting Dan and Alex. Alex was helpful in the initial steps of discussing possibilities, and Dan worked with me on the selection and purchase itself. Dan spent time explaining things to me. He also very helpfully gave me a ride home from the dealership before I'd finished completing my purchase. Overall, the experience was low-pressure and satisfying. More

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