Alex Terriquez | Page 25

Adrian is very professional, he is very friendly and very polite. He explains the concern the customer has and also the repairs done on the concern. I spent 20yrs doing the same type of work with a Chevy dea polite. He explains the concern the customer has and also the repairs done on the concern. I spent 20yrs doing the same type of work with a Chevy dealer in the city of Claremont. I understand meeting various types of people is difficult. one must adapt. Adrian does a fantastic job. Thank You Adrian. More

by ACERESCUE1 Verified Customer Verified Customer

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Excellent service and attention to detail. Saying what they do and then doing it. Very pleased Saying what they do and then doing it. Very pleased More

by rlazar101 Verified Customer Verified Customer

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Adrian is always very helpful to me when ever I bring my truck in for service truck in for service More

by rlazar101 Verified Customer Verified Customer

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I am still waiting for 2 chips from GMC Service is great at Hatfield GMC at Hatfield GMC More

by RNWILSON006 Verified Customer Verified Customer

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Finally a service department that is friendly. Well worth the hour and a half drive. Well worth the hour and a half drive. More

by regnier75 Verified Customer Verified Customer

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Great Dealership to work with, they were patient with our needs. The experience with buying a new vehicle was very good. We got a beautiful vehicle from a wonderful dealership we've been going to for servic needs. The experience with buying a new vehicle was very good. We got a beautiful vehicle from a wonderful dealership we've been going to for servicing our vehicle for years!! More

by jayfooey Verified Customer Verified Customer

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Fast and courteous, can't ask for more than that. See you next time. Ciao. See you next time. Ciao. More

by BHAROLD Verified Customer Verified Customer

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I drop off my car to look at a few issues pertaining to AC and Transmission on a scheduled Wednesday Morning at 8AM expecting to hear back by that afternoon. Wednesday passes no word... Im sure I will he AC and Transmission on a scheduled Wednesday Morning at 8AM expecting to hear back by that afternoon. Wednesday passes no word... Im sure I will hear on Thursday. Thursday goes by... Nothing. Friday morning... Sure I will hear something so I wait until after lunch then figure I better call. At 2PM Im told a list of issues. Low Transmission fluid level with no sign of a leak. Service quotes some insane price well into the $400 range to simply put fluid back into my transmission. I need a new battery. $400 for parts and labor. Suspension issues that I didnt even list as a concern but I'm thankful to hear about it other than the $3200+ price tag. I ask why cant I just go to AutoZone and get transmission fluid and fill it myself and get a replacement battery while I'm there? The answer was "Well you could do that". I said well I guess I will. I'll come get it now. I'm told I cant. At 2PM on a Friday, after having my car for 3 days without a call to me, they inform me my car is torn apart and the mechanic went home for the weekend. I wouldn't be able to pick it up until Monday. What a joke. Very unprofessional. So all weekend I have to bum rides around town since I don't have my vehicle. Then I go to get it on Monday and Service has the audacity to charge me $200 for all this. NOTHING was done to the vehicle but I owed $200. While I asked why, the service guy next to him breaks in and tells the guy I'm talking to "No discounts for this one". What the xxxx does that mean? So I paid it and went on my way to AutoZone. Battery is $180 and the Trans fluid is $24 thus saving me nearly $600 avoiding your business. My wife and I have decided to look into replacing this car and wont be shopping at Hatfield Buick for our new one. I will gladly drive to Banning or Moreno Valley if I ever need a GMC or Buick. You have lost a customer and I have no problem telling everyone I know about this bad experience. More

by mnollar Verified Customer Verified Customer

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Always a great experience with Hatfield’s service and sales are awesome to deal with. sales are awesome to deal with. More

by MICKEY.HEATON Verified Customer Verified Customer

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Always friendly and efficient. Took care of me and my car. keep up the good work! Took care of me and my car. keep up the good work! More

by ESPEEGUY Verified Customer Verified Customer

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