Alexandra Celis | Page 5

Very unhappy. Went in for oil change and was told we needed a new tire due to a lump on the tire. I said we bought the road hazard coverage why isn't it covered b Went in for oil change and was told we needed a new tire due to a lump on the tire. I said we bought the road hazard coverage why isn't it covered by that? I was told it was a manufacturer defect and not covered by the hazard insurance, the dealer new car warranty and also not covered by the manufacturer. So it would cost $378.83 for a new tire. WHAT!!!!!on a 2023 car with 15,700 miles, are you kidding me. Won't be back here or will not buy another Hyundai (we have 3 that we bought from this dealership within the last 3 years). Was told that this happens frequently. Nice that Hyundai knows they put crap tires on new cars and won't cover it. They have lost a loyal customer. More

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Very good service appreciate excellent communication and customer care. Mr Pawel took very good care customer care. Mr Pawel took very good care More

by bnmuchhala Verified Customer Verified Customer

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In the service section Attention is very good and professional. The service personal are very nice and kind professional. The service personal are very nice and kind More

by JAMO522 Verified Customer Verified Customer

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They are on the ball Lots of energy and making great deals Will buy again deals Will buy again More

by patpatton65 Verified Customer Verified Customer

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Alejandra was lovely, and explained all details of required new tire. The new tire cost was steep and after review of bill I found several added fees including "flat tire repair" when in fact it was required new tire. The new tire cost was steep and after review of bill I found several added fees including "flat tire repair" when in fact it was replaced, $42.95, $4.04 for weights to balance, and a $13.03 admin fee. I do understand the disposal fee, taxes, and was amazed that Alejandra met me in entry of service (no appt- light on for tire pressure), but explained process along with really nice tech, received payment, and walked me to car. She alone makes this a 5! Coupon for $50 off next service would have been nice prior to repair and balanced out above feels, and left me feeling way above and beyond and whole experience 5/5. More

by donnalouiseroberts Verified Customer Verified Customer

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Work was done in a timely fashion. I was informed of the cost at drop off. I was informed of the cost at drop off. More

by BRGREENWAY Verified Customer Verified Customer

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The check in was easy and the servicing was quick. I was happy with the process. I was happy with the process. More

by TERRAZZSTUFF Verified Customer Verified Customer

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I have used this dealership for the last 15 years which tells you a lot tells you a lot More

by CHRISTACONDONREALTOR Verified Customer Verified Customer

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Expeditious service with a smile! Thank you for not trying to up-sell me more than I needed Thank you for not trying to up-sell me more than I needed More

by DOCTORMAUR Verified Customer Verified Customer

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Great service, easy access to the dealer and my car was done on time. Thanks done on time. Thanks More

by JORGESIERRA1991 Verified Customer Verified Customer

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