Josh Gonzalez

I don't know why with a scheduled appt. for an oil change it takes 3 hours which was the amount of time I was there. Since I only have to have an oil change once a year I take my car here. for an oil change it takes 3 hours which was the amount of time I was there. Since I only have to have an oil change once a year I take my car here. I always tell them I am waiting and it still took this long. More

by TAP5099 Verified Customer Verified Customer

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I would like to thank Josh from Naples Hyundai Genesis dealership he took excellent care of me and showed a lot of concern for me and also my automobile. I’ve had him before and he is a great asset to you dealership he took excellent care of me and showed a lot of concern for me and also my automobile. I’ve had him before and he is a great asset to your company. Thank you again Josh. More

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I left my car overnight for a minor electrical problem in the driver’s side control panel. I brought it in at 9:00am and it wasn’t ready until 2:00 the next day. There was no communication from my service ad the driver’s side control panel. I brought it in at 9:00am and it wasn’t ready until 2:00 the next day. There was no communication from my service advisor Josh. When I tried calling the dealership’s 3 different phone numbers over and over I kept getting a recorded message saying the call cannot go through. I I also kept calling/texting Josh’s number with no response. I was finally able to get through to the front desk on Tuesday afternoon and was told Josh called in sick and wasn’t there. I will not ever do business with Tamiami Hyundai again. More

by SHELLEYBEAN0 Verified Customer Verified Customer

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Everything went well. No pressure or upselling. Nice waiting room with comfortable chairs. There is a "silent room" to the side. I just use the regular waiting room. Th No pressure or upselling. Nice waiting room with comfortable chairs. There is a "silent room" to the side. I just use the regular waiting room. The service time was shorter than usual. My service agent, Josh Gonzalez was very personable and efficient. More

by ndatesh Verified Customer Verified Customer

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Slow but pretty good service overall. Twenty-five minute service took three hours to complete. Twenty-five minute service took three hours to complete. More

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Josh was amazing at getting me scheduled, my vehicle serviced and at communicating. Friendly, prompt and welcoming. serviced and at communicating. Friendly, prompt and welcoming. More

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I was scheduled with Joshua. I never spoke with Joshua the whole time I was there (just under 3 hours). As Joshua was on the phone, Jorge finally checked me, just after 10am I w I never spoke with Joshua the whole time I was there (just under 3 hours). As Joshua was on the phone, Jorge finally checked me, just after 10am I watched someone drive my car out at 1205pm. After waiting another 30 minutes and still no one was looking for me, I asked Jorge if Joshua was around as I have not seen him. I advised my car has been ready for over 30 minutes and I really just want to leave. Jorge rung me out. During all the confusion, Jorge did highlight what needed to be done. I am so pressed that the cabin filter got by me. I was charged $92 for this when I court have bought a new once and installed myself for $16!!!! Now that my free maintenance is over, I will not be returning to Hyundai. More

by eklakousk Verified Customer Verified Customer

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Friendly staff. and Joshua is personable and professional at his job. The waiting area is always clean. As is the bathrooms. The area is top notch compared to any and Joshua is personable and professional at his job. The waiting area is always clean. As is the bathrooms. The area is top notch compared to any others. More

by mikereilly835 Verified Customer Verified Customer

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Service was excellent! The digital rear view mirror was not working when we took delivery on our 2026 Ionia 5. Upon delivering our vehicle for service, Joshua, the service The digital rear view mirror was not working when we took delivery on our 2026 Ionia 5. Upon delivering our vehicle for service, Joshua, the service advisor, immediately looked to see if there was something simple to fix without us having to leave the car for the day. There was no simple fix, thus we left the car for service. Joshua arrange an Uber to take us home. The entire rearview mirror was replaced and the vehicle was returned to us by early afternoon. More

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This service visit was extraordinary! Oscar was very professional and covered what would be done with both regular service and all recall checks noted on records. We found the work to be Oscar was very professional and covered what would be done with both regular service and all recall checks noted on records. We found the work to be completed and received a bonus car wash to boot. Our satisfaction level would be rated excellent! More

by johnnynesmith Verified Customer Verified Customer

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