Alexandra Celis | Page 9

Was told a month ago that the person with knowledge of black screen problem will not available for over a month so decided to wait for oil change and tire rotation. When at the service center was now told black screen problem will not available for over a month so decided to wait for oil change and tire rotation. When at the service center was now told would have to keep car for a couple of days to work on black screen. I thought. This was why I waited this long and someone would work on. Decided to skip for now, just got oil change and tire rotation. More

by rick4rj Verified Customer Verified Customer

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Alejandra took wonderful care of me. She explained everything that was going to be done for the service, so there were no surprises at check out., She explained everything that was going to be done for the service, so there were no surprises at check out., More

by PATRICIAANNDOUGHERTY Verified Customer Verified Customer

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Great Service. ...very attentive to my interests and responsive. Loved the courtesy service and quality of vehicle provided. ...very attentive to my interests and responsive. Loved the courtesy service and quality of vehicle provided. More

by Nilsa Verified Customer Verified Customer

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The employees are very knowledgeable about the vehicles they service. They service both our 2015 Hyundai Genesis and our 2024 Hyundai Santa Fe and they always keep you updated on their new progress. they service. They service both our 2015 Hyundai Genesis and our 2024 Hyundai Santa Fe and they always keep you updated on their new progress. More

by WGREALIS Verified Customer Verified Customer

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Staff is very friendly and helpful. Wait time was longer than usual, and some of the dashboard settings were changed. Wait time was longer than usual, and some of the dashboard settings were changed. More

by bhyoga1 Verified Customer Verified Customer

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All good. Staff is great. Sheila is awesome. Don’t ask people to write a specific number of words for the review. Seems not genuine. Staff is great. Sheila is awesome. Don’t ask people to write a specific number of words for the review. Seems not genuine. More

by cjwhitcomb Verified Customer Verified Customer

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Lease program service is the best. On my second lease and always great customer service. On my second lease and always great customer service. More

by 180CROSSWINDS Verified Customer Verified Customer

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Everything was done in a very efficient and timely fashion. All the contact people were courteous and professional. fashion. All the contact people were courteous and professional. More

by captk43 Verified Customer Verified Customer

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I scheduled an oil change and tire rotation almost 3 weeks in advance. The price on their website was under $60. Imagine my surprise when the service writer told me the price was around $120. She the weeks in advance. The price on their website was under $60. Imagine my surprise when the service writer told me the price was around $120. She then stated that the tire rotation included in that price was around $40. It turns out their price online was only the supplies and didn’t include the labor and ever popular shop supply fees. In the end the oil change alone with the extra fees was just under $100. It almost seemed like the classic bait and switch. There was no mention of the additional fees in the initial price boldly listed on their website, maybe it was buried in the fine print. Secondly, even with my appointment made weeks in advance the wait time was one hour and forty minutes. This was my first and now last experience at the dealership for an oil change. State your fees completely when you are showing what your services cost and don’t over schedule your service department so that a simple oil change takes hours. More

by Savaradavid Verified Customer Verified Customer

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Very long estimated wait time if not dropping car. Should communicate wait time estimates when making appointment. Should communicate wait time estimates when making appointment. More

by padavis999 Verified Customer Verified Customer

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