"We had a great experience buying our 2018 Tiguan. All of..."
We had a great experience buying our 2018 Tiguan. All of the staff we encountered including Kevin our sales rep. and the finance department were friendly and no pressure. We almost passed up trading in our vehicle because dreading potentially having an experience like the last time we bought a car but the team at City Volkswagen were great.
One key area that I have to mention is that during the appraisal of my car there was no dramatics and time wasting back and forth with finance. We told them right off the bat what we would need to be able to trade in and they let us know quickly whether or not they would be able to match (and they actually exceeded) the minimum we were asking.
The process was not anywhere near as time consuming as previous car buying experiences and as stated before the pressure to buy was low which made it way less stressful to buy our Tiguan.
Lastly, there was a small issue with the car we noticed when we got home and they took care of it right away.
We will definitely recommend and potentially buy from here again
"This visit was terrible from the beginning and never got..."
- CBOLESKI Verified Customer
This visit was terrible from the beginning and never got better four days later. Just terrible service I do not know what is going on over here. It is making me pick my advisor, the blame is not hers it goes beyond her.
"Very friendly service writer Alexis took care of me...."
- PLANPLANPLANACT Verified Customer
Very friendly service writer Alexis took care of me. Only negative: getting a car wet isnt washing it. Also think if I bought the car there, and get it serviced there, I should get a loyalty.discount. shouldnt be the most expensive source in a saturated oil change market.
"Received a call from service manager two days prior to my..."
- SAM A Verified Customer
Received a call from service manager two days prior to my scheduled appointment. I was informed that the part was available and provided me with options regarding dropping off the vehicle to expedite the service. Very satisfied.
"Your team of professionals were: Professional,..."
- CLMCMILLIAN Verified Customer
Your team of professionals were: Professional, Courteous, Caring, Efficient.
I don’t quite understand why there is a minimum use of words. As such I almost bypassed this survey. You may want to think about this I’m the future...
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