Alicia Chapman-Jones | Page 15

My first appointment with Mr. Johnson. He was very helpful with this appointment in a timely manner, and also with a follow up appointment on June 4th. Johnson. He was very helpful with this appointment in a timely manner, and also with a follow up appointment on June 4th. More

by TBONE48 Verified Customer Verified Customer

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I had to take my truck in early for a recall and Southern got it ready in one day! They communicated by text, which was great because I had to work. I’m thrilled with the service I received! got it ready in one day! They communicated by text, which was great because I had to work. I’m thrilled with the service I received! More

by Angel Verified Customer Verified Customer

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Overall this dealership is pretty good. The biggest issue is the disconnect between the different departments. That tends to result in wrong parts being ordered or items not completed. Whic The biggest issue is the disconnect between the different departments. That tends to result in wrong parts being ordered or items not completed. Which ultimately results in lost of time. More

by MONROE.DSJ Verified Customer Verified Customer

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Received quick attention and the situation was diagnosed quickly . I received my estimate in a timely manner. When the repairs were done I was quickly notified. quickly . I received my estimate in a timely manner. When the repairs were done I was quickly notified. More

by cltcfn Verified Customer Verified Customer

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Very nice, clean dealership. Everyone very nice and helpful. Will be back to this dealership. Everyone very nice and helpful. Will be back to this dealership. More

by obxbella1956 Verified Customer Verified Customer

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I used the valet service for the first time due to being temporarily unable to drive. It was a great experience and I was extremely pleased with the service and help provided by Alicia in communicating de temporarily unable to drive. It was a great experience and I was extremely pleased with the service and help provided by Alicia in communicating details and updates and by Jimmie in picking up and returning my car More

by newcargal Verified Customer Verified Customer

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Excellent Customer Service I am looking forward to my next visit I will refer to my friends next visit I will refer to my friends More

by WILLISCHARLENE25 Verified Customer Verified Customer

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My service was faster and less expensive than expected. Also, Alicia, my service advisor, has a very friendly and endearing smile. Also, Alicia, my service advisor, has a very friendly and endearing smile. More

by Chris Haas Verified Customer Verified Customer

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Your Service was awesome. I would recommend anyone to your dealership. Thank you sincerely.🙂 I am very please with my vehicle thank you again I would recommend anyone to your dealership. Thank you sincerely.🙂 I am very please with my vehicle thank you again More

by raymond.bowman31 Verified Customer Verified Customer

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I maybe leaving this review prematurely, but I was prompted/encouraged through means of a link associated with a text message. So to give further context to my experience, I received service in relati prompted/encouraged through means of a link associated with a text message. So to give further context to my experience, I received service in relation to a diagnosed engine related issue. Arranged the service which took approximately 2days if not 3 to perform & retrieved the vehicle upon completion. The following day the reason I visited the dealership initially, I experienced again & it appears to be more frequent. So I called immediately once noticed. I take into account it’s a Saturday & not all staff are present, yet I called more than once from the various number associated with the dealership & each call was forwarded to voicemail. I decided an hour prior to closing I would visit the dealership to convey my concern in person & the service department is closed & closed at 5pm as I was informed though I made calls in the am hours of the day & mid day to only receive voicemail messages. I leave this review standing outside of the dealership at 738p after being told my options are to leave the vehicle…my primary vehicle at that & await till opening hours Monday. Feeling frustrated & disappointed as the solution to a issue that was supposedly addressed is further inconvenience. More

by freementally Verified Customer Verified Customer

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