Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones | Page 4

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
482 Reviews
4.8

482 Reviews

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482 Reviews of Alicia Chapman-Jones

January 25, 2026

Dealership Rating
Employee Rating

Was very quick turnaround with service all questions asked and needs they were able to provide me accurate information and very great customer service and car my car salesman Jarvis was top tier enjoyed More

by KLEANKUTNUPE10
Service Price Transparency
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Recommend Dealer
Yes

January 21, 2026

Dealership Rating
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It took 13 days to do a 2-3 day job. I did not appreciate scheduling my vehicle for a job that was not started the day I arrived for my appointment. The completed project is satisfacto More

by ordie4ever@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeff Dobson

Mar 04, 2026

Southern Ford responded

We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

January 17, 2026

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Employee Rating

I will say do not ever, I mean EVER take your vehicles to them because they will tell you it will be ready in 1 week but instead that one week turns into 6 months. It’s better to trash your vehicle than to More

by Qdurani
Service Price Transparency
Workmanship
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Recommend Dealer
No
Mar 04, 2026

Southern Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 16, 2026

Dealership Rating
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Excellent service, good customer service, helpful, nicely ,fast , delicious Colombian coffee, clean, good attention, good attitude More

by MURCIASN
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

January 16, 2026

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Good customer service , was really nice recommend others to come visit this dealership. Thank you More

by elijahd0903
Service Price Transparency
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Recommend Dealer
Yes

January 15, 2026

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The staff was great, Robert was super helpful and squeezed me in, the work was fast and I was in and out. Great sales rep and definitely worthy of a management position. More

by glizzdogg
Service Price Transparency
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Recommend Dealer
Yes

January 15, 2026

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My truck was at the dealership for 2 open recalls. It took about 3 weeks to get the appointment scheduled for the dealership to get me on the calendar. Once there I received excellent customer service More

by momcani21
Service Price Transparency
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Recommend Dealer
Yes

January 09, 2026

Dealership Rating
Employee Rating

Alicia takes great care of all my vehicles. That girl works hard, make sure she gets paid well. Thanks for taking care of my two cars. (Julia Gulia and Penny) More

by Lincoln4me
Service Price Transparency
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Recommend Dealer
Yes

December 31, 2025

Dealership Rating
Employee Rating

Alicia Jones is an tremendous asset for Southern Ford. Friendly and very nice. Service as always was very good. More

by sheila.b.rose
Service Price Transparency
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Recommend Dealer
Yes

December 24, 2025

Dealership Rating
Employee Rating

The guys were awsome very professional. They were very knowledgeable in assembly of our bed frame More

by TPTUCKER8
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Recommend Dealer
Yes
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