Alicia Chapman-Jones | Page 4
Service Advisor
Southern Ford
12896 Jefferson Avenue
Newport News, VA 23608
490 Reviews
Write a Review490 Reviews of Alicia Chapman-Jones
February 19, 2026
As an EV owner, I've heard horror stories about others going in to get their cars serviced, and it being a nightmare. Any time I go in, it's always easy. The team is professional, kind, and aren't looking going in to get their cars serviced, and it being a nightmare. Any time I go in, it's always easy. The team is professional, kind, and aren't looking to upsale you. More
February 19, 2026
If I could rate NO stars, I would. When calling and/or texting and leaving a message, why is it so hard to get a return call. When calling and/or texting and leaving a message, why is it so hard to get a return call. More
Other Employees Tagged: Stephanie Spangler
February 18, 2026
Came in for oil change. While waiting, the service lady came to let me know that I could have my tires rotated for free also. I appreciated her letting me know this, otherw While waiting, the service lady came to let me know that I could have my tires rotated for free also. I appreciated her letting me know this, otherwise I would have just got my oil changed. This was important to me. More
February 13, 2026
Took in for state inspection, oil change, and tire rotation. Most services done adequately. I was disappointed that the tires were not inflated to correct pressure. One tire was 4 pounds low. rotation. Most services done adequately. I was disappointed that the tires were not inflated to correct pressure. One tire was 4 pounds low. More
February 10, 2026
Alicia always takes cares of all my vehicles. My technician Dwayne is also great. They let me know what I need to have done then and what can wait. Thank you for taking care of me. My technician Dwayne is also great. They let me know what I need to have done then and what can wait. Thank you for taking care of me. More
February 06, 2026
I've been dealing with Southern Ford all my life and I like it a lot I'll even tell my friends to go there like it a lot I'll even tell my friends to go there More
Other Employees Tagged: Eddie Marshall, Stephanie Spangler, Robert Johnson, Demetrius Alexander, Elijah Bobinger , Jeff Dobson, Kevin Phillips, Guy Stewart, Dustin Wagner
January 29, 2026
Picked our car up, did oil change and state inspection. Notified me of any concerns with out being pushy to have them done there and returned my car. Couldn’t ask for anything more! Notified me of any concerns with out being pushy to have them done there and returned my car. Couldn’t ask for anything more! More
Other Employees Tagged: Robert Johnson, Elijah Bobinger
January 25, 2026
Was very quick turnaround with service all questions asked and needs they were able to provide me accurate information and very great customer service and car my car salesman Jarvis was top tier enjoyed asked and needs they were able to provide me accurate information and very great customer service and car my car salesman Jarvis was top tier enjoyed my experience with him will be coming back to purchase from southern again I have 3 vehicles with them! More
Other Employees Tagged: Amber Johnson, Kelcey Jordan, Jeshaan Jarvis, Curtis Grubbs, Demetrius Alexander , Dustin Wagner
January 21, 2026
It took 13 days to do a 2-3 day job. I did not appreciate scheduling my vehicle for a job that was not started the day I arrived for my appointment. The completed project is satisfacto I did not appreciate scheduling my vehicle for a job that was not started the day I arrived for my appointment. The completed project is satisfactory, though I was without my truck for two weeks. More
Other Employees Tagged: Jeff Dobson

