Alicia Chapman-Jones | Page 4

Contacted Alicia about the problems with the car I just purchased ( 2023 Lincoln Navigator) and they corrected one thing. My car only had one key and no floor mats. The front camera lens is cracked and the purchased ( 2023 Lincoln Navigator) and they corrected one thing. My car only had one key and no floor mats. The front camera lens is cracked and the rear wiper blade is ripped. The seats are dirty and there a whining sound when driving on the road. I did receive the floor mats after a week of owning my vehicle. More

by JETTE.MCFADDEN Verified Customer Verified Customer

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I am a new customer and my experience with Southern has been far superior than with the previous provider. Then have performed excellent work and kept my informed about needs for my vehicle. been far superior than with the previous provider. Then have performed excellent work and kept my informed about needs for my vehicle. More

by BRIANLEKEITH Verified Customer Verified Customer

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Quick and easy process and I appreciate the ease of the repairs. The communication about a rebate was helpful as well. repairs. The communication about a rebate was helpful as well. More

by JPASSABET Verified Customer Verified Customer

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Service was great but the department dont like picking up the phone so communication is terrible the phone so communication is terrible More

by gencrooke Verified Customer Verified Customer

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As an EV owner, I've heard horror stories about others going in to get their cars serviced, and it being a nightmare. Any time I go in, it's always easy. The team is professional, kind, and aren't looking going in to get their cars serviced, and it being a nightmare. Any time I go in, it's always easy. The team is professional, kind, and aren't looking to upsale you. More

by bruce.herring77 Verified Customer Verified Customer

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If I could rate NO stars, I would. When calling and/or texting and leaving a message, why is it so hard to get a return call. When calling and/or texting and leaving a message, why is it so hard to get a return call. More

by tmrunderground Verified Customer Verified Customer

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Came in for oil change. While waiting, the service lady came to let me know that I could have my tires rotated for free also. I appreciated her letting me know this, otherw While waiting, the service lady came to let me know that I could have my tires rotated for free also. I appreciated her letting me know this, otherwise I would have just got my oil changed. This was important to me. More

by PREACHERTIM3 Verified Customer Verified Customer

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Took in for state inspection, oil change, and tire rotation. Most services done adequately. I was disappointed that the tires were not inflated to correct pressure. One tire was 4 pounds low. rotation. Most services done adequately. I was disappointed that the tires were not inflated to correct pressure. One tire was 4 pounds low. More

by ROY.PILKINGTON Verified Customer Verified Customer

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Good service, but add-ons are pricey. Basics, like inspection and oil change, are competitive. Basics, like inspection and oil change, are competitive. More

by hframbow Verified Customer Verified Customer

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Alicia always takes cares of all my vehicles. My technician Dwayne is also great. They let me know what I need to have done then and what can wait. Thank you for taking care of me. My technician Dwayne is also great. They let me know what I need to have done then and what can wait. Thank you for taking care of me. More

by Lincoln4me Verified Customer Verified Customer

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