Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones | Page 4

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

Contact Me
4.8
490 Reviews
4.8

490 Reviews

Write a Review

490 Reviews of Alicia Chapman-Jones

February 19, 2026

Dealership Rating
Employee Rating

As an EV owner, I've heard horror stories about others going in to get their cars serviced, and it being a nightmare. Any time I go in, it's always easy. The team is professional, kind, and aren't looking More

by bruce.herring77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 19, 2026

Dealership Rating
Employee Rating

If I could rate NO stars, I would. When calling and/or texting and leaving a message, why is it so hard to get a return call. More

by tmrunderground
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Stephanie Spangler

February 18, 2026

Dealership Rating
Employee Rating

Came in for oil change. While waiting, the service lady came to let me know that I could have my tires rotated for free also. I appreciated her letting me know this, otherw More

by PREACHERTIM3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 13, 2026

Dealership Rating
Employee Rating

Took in for state inspection, oil change, and tire rotation. Most services done adequately. I was disappointed that the tires were not inflated to correct pressure. One tire was 4 pounds low. More

by ROY.PILKINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 03, 2026

Southern Ford responded

We value and appreciate your business, Roy. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

February 11, 2026

Dealership Rating
Employee Rating

Good service, but add-ons are pricey. Basics, like inspection and oil change, are competitive. More

by hframbow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 10, 2026

Dealership Rating
Employee Rating

Alicia always takes cares of all my vehicles. My technician Dwayne is also great. They let me know what I need to have done then and what can wait. Thank you for taking care of me. More

by Lincoln4me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 06, 2026

Dealership Rating
Employee Rating

I've been dealing with Southern Ford all my life and I like it a lot I'll even tell my friends to go there More

by ernestwashington65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler, Robert Johnson, Demetrius Alexander, Elijah Bobinger , Jeff Dobson, Kevin Phillips, Guy Stewart, Dustin Wagner

January 29, 2026

Dealership Rating
Employee Rating

Picked our car up, did oil change and state inspection. Notified me of any concerns with out being pushy to have them done there and returned my car. Couldn’t ask for anything more! More

by ppotter1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson, Elijah Bobinger

January 25, 2026

Dealership Rating
Employee Rating

Was very quick turnaround with service all questions asked and needs they were able to provide me accurate information and very great customer service and car my car salesman Jarvis was top tier enjoyed More

by KLEANKUTNUPE10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 21, 2026

Dealership Rating
Employee Rating

It took 13 days to do a 2-3 day job. I did not appreciate scheduling my vehicle for a job that was not started the day I arrived for my appointment. The completed project is satisfacto More

by ordie4ever@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeff Dobson

Mar 04, 2026

Southern Ford responded

We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

...
4
...

Dealership Inventory (368 Vehicles)

new 2026 Ford Maverick car, priced at $39,340
2026 Ford Maverick
new
Gray Metallic exterior
Automatic
All-wheel Drive
used 2025 Ford Explorer car, priced at $40,634
2025 Ford Explorer
used
Black Metallic exterior
Automatic
Four-wheel Drive
used 2020 Ram 1500 car, priced at $28,116
2020 Ram 1500
used
Diamond Black exterior
Automatic
Four-wheel Drive
new 2025 Ford Bronco car, priced at $47,963
2025 Ford Bronco
new
Azure Gray Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford F-150 car, priced at $53,505
2026 Ford F-150
new
Black Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford Transit-250 car, priced at $50,209
2026 Ford Transit-250
new
Oxford White exterior
Automatic
Rear-wheel Drive