Alicia Chapman-Jones | Page 4
Service Advisor
Southern Ford
12896 Jefferson Avenue
Newport News, VA 23608
482 Reviews
Write a Review482 Reviews of Alicia Chapman-Jones
January 25, 2026
Was very quick turnaround with service all questions asked and needs they were able to provide me accurate information and very great customer service and car my car salesman Jarvis was top tier enjoyed asked and needs they were able to provide me accurate information and very great customer service and car my car salesman Jarvis was top tier enjoyed my experience with him will be coming back to purchase from southern again I have 3 vehicles with them! More
Other Employees Tagged: Amber Johnson, Kelcey Jordan, Jeshaan Jarvis, Curtis Grubbs, Demetrius Alexander , Dustin Wagner
January 21, 2026
It took 13 days to do a 2-3 day job. I did not appreciate scheduling my vehicle for a job that was not started the day I arrived for my appointment. The completed project is satisfacto I did not appreciate scheduling my vehicle for a job that was not started the day I arrived for my appointment. The completed project is satisfactory, though I was without my truck for two weeks. More
Other Employees Tagged: Jeff Dobson
January 17, 2026
I will say do not ever, I mean EVER take your vehicles to them because they will tell you it will be ready in 1 week but instead that one week turns into 6 months. It’s better to trash your vehicle than to them because they will tell you it will be ready in 1 week but instead that one week turns into 6 months. It’s better to trash your vehicle than to take it to them. They will also steal your money without any repairs then tell you we still need to repair more things and charge you more. I have paid 19 thousand dollars for my Ford 550 to get repaired and yet the truck still had the same issues, now they are telling me the turbo is leaking and I have to pay another $6000 for that. So please do not waste your time and money with them. More
Other Employees Tagged: Eddie Marshall, Stephanie Spangler, Kelcey Jordan, Robert Johnson, Curtis Grubbs, Paul Trace, Elijah Bobinger , Jeff Dobson, Kevin Phillips
January 16, 2026
Excellent service, good customer service, helpful, nicely ,fast , delicious Colombian coffee, clean, good attention, good attitude nicely ,fast , delicious Colombian coffee, clean, good attention, good attitude More
Other Employees Tagged: Robert Johnson
January 16, 2026
Good customer service , was really nice recommend others to come visit this dealership. Thank you to come visit this dealership. Thank you More
Other Employees Tagged: Eddie Marshall, Stephanie Spangler, Robert Johnson, Elijah Bobinger , Kevin Phillips
January 15, 2026
The staff was great, Robert was super helpful and squeezed me in, the work was fast and I was in and out. Great sales rep and definitely worthy of a management position. squeezed me in, the work was fast and I was in and out. Great sales rep and definitely worthy of a management position. More
Other Employees Tagged: Eddie Marshall, Stephanie Spangler, Robert Johnson, Elijah Bobinger , Kevin Phillips
January 15, 2026
My truck was at the dealership for 2 open recalls. It took about 3 weeks to get the appointment scheduled for the dealership to get me on the calendar. Once there I received excellent customer service It took about 3 weeks to get the appointment scheduled for the dealership to get me on the calendar. Once there I received excellent customer service, staff communicated with me through out the process. More
January 09, 2026
Alicia takes great care of all my vehicles. That girl works hard, make sure she gets paid well. Thanks for taking care of my two cars. (Julia Gulia and Penny) That girl works hard, make sure she gets paid well. Thanks for taking care of my two cars. (Julia Gulia and Penny) More
December 24, 2025
The guys were awsome very professional. They were very knowledgeable in assembly of our bed frame They were very knowledgeable in assembly of our bed frame More
Other Employees Tagged: Eddie Marshall, Stephanie Spangler, Robert Johnson, Elijah Bobinger , Kevin Phillips
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