Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones | Page 5

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
490 Reviews
4.8

490 Reviews

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490 Reviews of Alicia Chapman-Jones

January 17, 2026

Dealership Rating
Employee Rating

I will say do not ever, I mean EVER take your vehicles to them because they will tell you it will be ready in 1 week but instead that one week turns into 6 months. It’s better to trash your vehicle than to More

by Qdurani
Service Price Transparency
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Recommend Dealer
No
Mar 04, 2026

Southern Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 16, 2026

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Employee Rating

Excellent service, good customer service, helpful, nicely ,fast , delicious Colombian coffee, clean, good attention, good attitude More

by MURCIASN
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Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

January 16, 2026

Dealership Rating
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Good customer service , was really nice recommend others to come visit this dealership. Thank you More

by elijahd0903
Service Price Transparency
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Recommend Dealer
Yes

January 15, 2026

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Employee Rating

The staff was great, Robert was super helpful and squeezed me in, the work was fast and I was in and out. Great sales rep and definitely worthy of a management position. More

by glizzdogg
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Recommend Dealer
Yes

January 15, 2026

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My truck was at the dealership for 2 open recalls. It took about 3 weeks to get the appointment scheduled for the dealership to get me on the calendar. Once there I received excellent customer service More

by momcani21
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Recommend Dealer
Yes

January 09, 2026

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Alicia takes great care of all my vehicles. That girl works hard, make sure she gets paid well. Thanks for taking care of my two cars. (Julia Gulia and Penny) More

by Lincoln4me
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Recommend Dealer
Yes

December 31, 2025

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Alicia Jones is an tremendous asset for Southern Ford. Friendly and very nice. Service as always was very good. More

by sheila.b.rose
Service Price Transparency
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Recommend Dealer
Yes

December 24, 2025

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Employee Rating

The guys were awsome very professional. They were very knowledgeable in assembly of our bed frame More

by TPTUCKER8
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Recommend Dealer
Yes

December 20, 2025

Dealership Rating
Employee Rating

Courteous and professional while ensuring my vehicle needs were met. Very much appreciated, my vehicle is cared for by Southern Ford team and parts department while making sure my F350 is ready to tackl More

by Hillard Deborah and cedric
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall

December 18, 2025

Dealership Rating
Employee Rating

Very efficient. Super pleasant. Very helpful Great dealership experiences over the years!. Try to really care about me. More

by Janice
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Recommend Dealer
Yes
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