Alicia Jeffery
Alicia Jeffery at Ken Ganley Ford Parma
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Alicia Jeffery

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.7
21 Reviews
4.7

21 Reviews

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21 Reviews of Alicia Jeffery

June 06, 2024

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Employee Rating

I’ve had problems with my fender flares since I bought my Bronco Sport with the fender flares not staying on my car properly. This last visit with Ken Ganley Ford, they fixed everything amazingly. They eve More

by PJBALMERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace

Jun 06, 2024

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 06, 2024

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The service that I received recently for my new vehicle was out of this world and was fast and very efficient . More

by DAVIDHASTIE1970
Service Price Transparency
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Recommend Dealer
Yes
Jun 06, 2024

Ken Ganley Ford Parma responded

David, Thank you for taking the time to share your service feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team and look forward to working with you again.

June 05, 2024

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Did a good job butt took 2 hours for oil change but atleast the waiting chairs were comforbal. More

by Anthonyzakharchuk5
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Recommend Dealer
Yes
Jun 06, 2024

Ken Ganley Ford Parma responded

Thank you, Anthony! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma!

June 02, 2024

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Prices are extremely hi, work is good, but you can get the same work elsewhere A lot cheaper. More

by GRIFFINTRUCKINGLLC
Service Price Transparency
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Recommend Dealer
Yes
Jun 03, 2024

Ken Ganley Ford Parma responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

Jun 03, 2024

Ken Ganley Ford Parma responded

Hello, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

May 31, 2024

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Very convenient mobile service right at my home! Technician was on time, knowledgeable and friendly. Couldn’t have asked for better service. More

by Tim
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Scott Acker

Jun 02, 2024

Ken Ganley Ford Parma responded

Hi Tim, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Ken Ganley Ford Parma

May 31, 2024

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Alicia was amazing and so helpful. She went above and beyond to make my experience as easy as possible. More

by CARRIESERRNO12
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Recommend Dealer
Yes
Jun 02, 2024

Ken Ganley Ford Parma responded

Hi, we're so glad that we were able to go above and beyond your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.

May 30, 2024

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Employee Rating

Your team was very responsive and professional. I appreciate the service I received, and will continue to use Ganley Ford for my service needs. More

by SUITOR41
Service Price Transparency
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Recommend Dealer
Yes
May 31, 2024

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Alicia met your expectations. Thank you again for choosing Ken Ganley Ford Parma, we look forward to having you as one of our valued customers for many more years to come!

May 28, 2024

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Alicia was a huge help having her work in the service department for Ken Ganley is a huge plus! She really worked hard to make sure that my vehicle was taken care of, and she made sure she was always in More

by nate
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Recommend Dealer
Yes
May 29, 2024

Ken Ganley Ford Parma responded

Hi Nate, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! We are always more than happy to assist you if anything else comes up. Take care!

May 28, 2024

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Service advisor, Alicia, was polite and professional. Service was done timely and the waiting room was comfortable. More

by Kghowe
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 29, 2024

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 26, 2024

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Employee Rating

Alicia took us in without an appointment when our check engine light came on. She is very knowledgeable, efficient & helped with fixing my phone syncing problem I was having. She's a pleasure to deal with! More

by BOBKERT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Acker

May 27, 2024

Ken Ganley Ford Parma responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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