Alisa Thayer
Alisa Thayer at NYE Ford

Alisa Thayer

Service Advisor

NYE Ford

1479 Genesee St.
Oneida, NY 13421

Contact Me
4.9
64 Reviews

Dealership Experience

1 yr, 1 mo

Industry Experience

9 yrs, 2 mos

4.9

64 Reviews

Write a Review

64 Reviews of Alisa Thayer

August 30, 2026

Dealership Rating
Employee Rating

The Warranty Response time was problematic, but the service team excellent. Need a better way to update phone contacts in your system. More

by dmattrobinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 31, 2026

NYE Ford responded

Matt, we're sorry to hear about the issues with the warranty response time and updating phone contacts. We appreciate your feedback and will work on improving these areas. Thank you for recognizing our service team's efforts.

August 25, 2026

Dealership Rating
Employee Rating

The service managers are very helpful and follow through on everything they say. Keri Whitmeyer is my "go-to" person in the service department. She goes above and beyond for me, and I very much appreciat More

by Dougloucks1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keri Whitmeyer

Aug 25, 2026

NYE Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 22, 2026

Dealership Rating
Employee Rating

I was hesitant on bringing my vehicle to get work done but NYE made me feel confident in their ability. Thank you! More

by Chtagr12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 25, 2026

NYE Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 18, 2026

Dealership Rating
Employee Rating

Super helpful, insured the best service, made everything very easy, aswell as got my truck tuned up perfectly! More

by xayviermroughan06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2026

NYE Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 13, 2026

Dealership Rating
Employee Rating

Alisa was communicative and explained all of my vehicle’s needs with great detail. The service was quick and easy! Always a great experience with her. Give this girl a raise! More

by FordPro1826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Memery, David Hall

Aug 19, 2026

NYE Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 10, 2026

Dealership Rating
Employee Rating

The concern regarding a wheel bearing noise was not resolved. One was replaced but I’m not sure if the other 3 were looked at as the noise is still occurring. Otherwise, staff was friendly and efficien More

by Lauren Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 11, 2026

NYE Ford responded

We value and appreciate your business, Lauren. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

August 09, 2026

Dealership Rating
Employee Rating

Nye ford has some really great people working for them they went out of there way to make sure I had everything I needed and more More

by HBUCKLEY21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 11, 2026

NYE Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 07, 2026

Dealership Rating
Employee Rating

Nye Ford did a great job getting my truck reprogrammed for the recall. It is good to know that he was able to come to my house and Foxx the issue. I would recommend Nye Ford to everybody i know. More

by JULIEBR98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 11, 2026

NYE Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 07, 2026

Dealership Rating
Employee Rating

Friendly, knowledgeable staff. Oil change in a timely manner. I have been going there for 7 years because of the employees. More

by onyan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keri Whitmeyer , Cashier

Aug 11, 2026

NYE Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 03, 2026

Dealership Rating
Employee Rating

Easy to make appointment Friendly staff Clean waiting room Kept my car clean Didn’t take long to complete service More

by MBORASK2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 05, 2026

NYE Ford responded

We appreciate your continued loyalty and support!

1
...

Dealership Inventory (161 Vehicles)

used 2025 Ford Escape car, priced at $26,608
2025 Ford Escape
used
Gray exterior
Automatic
All-wheel Drive
used 2025 Mazda CX-5 car, priced at $28,489
2025 Mazda CX-5
used
Gray Metallic exterior
Automatic
All-wheel Drive
new 2026 Ford Transit-250 car, priced at $53,467
2026 Ford Transit-250
new
Oxford White exterior
Automatic
All-wheel Drive
used 2023 Ford Explorer car, priced at $29,153
2023 Ford Explorer
used
Black Metallic exterior
Automatic
Four-wheel Drive
used 2024 GMC Savana 3500 car, priced at $35,131
2024 GMC Savana 3500
used
Summit White exterior
Automatic
Rear-wheel Drive
used 2019 Ford F-350 car, priced at $58,300
2019 Ford F-350
used
White Platinum Clearcoat Metallic exterior
Automatic
Four-wheel Drive