Alisa Thayer
Alisa Thayer at NYE Ford

Alisa Thayer | Page 2

Service Advisor

NYE Ford

1479 Genesee St.
Oneida, NY 13421

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4.9
77 Reviews

Dealership Experience

1 yr, 2 mos

Industry Experience

9 yrs, 3 mos

4.9

77 Reviews

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77 Reviews of Alisa Thayer

September 22, 2026

Dealership Rating
Employee Rating

Excellent customer service. Trustworthy team and technician. A great place to bring your vehicle for repair and maintenance. More

by Tonya Merritt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keri Whitmeyer , Michele LaRue, Isaiah Forward

Sep 22, 2026

NYE Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 12, 2026

Dealership Rating
Employee Rating

Grease on inside panel, cut out for trailer hitch install was terrible, also a vibration in front end even with sensor off . Everything is great except the vibration is still there. More

by calvinmetott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 11, 2026

Dealership Rating
Employee Rating

I’ve got to say Alisa was the friendliest and most knowledgeable counter person I’ve dealt with in quite some time, hands down would recommend to anyone to see her for your vehicle service needs! More

by dalethyr
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Sep 11, 2026

NYE Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 30, 2026

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Employee Rating

The Warranty Response time was problematic, but the service team excellent. Need a better way to update phone contacts in your system. More

by dmattrobinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keri Whitmeyer, Mike Memery, David Hall, Gabrielle Wylie , Michele LaRue, Dylan Radford

Aug 31, 2026

NYE Ford responded

Matt, we're sorry to hear about the issues with the warranty response time and updating phone contacts. We appreciate your feedback and will work on improving these areas. Thank you for recognizing our service team's efforts.

August 25, 2026

Dealership Rating
Employee Rating

The service managers are very helpful and follow through on everything they say. Keri Whitmeyer is my "go-to" person in the service department. She goes above and beyond for me, and I very much appreciat More

by Dougloucks1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keri Whitmeyer

Aug 25, 2026

NYE Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 22, 2026

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Employee Rating

I was hesitant on bringing my vehicle to get work done but NYE made me feel confident in their ability. Thank you! More

by Chtagr12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 25, 2026

NYE Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 18, 2026

Dealership Rating
Employee Rating

Super helpful, insured the best service, made everything very easy, aswell as got my truck tuned up perfectly! More

by xayviermroughan06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keri Whitmeyer, David Hall , Dylan Radford

Aug 19, 2026

NYE Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 13, 2026

Dealership Rating
Employee Rating

Alisa was communicative and explained all of my vehicle’s needs with great detail. The service was quick and easy! Always a great experience with her. Give this girl a raise! More

by FordPro1826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Memery, David Hall

Aug 19, 2026

NYE Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 10, 2026

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Employee Rating

The concern regarding a wheel bearing noise was not resolved. One was replaced but I’m not sure if the other 3 were looked at as the noise is still occurring. Otherwise, staff was friendly and efficien More

by Lauren Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 11, 2026

NYE Ford responded

We value and appreciate your business, Lauren. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

August 09, 2026

Dealership Rating
Employee Rating

Nye ford has some really great people working for them they went out of there way to make sure I had everything I needed and more More

by HBUCKLEY21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 11, 2026

NYE Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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