Alissa Fox | Page 22

They are always very helpful and supportive and keep me well-informed. Very reasonable and reliable... provide wonderful shuttle service. well-informed. Very reasonable and reliable... provide wonderful shuttle service. More

by WHITESTUCCO20 Verified Customer Verified Customer

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Honest, Reliable, Kind and Courteous! Since I purchased my car here years ago they have continued to exceed my expectations! Since I purchased my car here years ago they have continued to exceed my expectations! More

by FATIMATASHABAZZ Verified Customer Verified Customer

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Alissa Fox was my service person and she was excellent. She explained everything that would be done to my car and told me what would be covered by my maintenance agreement. This was extremely helpful for m She explained everything that would be done to my car and told me what would be covered by my maintenance agreement. This was extremely helpful for me. The car took a little longer than expected but that was not a problem because I just sat in the air conditioned waiting room with other customers and was very comfortable. I drive a CHR 2018 and I love it. Thanks for the pleasant experience. More

by CAMILLIJOAN725 Verified Customer Verified Customer

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Reliable , reasonable, convenience and time sensitive in all departments.. High rating satisfy in most cases. all departments.. High rating satisfy in most cases. More

by NADIAJANETOM Verified Customer Verified Customer

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Bought my car there in 2010 and have been taking it there ever since for all my service needs. Won't go anywhere else! Always great customer service and very professional. ever since for all my service needs. Won't go anywhere else! Always great customer service and very professional. More

by CRYSTAL266 Verified Customer Verified Customer

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Excellent customer service. Been going there for over 25 years. We will keep coming back. Been going there for over 25 years. We will keep coming back. More

by rmgm87 Verified Customer Verified Customer

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Service was fantastic the team was very supportive, helpful caring. Thanks to the team for a Fantastic service. helpful caring. Thanks to the team for a Fantastic service. More

by Lisa Verified Customer Verified Customer

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I have purchased all six of my new cars from Conicelli Toyota Springfield. My family members purchase cars at Conicelli. We are loyal customers. We appreciate a good thing. At the same time, we recogn Toyota Springfield. My family members purchase cars at Conicelli. We are loyal customers. We appreciate a good thing. At the same time, we recognize when things are not good. Your front desk staff at the Service Department are unprofessional, unkind and down-right rude. This is not a new development. On my visit last week, your staff did not acknowledge my arrival, left me standing for an inordinate amount of time, deliberately avoiding eye contact with me. Three other employees who were not on the front desk were embarrassed and outraged at the treatment I was getting. They actually told me that this is a common occurrence with the front desk staff. The encouraged me to speak with the manager. I met briefly with the manager. He told me that he was aware of the problem. For what it's worth, something has to be done. Bad culture is bad business. Communication is key. If one person would have simply greet your customer, let them know someone will be with them shortly...that's all it would take for completed satisfaction. Thank you. More

by deborah.sinni Verified Customer Verified Customer

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Job well done! ! Thank you very very very much!!! Al ways a great experience. Bravo ! Thank you very very very much!!! Al ways a great experience. Bravo More

by JDUNCANSMITH Verified Customer Verified Customer

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Great service department they had my car ready in about an hour. See you next service appt an hour. See you next service appt More

by ROZROSAS56 Verified Customer Verified Customer

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