Alissa Fox | Page 21

Bought my car there in 2010 and have been taking it there ever since for all my service needs. Won't go anywhere else! Always great customer service and very professional. ever since for all my service needs. Won't go anywhere else! Always great customer service and very professional. More

by CRYSTAL266 Verified Customer Verified Customer

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Excellent customer service. Been going there for over 25 years. We will keep coming back. Been going there for over 25 years. We will keep coming back. More

by rmgm87 Verified Customer Verified Customer

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Service was fantastic the team was very supportive, helpful caring. Thanks to the team for a Fantastic service. helpful caring. Thanks to the team for a Fantastic service. More

by Lisa Verified Customer Verified Customer

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I have purchased all six of my new cars from Conicelli Toyota Springfield. My family members purchase cars at Conicelli. We are loyal customers. We appreciate a good thing. At the same time, we recogn Toyota Springfield. My family members purchase cars at Conicelli. We are loyal customers. We appreciate a good thing. At the same time, we recognize when things are not good. Your front desk staff at the Service Department are unprofessional, unkind and down-right rude. This is not a new development. On my visit last week, your staff did not acknowledge my arrival, left me standing for an inordinate amount of time, deliberately avoiding eye contact with me. Three other employees who were not on the front desk were embarrassed and outraged at the treatment I was getting. They actually told me that this is a common occurrence with the front desk staff. The encouraged me to speak with the manager. I met briefly with the manager. He told me that he was aware of the problem. For what it's worth, something has to be done. Bad culture is bad business. Communication is key. If one person would have simply greet your customer, let them know someone will be with them shortly...that's all it would take for completed satisfaction. Thank you. More

by deborah.sinni Verified Customer Verified Customer

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Job well done! ! Thank you very very very much!!! Al ways a great experience. Bravo ! Thank you very very very much!!! Al ways a great experience. Bravo More

by JDUNCANSMITH Verified Customer Verified Customer

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Great service department they had my car ready in about an hour. See you next service appt an hour. See you next service appt More

by ROZROSAS56 Verified Customer Verified Customer

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Service was excellent. Nice reception. They Che k every piece of equipment and make sure that functions well. Nice reception. They Che k every piece of equipment and make sure that functions well. More

by THANGAVELc Verified Customer Verified Customer

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several earlier interval checks/replacement items. were not performed for some reason Without a good explanation were not performed for some reason Without a good explanation More

by dawsonld4 Verified Customer Verified Customer

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My service is always great when I come there good people everything goes well. They tell me everything about my car.., everything goes well. They tell me everything about my car.., More

by ANGELANIXON6 Verified Customer Verified Customer

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Excellent first time visit fur 5000 mile service Short wait Comfortable lounge Will return for future service wait Comfortable lounge Will return for future service More

by jmcd921 Verified Customer Verified Customer

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