Alki Nickolaou
Alki Nickolaou at Nissan of Richmond
Refer Me

Alki Nickolaou | Page 2

Service Advisor

Nissan of Richmond

11401 W Broad St
Richmond, VA 23233

Contact Me
3.8
20 Reviews

Dealership Experience

1 yr

Industry Experience

2 yrs, 5 mos

Languages Spoken

Greek Greek

3.8

20 Reviews

Write a Review

20 Reviews of Alki Nickolaou

July 24, 2023

Dealership Rating
Employee Rating

No follow up on the sale very disappointed with service or Communication after a sale More

by devenpradhan73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Khalil Smith

Jul 24, 2023

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than a Five-Star experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. We will take this into consideration for our training process. Paula Quick Owner Loyalty Manager

July 23, 2023

Dealership Rating
Employee Rating

They were quick and professional. It did not take long at all. I would recommend anyone to Nissan of Richmond. More

by ldfreema01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Khalil Smith

Jul 24, 2023

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

July 16, 2023

Dealership Rating
Employee Rating

Great service. They make me feel welcome. I always feel like they are honest bout my car. More

by Nateb901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Hornbeck, Debbie Conyers, Khalil Smith , Johnny Prince, Kavon Smith

Jul 17, 2023

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

July 16, 2023

Dealership Rating
Employee Rating

I liked this service rep much better than the one I had last time for sure. More

by REALSTATELADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2023

Nissan of Richmond responded

We're happy you found Alki to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

July 15, 2023

Dealership Rating
Employee Rating

They have always taken great care of my Nissan Pathfinder and communicated very quickly on my car’s status so that I did not have to wait longer than what I expected. More

by OneLuckyDad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Debbie Conyers

Jul 15, 2023

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

July 14, 2023

Dealership Rating
Employee Rating

It was a great experience. Thank you for that. Would come back to the Nissan dealership More

by NissanKickDriver420
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Khalil Smith

Jul 14, 2023

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

July 11, 2023

Dealership Rating
Employee Rating

I used to get my oil changes free and I was not informed ahead of time that the management changed and now there is a cost. Also after my oil was changed, the mechanic did not put a new service sticker in m More

by chenellballard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 12, 2023

Nissan of Richmond responded

Thank you for your feedback. Customer satisfaction is our top priority, and we are sorry to hear that we fell short of your expectations this time. We appreciate your business and hope you will give us the opportunity to demonstrate that we can do better! Paula Quick Owner Loyalty Manager

July 10, 2023

Dealership Rating
Employee Rating

Took much longer to do oil change. I was not informed of pricing and any deals/discount that I was asking about. Initially I was charged tire rotation $30 and wasn’t aware that it is s More

by dervishevic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 10, 2023

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than a Five-Star experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. We will take this into consideration to better our training process. Sincerely, Paula Quick Owner Loyalty Manager

July 10, 2023

Dealership Rating
Employee Rating

Never have I seen a bigger rip off from any dealer in the country from coast to coast More

by one4dancing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Scott Hornbeck

Jul 11, 2023

Nissan of Richmond responded

Sorry to learn of the negative experience you had at Nissan of Richmond. I would like more details about your experience. How may I best get in touch with you? As well, you can reach me directly at the number below. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 ext. 1045

June 30, 2023

Dealership Rating
Employee Rating

It was great service in a timely manner best device ever too many words ok More

by spainhour35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Hornbeck, Debbie Conyers, Khalil Smith , Karra O'Bryan, Johnny Prince, Paula Quick , Kavon Smith

Jun 30, 2023

Nissan of Richmond responded

Thank you for taking the time to let us know how we're doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at Nissan of Richmond are glad to have you as a customer. Paula Quick Owner Loyalty Manager

2

Dealership Inventory (379 Vehicles)

new 2024 Nissan Murano car, priced at $39,410
2024 Nissan Murano
new
Gray exterior
CVT
All-wheel Drive
new 2024 Nissan Sentra car, priced at $20,449
2024 Nissan Sentra
new
Gun Metallic exterior
CVT
Front-wheel Drive
new 2024 Nissan Pathfinder car, priced at $36,960
2024 Nissan Pathfinder
new
Brilliant Silver Metallic exterior
Automatic
Front-wheel Drive
used 2021 Ram 1500 car, priced at $29,995
2021 Ram 1500
used
Olive Green Pearlcoat exterior
Automatic
Four-wheel Drive
new 2024 Nissan Altima car, priced at $27,063
2024 Nissan Altima
new
Brilliant Silver Metallic exterior
CVT
Front-wheel Drive
new 2024 Nissan Kicks car, priced at $21,931
2024 Nissan Kicks
new
Electric Blue Metallic/Super Black exterior
CVT
Front-wheel Drive