Allen Morse | Page 7

Recall on airbags My experience was great. Everyone was so friendly . Afterwards they washed my car. I really enjoyed being able to sit and relax, read my book, and hav My experience was great. Everyone was so friendly . Afterwards they washed my car. I really enjoyed being able to sit and relax, read my book, and have a snack with water. Thanks for everything More

by yfrazier62 Verified Customer Verified Customer

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Communication and Review Love Nelson Madza You fell like part of a family. Christian music Food and coffee station is great Very friendly and caring Tell my friends about Love Nelson Madza You fell like part of a family. Christian music Food and coffee station is great Very friendly and caring Tell my friends about Nelson Madza More

by EAGLEFOX8613 Verified Customer Verified Customer

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Need good service people Had my cars service every time with this dealer and already have to take it back next day after service because they didn’t do proper job first time. Had my cars service every time with this dealer and already have to take it back next day after service because they didn’t do proper job first time. However, staffs is friendly. More

by Ricky Verified Customer Verified Customer

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Horrible customer expirence Service advisor and technician where both misleading on repairs. Ignored my concerns . Tried to state that my rear view mirror was loose due to window Service advisor and technician where both misleading on repairs. Ignored my concerns . Tried to state that my rear view mirror was loose due to window tint after me informing them they rearview mirror was loose upon purchase of vehicle and that the window tint installer did not remove mirror for installation.. Tech also stated tires are the reason for the suspension noise you hear going over speed bumps. At less that 2 miles a hour..Overal I was informed of things that would cost me money and not offered to fix things that would be warranty covered as my car still has full bumper to bumper warranty .. More

by ARCROCKETT88 Verified Customer Verified Customer

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Mazda Recall Professional and courteous staff kept me updated on progress and were exceptionally kind. Kudos to the young lady who answered my phone call and sched Professional and courteous staff kept me updated on progress and were exceptionally kind. Kudos to the young lady who answered my phone call and scheduled my appointment. More

by GWENNDEVEREAUX1 Verified Customer Verified Customer

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Poor Experience - Service Dept I brought my 2016 Mazda 3 to Nelson Mazda for servicing on three occasions. The first, an oil change, was scheduled to take 1 hour so I chose to I brought my 2016 Mazda 3 to Nelson Mazda for servicing on three occasions. The first, an oil change, was scheduled to take 1 hour so I chose to stay at the dealership. After an hour and a half I complained and was told it was almost ready. Naturally, it was not finished for another hour, so I ended up spending a total of two and a half hours on a scheduled oil change. The second time I brought my car in for a recall on the emergency brake. Everything seemed to go fine until two days later I engaged the e-brake to find it had lost almost all tension. The remaining tension in the brake was engaging whether I had pulled the brake or not, meaning that while driving my e-brake pads were grabbing slightly. I was told this was exactly what the recall was meant to repair, and had to bring it back into the shop to have them re-fix the issue their initial work had caused. Finally, the third time I brought it in was to repair my front brakes which had worn down. The technicians replaced the pads and everything worked fine for several months before I noticed shaking through my steering wheel on braking. Upon taking it to another repair facility I was told that Mazda had not balanced the calipers after installing new pads. This has caused my new pads to completely wear down already and needed to be replaced again (which I had the other repair company do). I've complained several times to various people at Nelson Mazda about all of these issues. I can say confidently that I'll never take my car back to be serviced at this dealer. For recalls even if I have to drive way out of town to a different dealership it will be worth it to keep these folks away from my car. Its not worth the time or money I've spent fixing issues because this service department cant handle basic repairs. More

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