Allen Oltman | Page 46

My service advisor Allen went out of his way to resolve the issues I was experiencing with my truck. I sincerely appreciated the commitment and effort to service quality. the issues I was experiencing with my truck. I sincerely appreciated the commitment and effort to service quality. More

by JAMES.GRIGSBY Verified Customer Verified Customer

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Alan is the best! Thank you for your help and consistent follow up. Problem solved. follow up. Problem solved. More

by RELIMOM1 Verified Customer Verified Customer

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Thank you for a great service and good timing service. I really do appreciate the help really do appreciate the help More

by SAEEDALAAZZAWI Verified Customer Verified Customer

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I came into the shop, my '18 F150 was having front end issues. They traced the problem back to some work that THEY had done about 6 months sooner. I knew what was going on, they took care of everything, I issues. They traced the problem back to some work that THEY had done about 6 months sooner. I knew what was going on, they took care of everything, I received new tires, an alignment and some other work to straighten out my steering wheel. Mistakes happen, everyone should understand that, but to go in and be heard and taken care of 100%. They took me in right away, I asked for nothing, they saw all the problems and took care of them. Truck is running as smooth as ever. There is no better experience. More

by Will Foster Verified Customer Verified Customer

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service was good.. as expected.. they also took care of the broken handle under warranty & all was good the broken handle under warranty & all was good More

by cj60_06jc Verified Customer Verified Customer

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Fast, efficient and knowledgeable! In and out in a timely manner! Thank you so much! manner! Thank you so much! More

by cindy_ranger Verified Customer Verified Customer

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Very professional And polite Employees who nice sales people very good quick Service department excellent service department working good people very good quick Service department excellent service department working good More

by CHUCK.GOEDE Verified Customer Verified Customer

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Service center doesn’t know what is offered with CPO from Ford. Was told my CPO only came with 5 year drivetrain limited warranty and that the extra warranty I purchased was to extend that to 7 years. CPO co Ford. Was told my CPO only came with 5 year drivetrain limited warranty and that the extra warranty I purchased was to extend that to 7 years. CPO comes with 7 year drivetrain limited warranty. After I tried to explain to Allen that I knew the car I purchased came with 7 year warranty his response was quote “he knew what Ford offered for CPO because he buys CPO and his car only came with 5 year warranty and that I was wrong” his advise was for me to go read my purchase paper work and that it would show me that it only came with 5 years. I have had previous appointments where my car had been diagnosed and then we weren’t called about it for multiple days and it took us calling them for them to let us know what part the car needed and there excuse was that Allen was on vacation so our car wasn’t being looked at. It then took them a full day to install the trunk harness that makes the trunk latch work when they told us it would be done in the morning. The trunk harness was finally completed at the end of the day. When recalls have stated that Ford would supply a loaner car they haven’t given us a car and then only gave us a car after returning two days later and making us bring in the recall paper work along with argue with them about it until a higher up finally listened and gave us one. There excuse was that the service people didn’t have access to all their loaner cars and that they could only see a few cars that each service person had access to. Have also been told when setting appointments that even though we have an appointment our car won’t be touch for a couple days and then it will be diagnosed. Service department put the message across that Ford only cares about the money that they can get and not the customer who has spent thousands of dollars on a car. When asking if there was anything that could be done to help with having to replace the clutch in the car for the 4th time and the 3rd time was les than 14 months ago. I was told to call Ford. When calling Ford all they could say is that the clutch shouldn’t have gone bad in a year and that I should take my car to a dealer and see if anything else was causing it. when asking the service department why a clutch would go bad in a year was told it’s caused by how the car is driven. The car is an automatic. Was also told that it’s not on Ford if the clutch fails. When bring up concern about the clutch failing again the only answer from Allen was I don’t know I’ve seen plenty of cars where you replace the clutch and it has to be replaced many more times or you replace the clutch and they never see the car again. Honestly wonder if they never see the car again because the person doesn’t want to bring it back. More

by Jpeg Verified Customer Verified Customer

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Allen help me a lot on my recall Ford 2020 f350 g6.7 Grant good sales man Grant good sales man More

by WATTERLIN Verified Customer Verified Customer

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Overall communication was poor which setup poor and incorrect expectations When I brought my truck in with a lead frame issue, I didn't find out the part was back ordered for a month or two until a d incorrect expectations When I brought my truck in with a lead frame issue, I didn't find out the part was back ordered for a month or two until a day or two after I dropped off my truck and they checked it out. Those two days my truck was there, it was on the edge by the sprinklers and got sprayed hard water all over my brand new detail job and rims. When I messaged about my frustration on the messaging app it was ignored. I was told that I'll be contacted when my part comes in, might be a month or two. Checked back in almost 2 months later and they said oh looks like your part came in but it wasn't checked in correctly so they never notified you. Then I was told to call back in an hour to see if they could find the part. Why would I call you back in an hour to see if you have my part that you lost? How about you call me back when you find the part! Just absolute incompetence. Once the part was found, I was told my appointment to my truck fixed would be a month out. This is now 3 to 4 months after the initial call because they were three to four weeks out then to even look at the truck. This was the only highlight, I was told never mind we have an appointment earlier we'll get you in in the next 5 days. Thank you very much for that. Dropped off my truck on Sunday night and added a note to the check-in that there was a bolt in my passenger rear wheel. Monday goes by I don't hear anything until 7:00 p.m. with a very terribly word message that a technician is looking at my truck. I messaged them back and said what did you mean by that message, and that message was ignored of course. And Tuesday night get a message that says now I will receive a survey via email and how important is I put a 5 on it. I then ask that's great can't wait to fill it out how about my truck how's it going. To which I am then told it'll be done tomorrow morning. Now Wednesday morning I going to pick up my truck and I meet up with my advisor and he says it's all done, passes me a piece of paper and then starts going back to his computer. Some kind of summary of what happened to my truck would have been nice here. The cherry on top is now I'm getting my tire fixed because the note that I left at after hours check in that the rear passenger tire has a bolt in it was of course completely ignored. I cannot adequately describe how terrible of a experience this was. And it wasn't a single person it was multiple people over a large time frame with multiple interactions. Your service department is Bean run absolutely terrible by someone with extreme incompetence and I will never come back. And not only will I never come back I will also make sure to tell everybody who has a Ford to never go there. In fact I actually called a different Ford dealership once You guys found my part to see if they could install instead of you because of how done I was dealing with you all. More

by Jack heins Verified Customer Verified Customer

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