Alliona Carroll | Page 3

I had a terrible experience speaking with Alliona Carroll. First, she gave me the impression that the prices listed at Rusty Wallis Honda online weren’t the actual prices to consider, as there are d Carroll. First, she gave me the impression that the prices listed at Rusty Wallis Honda online weren’t the actual prices to consider, as there are designed just to attract customers into the dealership, which I have never hard of such any were. She then tried to upsell me on a dealership package that wasn’t mentioned as mandatory anywhere in the online listing, which felt deceptive. To make matters worse, her attitude was full of pride, rudeness, and arrogance. She didn’t allow me to discuss the terms or make any decisions; instead, she was insistent on pushing her numbers onto me. As a Finance Manager, her customer service approach was appalling. I truly regret having encountered her during my inquiry and wish I had a better experience. More

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The customer service here is outstanding. Every interaction was pleasant, and the staff truly cares about their customers. Every interaction was pleasant, and the staff truly cares about their customers. More

by edotson001 Verified Customer Verified Customer

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I went Rusty Wallis Honda i was greeted by Eric Collier i explained what I wanted and Eric and his team made it EZ for me A first time Buyer. If anyone needs a New or preowned car or Suv go see Eric at Rusty explained what I wanted and Eric and his team made it EZ for me A first time Buyer. If anyone needs a New or preowned car or Suv go see Eric at Rusty Wallis Honda…. More

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I really like enjoyed my car buying expienxe they made it easy and fast and helped me a lot! easy and fast and helped me a lot! More

by allyssa345575 Verified Customer Verified Customer

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I believe kevin went over and beyond for me and my car purchase. Ty <3 purchase. Ty <3 More

by Camposmoore Verified Customer Verified Customer

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Eric and his team are awesome thank you for helping us God bless you all God bless you all More

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Eric Collier was outstanding. We were vacillating between various models, and he was patient with us throughout the week, as we worked through the decision making process. A c We were vacillating between various models, and he was patient with us throughout the week, as we worked through the decision making process. A couple of things we'd like to address however: 1) we contacted you through Jerry Reynold's Carpro website, where we were told there would be a "VIP certificate" sent to us. Never received it. 2) We Specifically asked to be contacted via email First. Instead, Eric called us on the phone on his way into work (very prompt; way to go Eric!) -- evidently no one informed him to contact us initially through e-mail first. 3) Within minutes another person contacted us by phone from Rusty Wallis, further disregarding our initial request to be contacted via e-mail. Evidently there is an issue within Rusty Wallis regarding mis-communication. 4) While going over the numbers, we were originally told our vehicle was only worth $500. We understand it's a stick shift, but the car ran well, was clean, with no history of accidents or other mechanical issues. It had a clean title, only 137K miles on it (for an 11 year old car), and just-last-month registration AND an actual spare tire kit and floor/cargo mats (unlike the NEW Accord Hybrid) To put that in perspective of how outrageous that offer was, it was only a $100 more than my father received for his car with a cracked engine block, 30 years ago! The term low-balling" comes to mind. 5) it was the end of the calendar year -- we were expecting lower prices for what was "last year's model" (i.e. the 2025's are already out). 6) when we went in for the final numbers, the amount on our trade-in had been adjusted up to $1,000, but the earlier promise of taking off the entire $5,000 for all the stuff we didn't want (the majority of the "Protective Plan") was off the table. In addition, we'd have to pay for the spare tire kit. When we tried to reason with the Desk Manager, she gave a firm NO. We almost walked out due to that lack-of-negotiating and firm stance/demeanor. 7) Finally, once we were working through the final details of buying the car, the Desk Manager called ALL salespeople back for a meeting, even though we were in the middle of the sale. Why she requested Eric to attend a meeting while in the midst of finalizing the sale is beyond us. We were left sitting (15+ minutes). Apparently this meeting was more important than the customer. By the time Eric returned from the meeting, our insurance agent had left her office for the day and was not available to communicate our insurance information. We realize that selling cars at a profit is what sustains a business and provides your employees with a decent living. But for a manager to firmly refuse to negotiate on certain things after the salesman (who has a Lot of experience) has spent so much time with us, doesn't speak well towards building a positive relationship with the customer. It can come across that either the Desk Manager and/or the company is trying to squeeze every penny out of the customer -- even during the holiday season! So would we recommend Rusty Wallis? Hard to say. Our experience with our salesman, Eric Collier Sr. would indicate a resounding "yes", However, there were a few other individuals we encountered (another salesman and the manager) that might sway us in the other direction. More

by gratitude8 Verified Customer Verified Customer

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Your general manager was very rude and I felt like he was trying to intimidate me, because I didn't agree with the amount of the purchase for your 2025 Red Honda SE. I felt like the payments were too high. I trying to intimidate me, because I didn't agree with the amount of the purchase for your 2025 Red Honda SE. I felt like the payments were too high. I was consulting with someone on my phone (I did make about 3 phone calls while I was there) outside of your establishment and he brought me my car key and phone adapter and told me the deal was off the table. I have never been treated like that ever in my life.  I was disrespected and I didn't feel valued as a customer. I pretty much felt like I wasn't welcome in your establishment (for a moment I thought he owned the dealership). I was never told how much I was paying for the car even though I asked Alliona, she stated that I was given incentives on the car. I was quoted $550 a month for 72 months, equal to $39600. I didn't see any incentives in that payment, it seems like I'm paying full price. What lead me to Rusty Wallis in the first place was the reviews I read. My initial contact with Rusty Wallis Honda was in November and I talked with Alliona and one of your former employees. I was hoping we could do business together. When I arrived on Friday (Dec. 6th), things were different. I was put with a different (new) salesman (Shepherd, he was very nice) . I had to go buy an adapter for the car I was thinking about purchasing to make sure it had Apple Carplay. I asked Alliona if they have one and she said no, after purchasing what Alliona told me to buy (she had me buy the wrong adapter). One of your staff members had the correct adapter all alone. Your finance manager John Pomroy tried to make me feel stupid because I didn't want to purchase any extra for my car except the GAP insurance. He made a statement that he would rather have the other extras than leather car seats, he's not paying for the car (I was interested in leather seats).  He also made the comment well if you don't want to take his recommendation, oh well with a sigh. And he mentioned that more than once, again I felt pressure in buying extra things I wasn't interested in. I didn't receive the same treatment as your other customer. I could go on, but I believe you get the gist of my experience at your dealership. Thank you for taking the time to listen to my frustration with your team! More

by bryants Verified Customer Verified Customer

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Willing to listen and work with you. No pressure. Professional. Honest and efficient. Respectful of time No pressure. Professional. Honest and efficient. Respectful of time More

by adrian_sauceda Verified Customer Verified Customer

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I have commented on this before. After getting the car back, I didn't notice until after it was dark that someone who worked on the car had turned the headlights off. I normally le After getting the car back, I didn't notice until after it was dark that someone who worked on the car had turned the headlights off. I normally leave the switch in the automatic position and don't worry about the headlights being on. I don't know why it was necessary to turn the headlights off for this service, but you did, and then didn't set the switch back where it was. Every time this happens, I will rate you one star, because I have told you about it before. And this survey tool sucks -- it requires rating "people I worked with" and frankly I don't remember any of their names. More

by C_B_STEVENS Verified Customer Verified Customer

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