Allison Jordan | Page 17

Must of been a bad day...but Complete joke! Been a customer before the "pandemic" and they were the absolute best! This time 0 stars! Go in for a scheduled appointment for an oil change on a diesel customer before the "pandemic" and they were the absolute best! This time 0 stars! Go in for a scheduled appointment for an oil change on a diesel -yes it's $266.00. I know the cost no issue. Pick up next morning before they open and great my $266 oil change is done but why ask me or offer service and state on the invoice - video inspection and multipoint, I get it courtesy to do but not do it? Had it done in the past. Tire pressures are all off. Had to ask for that to be done. And again I ask did you find anything else wrong with the truck because there is nothing on the invoice?....response is well are you having issues?! Wasn't this discussed when I dropped off the vehicle? Traveling 1100 plus miles in the next 24 hours, scheduled oil change, I know about the recall on the rear defroster but don't have the time (I brought this up - service did not) but please check vehicle so no issues traveling. OK now Great wait another 45 min to have them put air in the tires. Mind you I need to wait till 8 am till they open but was there before to pick it up from it being done yesterday. Reasoning behind courtesy items not being done is they had a vehicle leaking oil at the end of the day yesterday and it was hectic. I am completely disappointed! And no it's not the techs fault (I think it was William so I gave him 5 stars, friendly and most likley was told to do it by upper management) who did come and take the vehicle to put air in the tires. Sure I can do it myself but 5 extra minutes yesterday to look the vehicle over was too much with the hectic end of the day. I know things happen but let the customer know before they pick up the vehicle on off hours next time. common courtesy - just like you state "courtesy items" on the invoice. More

by Karenj Verified Customer Verified Customer

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Service management sub par at best. Only plus is easy to get appointment. Clueless patrons beware Allison is good people = next service manager - she cares get appointment. Clueless patrons beware Allison is good people = next service manager - she cares More

by DANWILSON365 Verified Customer Verified Customer

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I was in and out quick. The service rep was friendly and saw to all my needs. I would recommend to my friends and family saw to all my needs. I would recommend to my friends and family More

by clthompson2005 Verified Customer Verified Customer

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Super friendly and really helpful throughout the whole duration of waiting for my truck to be repaired! Helped me with any and all questions I had about my repair or the pricing of the work I had done! De duration of waiting for my truck to be repaired! Helped me with any and all questions I had about my repair or the pricing of the work I had done! Definitely one of the top employees at the dealership! More

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Oil and filter change was $49.95 on a new 2020 car. A little bit expensive but they did a good job. However, the basic car wash was $39.95 and I had to return the car because the windows were super dirty little bit expensive but they did a good job. However, the basic car wash was $39.95 and I had to return the car because the windows were super dirty and the vacuum was like a 12 years old did it. This was super expensive, doesn't include the trunk or cleaning the car inside, only a vacuum and it was really bad. The young lady in the front desk was very professional and understanding and took my car in again. For the price, I will NEVER use that car wash again. More

by JIOSOCIOLOGY Verified Customer Verified Customer

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I had an awful experience and I have been trying to reach the owner of the dealership to fix my issue and either get hung up on or I am told they have taken down my information for the owner to call me back. the owner of the dealership to fix my issue and either get hung up on or I am told they have taken down my information for the owner to call me back. I have not received a call back. More

by Gilliangarrett88 Verified Customer Verified Customer

Helpful 3

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People's in service are really helpful look forward to perform the work at time,Highly professional and dedicated to service the customer's, Thank's God blessing you guys! perform the work at time,Highly professional and dedicated to service the customer's, Thank's God blessing you guys! More

by Migsaki714 Verified Customer Verified Customer

Helpful 0

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