Alyssa Franks
Alyssa Franks at Volkswagen of Naples
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Alyssa Franks | Page 3

Service Advisor

Volkswagen of Naples

601 Airport Road S
Naples, FL 34104

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4.5
48 Reviews

Languages Spoken

English English

4.5

48 Reviews

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48 Reviews of Alyssa Franks

May 24, 2023

Dealership Rating
Employee Rating

Beautiful place and very clean Sales person Keelyn Was fabulous and kind like a family Smooth transition like I never see before I give 10 ⭐️ Joseph Formato More

by Papjoe42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keelyn Lockhart

May 24, 2023

Papjoe42 responded

Great place to by or lease a new Auto

April 29, 2023

Dealership Rating
Employee Rating

Our salesman, Nick, exceeded our expectation for a salesperson. Service today was one two 3 More

by Mkcombes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Gonzalez, Patti Lowe, Nikolas Anastassopoulos , Victor Lopez, Justin Marchant

May 01, 2023

Volkswagen of Naples responded

Thank you for your purchase and for your feedback! Nik always tries to exceed his customers expectations. He tries his hardest to deliver both the car and the experience to his customers. Enjoy your new wheels!

April 28, 2023

Dealership Rating
Employee Rating

Never again have my car service here parts missing I don’t even think they changed the oil very unsatisfied More

by naplesbeachgirl99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Williams

Apr 28, 2023

Volkswagen of Naples responded

I am very sorry to read your review and definitely want to look more into what happened. Please email me your name and any information you can on what happened. My email is ryonkers@audinaples.com.

April 12, 2023

Dealership Rating
Employee Rating

Great service, sales. Second purchase. My sales consultant (Mike Sarovich) was very easy to work with. Mike was able to find the right car at the best price point. More

by Car
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 12, 2023

Volkswagen of Naples responded

Thank you for your 2nd purchase with us and for your feedback! We are very proud of our team at VW of Naples and certainly Mike Sarovich is a solid member of the team. Enjoy your new VW!

March 04, 2023

Dealership Rating
Employee Rating

Started at VW Audi when I first came to Naples and have never left - friendly, helpful and knowledgeable staff. Nik was great from initial inquiry in finding what I was looking for and quick communication More

by d_squared7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nikolas Anastassopoulos

Mar 06, 2023

Volkswagen of Naples responded

Thank you for your review and for the 5 stars! We try our hardest to not only earn your business but to also maintain your loyalty. Enjoy your new ride!

January 27, 2023

Dealership Rating
Employee Rating

Highly recommend Nikolas! Great communication and a good listener! I ❤️ my VW and VW Naples! More

by Lorraine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 30, 2023

Volkswagen of Naples responded

Thank you for your review and for your purchase! Nik is awesome and very customer focused. He knows how to deliver both the car and the experience to his customers. Enjoy your new ride!

October 25, 2022

Dealership Rating
Employee Rating

After having a fantastic experience just a month before for my 2022 Tiguan, hurricane Ian decided to ruin it. Thus, after getting in right away with service for the estimate confirming to my insurance it w More

by rlbielert
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ruben Glamyan, Patti Lowe

August 29, 2022

Dealership Rating
Employee Rating

You guys were awesome to work with. Very professional throughout the whole process. I also love the car! More

by bnmase13
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Williams, Ruben Glamyan , Scott Anderson, Julian Fominaya

Aug 30, 2022

Volkswagen of Naples responded

Thank you for your feedback and the 5 stars! We try our hardest to make the buying experience an awesome one. Very happy to hear that you love your new VW!

June 08, 2022

Dealership Rating
Employee Rating

Salesman was fine on a CPO VW. Service department is typical southwest Florida, substandard at best, lazy and inept at worst ..save yourself headaches and just order something from More

by Donotusenaplesvw
Customer Service
Friendliness
Recommend Dealer
No
Jun 10, 2022

Volkswagen of Naples responded

We would like to hear more about your experience. Please reach out to Mickey Joy at 239-435-3201 or mjoy@vwofnaples.com.

March 03, 2022

Dealership Rating
Employee Rating

I have been getting my VW's from VW Naples since 2006. This is now my 7th VW. This has been the smoothest and most enjoyable experience yet!! My sales representative Ruben Glamyan was the most professio More

by maidap1020
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ruben Glamyan

Mar 07, 2022

Volkswagen of Naples responded

First of all, thank you so much for your loyalty over the years. We certainly appreciate it. It was very kind of you to call out the efforts of Ruben. We're so pleased you enjoyed the process of getting your new vehicle. Enjoy it! :) Best Regards, Volkswagen of Naples "Delivering the Car and the Experience"

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