Alyssa Franks
Alyssa Franks at Volkswagen of Naples

Alyssa Franks | Page 3

Service Advisor

Volkswagen of Naples

601 Airport Road S
Naples, FL 34104

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5.0
65 Reviews

Languages Spoken

English English

5.0

65 Reviews

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65 Reviews of Alyssa Franks

March 01, 2024

Dealership Rating
Employee Rating

They got me in and out in a resonable time frame and set realistic expectations on the completion of the work More

by DCAWLEY52
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Patti Lowe

Mar 03, 2024

Volkswagen of Naples responded

Thank you for choosing VW of Naples for your service needs! We try our hardest to get you back on the road as quickly as we can.

January 31, 2024

Dealership Rating
Employee Rating

We find VW of Naples to be satisfactory in all all respects. Nick Salley answered our questions and met all our requests with a high standards of professionalism. More

by umlynch
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Tim Hall, Nick Salley , Joe Oliver

Feb 01, 2024

Volkswagen of Naples responded

Thank you for your purchase and for your feedback! We are very proud of our team and you have had the opportunity to meet many of them. They all know how to deliver the car and the experience to their customers. Enjoy your new VW!

January 27, 2024

Dealership Rating
Employee Rating

I received an excellent service from your VW Representative Joe Oliver. He answered all my questions, and sold me a good car. Thank you. More

by omyriam579
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Patti Lowe , Joe Oliver

Jan 29, 2024

Volkswagen of Naples responded

Thank you for your purchase and for your feedback! Joe Oliver is a true professional and is very customer focused. He will go above and beyond for his customers. Enjoy your new VW!

September 29, 2023

Dealership Rating
Employee Rating

Andrew made sure my visit was fast and effortless! From the top to the bottom the VW service department does a great job! More

by DLITTLE88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Moran, Mike Williams , Andrew Nash

Sep 29, 2023

Volkswagen of Naples responded

Thank you for trusting your vehicle to us for your service needs and for the 5 stars! We greatly appreciate your business!

September 27, 2023

Dealership Rating
Employee Rating

Came in for my first service and Alyssa took care of me and did a great job. My car was ready to go within 1 hour More

by MARRIAGAR09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Moran, Patti Lowe

Sep 28, 2023

Volkswagen of Naples responded

Thank you for your feedback and for the 5 stars! We try our hardest to get you back on the road as quickly as possible.

September 21, 2023

Dealership Rating
Employee Rating

Excellent service and the people working at VW are so nice. Satisfied customer! Will renew lease More

by COLETTEBERINGER7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Moran, Mike Williams

Sep 26, 2023

Volkswagen of Naples responded

Thank you for trusting your car to us for your service needs! We greatly appreciate your business!

September 17, 2023

Dealership Rating
Employee Rating

Work done correctly, promptly and courteously. Could not ask for more.Staff are very people friendly. More

by ticomoreno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wes Donotknowlastname

Sep 26, 2023

Volkswagen of Naples responded

Thank you for your review and for the 5 stars! We greatly appreciate your business!

September 16, 2023

Dealership Rating
Employee Rating

Excellent service Allysa great. Took. Are of my problem quickly and efficiently . Quick and efficient More

by Jfeld43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2023

Volkswagen of Naples responded

Thank you for your review. We try to get you back on the road as quickly as possible.

September 16, 2023

Dealership Rating
Employee Rating

Always a pleasant experience going in for service at this dealership. Friendly staff and very efficient getting service completed. More

by SHERYLJCHAMBERLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2023

Volkswagen of Naples responded

Thank you for your kind words and for the 5 stars! We try our hardest to earn your business every time you visit our dealership.

September 15, 2023

Dealership Rating
Employee Rating

Essay requirements do not encourage participation. Multiple choice numbers easy pick one. Mandatory note results in deletion More

by BR0KNGLSS187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2023

Volkswagen of Naples responded

Thank you for the 5 stars! We greatly appreciate your business!

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