Alyssa Franks
Alyssa Franks at Volkswagen of Naples

Alyssa Franks | Page 5

Service Advisor

Volkswagen of Naples

601 Airport Road S
Naples, FL 34104

Contact Me
5.0
71 Reviews

Languages Spoken

English English

5.0

71 Reviews

Write a Review

71 Reviews of Alyssa Franks

September 02, 2023

Dealership Rating
Employee Rating

We had the opportunity to work with Nick, again on the purchase of a new vehicle for my wife, and the experience exceeded our expectations again. Nick is so nice and easy to work with, and everything wen More

by KaylowTrf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Micky Joy, Mike Williams, Sebastian Henegar , Nikolas Anastassopoulos, Alex Gonzalez

Sep 05, 2023

Volkswagen of Naples responded

Thank you for your purchase and for your review! Nik is amazing. He is very customer focused and knows how to deliver both the car and the experience for his customers. Enjoy your new wheels!

September 01, 2023

Dealership Rating
Employee Rating

Very helpful service, there was no confusion during my visit to the dealership and everything was taken care of efficiently and effectively More

by EMERSONVU7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Moran, Mike Williams , Cal Jarbo

June 17, 2023

Dealership Rating
Employee Rating

Ruben is an excellent representative of the VW product. Answers all question and explains the benefits of each options. He is courteous and respectful of my evaluation and provided positive responses. Thi More

by tomlatham87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ruben Glamyan

Jun 19, 2023

Volkswagen of Naples responded

Thank you Tom for your review and your loyalty to Ruben and VW of Naples!. Ruben is amazing! A true professional and very knowledgeable. He enjoys sharing his knowledge with his customers and making sure you are 100% comfortable with your new purchase. Enjoy your new Cross Sport!

May 24, 2023

Dealership Rating
Employee Rating

Beautiful place and very clean Sales person Keelyn Was fabulous and kind like a family Smooth transition like I never see before I give 10 ⭐️ Joseph Formato More

by Papjoe42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keelyn Lockhart

May 24, 2023

Papjoe42 responded

Great place to by or lease a new Auto

April 29, 2023

Dealership Rating
Employee Rating

Our salesman, Nick, exceeded our expectation for a salesperson. Service today was one two 3 More

by Mkcombes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nikolas Anastassopoulos, Alex Gonzalez, Victor Lopez, Patti Lowe, Justin Marchant

May 01, 2023

Volkswagen of Naples responded

Thank you for your purchase and for your feedback! Nik always tries to exceed his customers expectations. He tries his hardest to deliver both the car and the experience to his customers. Enjoy your new wheels!

April 28, 2023

Dealership Rating
Employee Rating

Never again have my car service here parts missing I don’t even think they changed the oil very unsatisfied More

by naplesbeachgirl99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Williams

Apr 28, 2023

Volkswagen of Naples responded

I am very sorry to read your review and definitely want to look more into what happened. Please email me your name and any information you can on what happened. My email is ryonkers@audinaples.com.

April 12, 2023

Dealership Rating
Employee Rating

Great service, sales. Second purchase. My sales consultant (Mike Sarovich) was very easy to work with. Mike was able to find the right car at the best price point. More

by Car
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ken Moran, Mike Williams , Michael Sarovich

Apr 12, 2023

Volkswagen of Naples responded

Thank you for your 2nd purchase with us and for your feedback! We are very proud of our team at VW of Naples and certainly Mike Sarovich is a solid member of the team. Enjoy your new VW!

March 04, 2023

Dealership Rating
Employee Rating

Started at VW Audi when I first came to Naples and have never left - friendly, helpful and knowledgeable staff. Nik was great from initial inquiry in finding what I was looking for and quick communication More

by d_squared7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nikolas Anastassopoulos

Mar 06, 2023

Volkswagen of Naples responded

Thank you for your review and for the 5 stars! We try our hardest to not only earn your business but to also maintain your loyalty. Enjoy your new ride!

January 28, 2023

Dealership Rating
Employee Rating

Highly recommend Nikolas! Great communication and a good listener! I ❤️ my VW and VW Naples! More

by Lorraine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Micky Joy , Nikolas Anastassopoulos, Patti Lowe

Jan 30, 2023

Volkswagen of Naples responded

Thank you for your review and for your purchase! Nik is awesome and very customer focused. He knows how to deliver both the car and the experience to his customers. Enjoy your new ride!

October 25, 2022

Dealership Rating
Employee Rating

After having a fantastic experience just a month before for my 2022 Tiguan, hurricane Ian decided to ruin it. Thus, after getting in right away with service for the estimate confirming to my insurance it w More

by rlbielert
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ruben Glamyan , Patti Lowe

...
5
...

Dealership Inventory (208 Vehicles)

new 2027 Volkswagen Atlas car, priced at $47,428
2027 Volkswagen Atlas
new
Mist exterior
Automatic
Front-wheel Drive
new 2026 Volkswagen Atlas car, priced at $46,019
2026 Volkswagen Atlas
new
Pure Gray exterior
Automatic
All-wheel Drive
new 2026 Volkswagen Atlas car, priced at $46,019
2026 Volkswagen Atlas
new
White Pearl exterior
Automatic
All-wheel Drive
new 2026 Volkswagen Golf GTI car, priced at $38,671
2026 Volkswagen Golf GTI
new
Slate exterior
Automatic
Front-wheel Drive
new 2026 Volkswagen Atlas car, priced at $42,037
2026 Volkswagen Atlas
new
Pure Gray exterior
Automatic
Front-wheel Drive
new 2026 Volkswagen Taos car, priced at $29,622
2026 Volkswagen Taos
new
Platinum exterior
Automatic
Front-wheel Drive