Alyssa Franks
Alyssa Franks at Volkswagen of Naples

Alyssa Franks | Page 6

Service Advisor

Volkswagen of Naples

601 Airport Road S
Naples, FL 34104

Contact Me
5.0
71 Reviews

Languages Spoken

English English

5.0

71 Reviews

Write a Review

71 Reviews of Alyssa Franks

August 29, 2022

Dealership Rating
Employee Rating

You guys were awesome to work with. Very professional throughout the whole process. I also love the car! More

by bnmase13
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Williams, Ruben Glamyan , Scott Anderson, Julian Fominaya

Aug 30, 2022

Volkswagen of Naples responded

Thank you for your feedback and the 5 stars! We try our hardest to make the buying experience an awesome one. Very happy to hear that you love your new VW!

June 09, 2022

Dealership Rating
Employee Rating

Salesman was fine on a CPO VW. Service department is typical southwest Florida, substandard at best, lazy and inept at worst ..save yourself headaches and just order something from More

by Donotusenaplesvw
Customer Service
Friendliness
Recommend Dealer
No
Jun 10, 2022

Volkswagen of Naples responded

We would like to hear more about your experience. Please reach out to Mickey Joy at 239-435-3201 or mjoy@vwofnaples.com.

March 03, 2022

Dealership Rating
Employee Rating

I have been getting my VW's from VW Naples since 2006. This is now my 7th VW. This has been the smoothest and most enjoyable experience yet!! My sales representative Ruben Glamyan was the most professio More

by maidap1020
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ruben Glamyan

Mar 07, 2022

Volkswagen of Naples responded

First of all, thank you so much for your loyalty over the years. We certainly appreciate it. It was very kind of you to call out the efforts of Ruben. We're so pleased you enjoyed the process of getting your new vehicle. Enjoy it! :) Best Regards, Volkswagen of Naples "Delivering the Car and the Experience"

December 04, 2021

Dealership Rating
Employee Rating

Just bought my 3rd VW from Joe Oliver, great experience as always. Everyone is very knowledgeable and kind. More

by alexlambert11
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Massoll, Kyle Harsh, Michael Schutt, Micky Joy, Skip Roth , Ted Daly, Alex Gonzalez, Joe Oliver, Jay Roden

Dec 07, 2021

Volkswagen of Naples responded

Alex: Thank you for the kind words. We appreciate the feedback and the 5-star rating. Enjoy the new car! Best Regards, Volkswagen of Naples "Delivering the Car and the Experience"

October 01, 2021

Dealership Rating
Employee Rating

Juliana and Alex are the most attentive, friendly and helpful. Made buying a car fun and easy. More

by gab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Julian Fominaya, Alex Gonzalez

Oct 04, 2021

Volkswagen of Naples responded

We're so pleased you had a great experience with us. Thanks for taking a moment to share your feedback. We appreciate your business. Best Regards, Volkswagen of Naples "Delivering the Car and the Experience"

August 31, 2021

Dealership Rating
Employee Rating

This is my 4 th lease in a row and Kyle is wonderful! Wouldn’t go anywhere else!! Always feel like he’s looking out for me and my money More

by Lindsaym21
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kyle Harsh , Patti Lowe

Sep 03, 2021

Volkswagen of Naples responded

Lindsay: What great feedback about your experience with Kyle. He cares about his clients, and it shows in his reviews. We certainly appreciate your loyalty and we look forward to earning your business once again. Enjoy your newest vehicle! Best Regards, Volkswagen of Naples "Delivering the Car and the Experience"

August 08, 2021

Dealership Rating
Employee Rating

I had a wonderful experience at VM Naples! Kyle was very kind, knowledgeable about the vehicle and understanding of what it would take to be able execute the deal in a timely fashion. He was awesome! I love More

by SWeimer
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kyle Harsh, Michael Schutt , John Holman, Patti Lowe

Aug 13, 2021

Volkswagen of Naples responded

Congratulations on that beautiful new Tiguan R Line! What a tremendous looking vehicle it is. We can't thank you enough for choosing to do your business here with us at Volkswagen of Naples. Enjoy your new car and please come see us again soon! Best Regards, Volkswagen of Naples "Delivering the Car and the Experience"

August 08, 2021

Dealership Rating
Employee Rating

I deal with this dealership since 2012 and my guy over there is Kyle Harsh , he is the best sales consultant i ever met ,so knowledgeable , caring , professional and he is the best ever in all Vw SWFL , t More

by tamermesiha
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Massoll, Kyle Harsh, Michael Schutt, Micky Joy, Skip Roth , Ted Daly, Jeff Houser, Patti Lowe, Louis Palmeri

Aug 13, 2021

Volkswagen of Naples responded

Thank you so much for the review, and for your loyalty over the years. We certainly appreciate the kind words about Kyle's service over that period of time. It's great to hear about the exceptional service he has offered you during your purchases. Enjoy the newest vehicle, and please come see us again soon! Best Regards, Volkswagen of Naples "Delivering the Car and the Experience"

June 18, 2021

Dealership Rating
Employee Rating

Alyssa is phenomenal service advisor. She is professional, knowledgeable, very customer oriented and does a superb job. Thank your dedication and all your efforts Edmundo More

by EM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 21, 2021

Volkswagen of Naples responded

EM: Thank you for the kind words about Alyssa. We appreciate your business and trust. Best Regards, Volkswagen of Naples "Delivering the car and the experience

May 28, 2021

Dealership Rating
Employee Rating

Juanpi was a superstar, he made the process really easy. I never felt scammed, or like he was wheeling and dealing. He made himself super available for all my questions. I hope he’s around in 3 years when i More

by Elizabeth.H
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patti Lowe, Juanpi Sapiencia

Jun 08, 2021

Volkswagen of Naples responded

Elizabeth: Thank you so much for calling out our team for their fantastic service. We appreciate you. It will be our goal over the next few years to make sure we earn that loyalty you spoke of. Thank you for the great recommendation and please enjoy your new car! Best Regards, Volkswagen of Naples "Delivering the car and the experience

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