Alyssa Moran | Page 36

Bring a tent and a lunch if you are going for service! This is in regards to the Service Department! I have purchased four cars from them and the sales department is great and a true pleasure to work with This is in regards to the Service Department! I have purchased four cars from them and the sales department is great and a true pleasure to work with but the service department usually is really bad. Today was my first visit with my new 4 Runner and all it needed was it's 5,000 mile service which is rotate the tires, check the fluid and a multi point inspection. My appointment was at 10:15 and I got there at 10:05. I live out of state and 45 Minutes away and it's a process and a huge chunk out of my day to come there for service. They took my vehicle right in and drove it into a bay and there it sat, untouched for an hour and a half! At 11:30 after waiting with a covid 19 mask on in the waiting area, I was about to tell the female sitting around slurping on an iced coffee Alyssa that checked me in to just give me my keys back and my car and I will take it to jiffy lube or something. At 11:35 some guy got in my truck and drove it to a work bay and his rotation of 4 tires, fluid check and multi point inspection took him all of 13 minutes and he brought the truck back and dropped the keys. I waited another 15 Minutes for Alyssa to finish her coffee, staple some paperwork and return my car to me. I was pretty angry and asked her why it took 2 hours to do a 13 minute job and she looked offended and said "Uh sir, we are very busy!" and appeared offended as if I should be thanking her for even looking at my truck! I asked why I should even make an appointment seeing they are clearly over booked! This is the usual for their service department, Covid or no Covid if you are going to their service department either pack a lunch or have a friend bring a car to go somewhere and don't bother making an appointment, it seems they are doing first come first served anyway! Chan is usually a good person to deal with but he was not there today! There were also a few angry people in the waiting room one telling me he was there for an hour and a half waiting for an oil change! More

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Professional , communicative and maintained all covid-19 precautions in terms of wipe down. I felt safe and taken care of. I thankful to the brave and dedicated service staff precautions in terms of wipe down. I felt safe and taken care of. I thankful to the brave and dedicated service staff More

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It was my day off and wanted to check some things off my to do list. My brakes had been sounding /feeling funny. I called service Alyssa was able to schedule me in 1/2 hr . She greeted me with a smile an to do list. My brakes had been sounding /feeling funny. I called service Alyssa was able to schedule me in 1/2 hr . She greeted me with a smile and wowed how great my car looked since I had just left the carwash. Everything was taken care of in less than an hour. She was exceptional !!! More

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Everyone was terrific!!!Work done was done very Everyone was terrific!!! Work done was done very well! Always plan on using Herb Chambers for everything vehicle related!Alyssa was very pleasant! Everyone was terrific!!! Work done was done very well! Always plan on using Herb Chambers for everything vehicle related!Alyssa was very pleasant! Thank you 😀 More

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Good service As usual. Herb Chambers service was excellent. Timely and complete. Service advisors cheerful and helpful. Overall, a very good experience. I will get As usual. Herb Chambers service was excellent. Timely and complete. Service advisors cheerful and helpful. Overall, a very good experience. I will get all service for my vehicle at Herb Chambers. More

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I had an excellent experience. Even though I had to return the next day because a part had to be ordered the process was smooth and quick return the next day because a part had to be ordered the process was smooth and quick More

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the people are great I have been going to the dealership for service since 2007. I always get great service there and i am very happy . I have never had a bad experience t I have been going to the dealership for service since 2007. I always get great service there and i am very happy . I have never had a bad experience there. More

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It was a very efficient and communicative service. The service department is very cooperative in working around my schedule . They get you in and out as fast as possible and recommend the appropriate s The service department is very cooperative in working around my schedule . They get you in and out as fast as possible and recommend the appropriate solution to maintain my Toyota vehicle. More

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Excellent service just wish it could be a little faster but all is good. Hopefully they get back to washing the vehicles again I miss that but all is good. Hopefully they get back to washing the vehicles again I miss that More

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People are very nice, clean facility. Alyssa is always so nice to deal with. The facility is always clean and well maintained and the people are always so helpful and caring. Alyssa is always so nice to deal with. The facility is always clean and well maintained and the people are always so helpful and caring. More

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