Alyssa Moran | Page 35

As always, staff was courteous, friendly and professional. Came in for a sticker, no appt, mentioned issue w/wipers and left in under an hour. professional. Came in for a sticker, no appt, mentioned issue w/wipers and left in under an hour. More

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The best Dealership, they take care of you,work was done fast, I bought my Prius there was in for 5000 mile check up. Fast and friendly service. fast, I bought my Prius there was in for 5000 mile check up. Fast and friendly service. More

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Recall Went in for software update of my 2015 Prius Work was done in less than an hour. Wonderful. They just need outdoor seating that is shaded. Went in for software update of my 2015 Prius Work was done in less than an hour. Wonderful. They just need outdoor seating that is shaded. More

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easy scheduling appointments very clean lobby very attentive for customer needs clean facility print out of services I will need for the future service is exceptional staff friendly showroom is ph very attentive for customer needs clean facility print out of services I will need for the future service is exceptional staff friendly showroom is phenomenal More

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Customer Service I always enjoy the customer service every time I go . Alyssa is always friendly and helpful. Every one else I have had contact with is always great to I always enjoy the customer service every time I go . Alyssa is always friendly and helpful. Every one else I have had contact with is always great to deal with. A staff that management should be proud of. I have been a loyal customer for over 20 years with no complaints. Thanks Dan, Alyssa, Jeff and all. Denny More

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Service With A Smile! During these unsettling times, there aren't a whole lot of things to smile about. Your speed, efficiency and ease of operation are three exceptions. T During these unsettling times, there aren't a whole lot of things to smile about. Your speed, efficiency and ease of operation are three exceptions. Thank You and Stay Safe! More

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Flawless Great dealership, well managed. This is not our first experience with Herb Chambers Toyota. They have always been prompt, professional and courteous. Great dealership, well managed. This is not our first experience with Herb Chambers Toyota. They have always been prompt, professional and courteous. Will continue to recommend to our friends and aquaintances. More

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Purchase of a new car My salesman Marque Hoenig is always a pleasure to deal with and extremely professional when doing so. He makes sure you are comfortable in picking My salesman Marque Hoenig is always a pleasure to deal with and extremely professional when doing so. He makes sure you are comfortable in picking a vehicle and also walking you through the steps to purchase one. I have been dealing with Marque for a longtime and would certainly recommend him. The service dept staff has always been very helpful when coming in for my visits.....the dealership is always clean and organized. More

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Experience with Herb Chambers Toyota Service Department To put it honestly, very good and courteous customer service. They took good care of me and my automobile from the second I entered their facility to To put it honestly, very good and courteous customer service. They took good care of me and my automobile from the second I entered their facility to the time I left. They proposed one hour for the repair but actually delivered my vehicle 15 minutes earlier than projected. Absolutely no complaints. More

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Bring a tent and a lunch if you are going for service! This is in regards to the Service Department! I have purchased four cars from them and the sales department is great and a true pleasure to work with This is in regards to the Service Department! I have purchased four cars from them and the sales department is great and a true pleasure to work with but the service department usually is really bad. Today was my first visit with my new 4 Runner and all it needed was it's 5,000 mile service which is rotate the tires, check the fluid and a multi point inspection. My appointment was at 10:15 and I got there at 10:05. I live out of state and 45 Minutes away and it's a process and a huge chunk out of my day to come there for service. They took my vehicle right in and drove it into a bay and there it sat, untouched for an hour and a half! At 11:30 after waiting with a covid 19 mask on in the waiting area, I was about to tell the female sitting around slurping on an iced coffee Alyssa that checked me in to just give me my keys back and my car and I will take it to jiffy lube or something. At 11:35 some guy got in my truck and drove it to a work bay and his rotation of 4 tires, fluid check and multi point inspection took him all of 13 minutes and he brought the truck back and dropped the keys. I waited another 15 Minutes for Alyssa to finish her coffee, staple some paperwork and return my car to me. I was pretty angry and asked her why it took 2 hours to do a 13 minute job and she looked offended and said "Uh sir, we are very busy!" and appeared offended as if I should be thanking her for even looking at my truck! I asked why I should even make an appointment seeing they are clearly over booked! This is the usual for their service department, Covid or no Covid if you are going to their service department either pack a lunch or have a friend bring a car to go somewhere and don't bother making an appointment, it seems they are doing first come first served anyway! Chan is usually a good person to deal with but he was not there today! There were also a few angry people in the waiting room one telling me he was there for an hour and a half waiting for an oil change! More

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