Amanda Badgwell | Page 11

Serra Nissan of Birmingham responded

Thank you for your great review, and for choosing our team at Serra Nissan for your vehicle's service! We are grateful to have served you, and are glad to hear about your experience. We hope to earn your time and business again in the future!

Serra Nissan of Birmingham responded

We are sorry to hear that you were not happy with your recent service visit at SERRA Nissan. It is our understanding that your cost not only included the tune-up, but also replacements of all ignition coils and spark plugs due to a multi-cylinder misfire. While we do everything we can to get the best prices for our customers, some aspects, such as the cost of parts, are out of our control. Additionally, it looks like your vehicle is no longer manufactured by Nissan, so the OEM parts are more difficult and pricey to acquire.

Serra Nissan of Birmingham responded

Thank you for your review, and for your feedback regarding your recent service visit! We greatly appreciate your time and the opportunity to serve you. If you have questions about the pricing of your service, we encourage you to call us at 205-856-2544 and ask for Dylan.

Serra Nissan of Birmingham responded

We regret to receive your review about your recent service visit. It is our understanding that you came to the service center with a concern about your engine. Upon inspection, there was buildup and codes, likely due to overdue routine maintenance. The diagnostic was only performed after permission was granted, and our service advisor explained the situation and recommended either a restoration service or a new engine. Our records indicate that you scheduled the restoration service, but never showed for your appointment. If you would like to discuss this situation further, we encourage you to call us at 205-856-2544.

Serra Nissan of Birmingham responded

We are sorry to hear about your experience with our service department. Our records indicate that the service advisor tried to contact you regarding further repairs but was not able to reach you. If you would like to speak with your service advisor about the issue, we encourage you to call us at 205-856-2544.

Serra Nissan of Birmingham responded

Thank you for a great review regarding your recent service visit, and for continuing to choose our team here at Serra Nissan! We are grateful for your time and business spent with us, and we look forward to the next time we can serve you.

Serra Nissan of Birmingham responded

Thank you for your awesome review - we greatly appreciate your continued choice of Serra Nissan for all your vehicle needs! We are proud to serve loyal customers like you, and we look forward to the next chance we have to serve you.

Serra Nissan of Birmingham responded

Thank you so much for your great review, Gloria! We are glad to hear that you had a great experience at our service center, and we appreciate your time and business spent with us. We look forward to serving you again in the future!

Serra Nissan of Birmingham responded

We are sorry to hear about your recent experience with our service center. It is our understanding that upon check-in, our service advisors informed you on the diagnostic fee. All customers coming in with a service concern are informed of the fee, and have the option to decline service. However, it is our understanding that you authorized the diagnostic, and our service technicians performed the evaluation on your vehicle. If you would like to discuss this situation further, we encourage you to call us at 205-856-2544 and ask for Dylan.

Serra Nissan of Birmingham responded

Thank you for your great review and for visiting our service department for your vehicle's needs! We greatly appreciate the pleasure of your time and business, and we look forward to serving you in the future!