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Amanda Gray
65 Reviews
Dealership Experience
7 yrs, 8 mos
Industry Experience
15 yrs, 2 mos
65 Reviews of Amanda Gray
May 04, 2020
No resolution to water leak. Diagnostics seem incomplete-no mention of checking cowling or using soapy water test to see if windshield is leaking from that area incomplete-no mention of checking cowling or using soapy water test to see if windshield is leaking from that area More
by WYLIE_PAULINE
Verified Customer
May 04, 2020
I’m pleased with all of you at Boch Honda. Never disappointed. I was recently there and everyone wore masks and had sanitizer available. It comforting and easy. Thank you Leah McReynolds disappointed. I was recently there and everyone wore masks and had sanitizer available. It comforting and easy. Thank you Leah McReynolds More
by leahrosselli3
April 06, 2020
Boch Honda has always been great to me - service department is fantastic - Chris may have been a fill-in during my most recent visit. Took really good care of me, kept me informed regarding my servi department is fantastic - Chris may have been a fill-in during my most recent visit. Took really good care of me, kept me informed regarding my service visit and had great people skills with the other customers waiting service More
by MarkRR
Other Employees Tagged: Garrett Hasanbasic, Sam Oliver , Anthony Ferreira, Zach Johnston, David Lamb, Chris - service/repair
March 19, 2020
Cost of oil change for Honda Accord at $80 is crazy expensive and when I asked why it’s so expensive no one could explain. (When I take my Subaru to the dealer it costs less than $40) Then having an expensive and when I asked why it’s so expensive no one could explain. (When I take my Subaru to the dealer it costs less than $40) Then having an up charge for credit cards is crazy! Not loving that and of course no one lets you know when you make your apt. Then making the apt is always difficult since it is thru another location and they never check the Westford location info! It’s frustrating Service Dept is variable David Lamb is the guy I try to always see since he is super knowledgeable ( you are fortunate to have him -he is outstanding On the flip side Amanda Grey is terrible and I would never return if she were the only manager there She is not knowledgeable and the danger is that she presents as if she is in the know. More
by 2015 hybrid accord
Other Employees Tagged: David Lamb, John Waugh
March 19, 2020
Amanda contacted me to explain the technicians recommendations and kept me up to date on the status of my vehicle. Work was done quickly and vehicle ready on time. recommendations and kept me up to date on the status of my vehicle. Work was done quickly and vehicle ready on time. More
by SD
March 19, 2020
Happy with service, but generally very slow and definitely too expensive. The costs associated with repairs are consistently 1/3 or more higher than our local respected auto repair garage. Now th definitely too expensive. The costs associated with repairs are consistently 1/3 or more higher than our local respected auto repair garage. Now that our warranty has expired, we don’t really have an incentive to to use their service. Otherwise, we would stay. More
by AmyY
February 28, 2020
My wife and I had a great experience last Saturday when we visited. Amanda was very welcoming and answered all of our questions. We feel as though we saved on some of the deals that were offered. We will c we visited. Amanda was very welcoming and answered all of our questions. We feel as though we saved on some of the deals that were offered. We will certainly be back soon. Thanks Amanda! More
by DAMIEN_FELIX
February 24, 2020
Very helpful service people. Adapted to the situation - two outside mechanics disagreed about how to adjust the alignment. Good environment for waiting. Nice all around. two outside mechanics disagreed about how to adjust the alignment. Good environment for waiting. Nice all around. More
by Bob1burch
February 18, 2020
The service at this dealer is well rounded. Staff are friendly, polite and quick to offer service. The work has mostly been routine, but I recently needed a repair that I thought was going to be expensi friendly, polite and quick to offer service. The work has mostly been routine, but I recently needed a repair that I thought was going to be expensive. Turned out is was a simple and cheap fix. I was grateful and happy for the honest service. More
by TARAELAINE60
Other Employees Tagged: CJ Caldwell, Jeff Kovacek
February 17, 2020
I went in for an inspection sticker and someone to look at my gate. They did a full inspection of the car and found out I needed a new tire rod. That was a big shock to me since I was just there 3 months a at my gate. They did a full inspection of the car and found out I needed a new tire rod. That was a big shock to me since I was just there 3 months ago and no one found this $700 problem. When I was there 3 months ago I received new brakes and rotors. This tire rod should have been caught the first time with the condition the rep made it sound like it was in. Finding out I now how a $700 bill makes you look very shady and untrustworthy. When I brought this up to the service rep she offered a free oil change. She couldn’t give an explanation of why this happened or why it wasn’t found the first time. A free oil change isn’t going to help this problem or help me want to use your service again. I plan on leaving a review on your website as well. It’s very disappointing for a dealership to have this kind of service. More
by spano.matthew
