Amanda Raatz

Excellent, speedy service for my 1st diesel oil change. Amanda exceeded my expectations for vehicle check in and checkout. The person that processed my payment was also very nice. Service took 1 hour which Amanda exceeded my expectations for vehicle check in and checkout. The person that processed my payment was also very nice. Service took 1 hour which fit my schedule perfectly. Will definitely come back for more services when the time comes. A+++ More

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Friendly, competent, knowledgeable personnel. While the 20,000 service probably does not usually result in many “issues” it was still good to hear from the tech all of the items that were checked While the 20,000 service probably does not usually result in many “issues” it was still good to hear from the tech all of the items that were checked. More

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My first service on my ‘24 Atlas was all I could ask for. Professional, timely and very friendly. I would not even think of changing anything!! Professional, timely and very friendly. I would not even think of changing anything!! More

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They always get me in and out quickly and do a great job of communicating status and updates. of communicating status and updates. More

by steve.kelly Verified Customer Verified Customer

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Excellent customer service, great dealership I would recommend you to all family and friends,you guys are awesome recommend you to all family and friends,you guys are awesome More

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Great service and they were very friendly! They got me in and out in hurry! They got me in and out in hurry! More

by BUFFETTGAL369 Verified Customer Verified Customer

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The service they did was great, dine in a timely manner and provided good communication along the way. and provided good communication along the way. More

by SONTAGSCOTT Verified Customer Verified Customer

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I had a fast and friendly experience for being my first time at Gurnee Volkswagen. The technician found an issue that was quickly repaired while I waited for my car. time at Gurnee Volkswagen. The technician found an issue that was quickly repaired while I waited for my car. More

by jsantiago13 Verified Customer Verified Customer

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Took my care in for a repair, and was told stablizing bar was broken. It was covered under warranty. They fix it, and then the stabiling bar on the other side broke a week later. Took it back, and they said was broken. It was covered under warranty. They fix it, and then the stabiling bar on the other side broke a week later. Took it back, and they said they fixed it. Grt my car back, and it literally feels like the cab is going to fall off the chassis. Vehicle is significantly worse then before. I bring it back AGAIN, and they say its my rotors and pads (which I know it wasnt because I already look at those, but whatever) they add services that I did not agree to and bill me $1100. I get my car back, and it's even worse! The rep tells me to bring it back again. I will, but first I'm taking it to another dealer and a certified Volkswagen mechanic for a diagnosis before I do. I want to expose this service department. I believe that they either have no idea what they are doing, or they are doing things to make me spend unecessarily. I asked to for the manager to call me, but I doubt that will happen. Bottomline, find a different dealership for service. This service department is lacking. And on top of that, the rep who checks you in is always coughing all over the tablet that you use to check in.. I mean gross coughing in the vehicle and everything. He really should wear a face mask. More

by ryansantosleslie Verified Customer Verified Customer

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Service experience was trouble free. Staff were very user friendly and customer service oriented. I thank the entire Team for all of their good customer service. Staff were very user friendly and customer service oriented. I thank the entire Team for all of their good customer service. More

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