I like the different options provided for the status of
the vehicle. I my vehicle is always taken care of. Changes are explained and no work is done without my approval.
the vehicle. I my vehicle is always taken care of. Changes are explained and no work is done without my approval.
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by hester.stephanie
Verified Customer
Verified Customer
Other Employees Tagged:
Jeff Fletcher
Aug 01, 2022 -
Joe Machens Volkswagen responded
Thank you for choosing JM Volkswagen! We're so happy to have you as a customer and we appreciate the great review.
Great service writer.
Fast service at appointment. Takes several days to get an appt. Prices are too high.
Fast service at appointment. Takes several days to get an appt. Prices are too high.
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by charannrn
Verified Customer
Verified Customer
Jul 25, 2022 -
Joe Machens Volkswagen responded
Thank you for your review! We're glad to hear that you had a positive experience with our service writer and that your appointment was fast. We apologize for the inconvenience you experienced in trying to schedule an appointment and we appreciate your feedback on our prices. We'll pass this information along to our pricing team. Thank you for choosing Joe Machens Volkswagen, best wishes!
They needs Real mechanics, their job is just guessing the
problems on cars .
You will end up changing a lot of parts your car don’t need them plus will not fix the main problem
problems on cars .
You will end up changing a lot of parts your car don’t need them plus will not fix the main problem
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by s.munther
Verified Customer
Verified Customer
Jul 25, 2022 -
Joe Machens Volkswagen responded
We're sorry to hear that you've had a negative experience with our mechanics and that they weren't able to correctly diagnose the issue with your car. I've passed your review onto one of the General Managers here so they can investigate this matter further with their team members who were involved in your visit and get back with you right away if there's anything they can do for you.
Jul 26, 2022 -
s.munther responded
Sorry will not fix my car or return my money, I know how it's work your sorry mean's to bring the car back to you and pay more,,, no thanks what I lost on it too much nothing you can do for free
Jul 26, 2022 -
s.munther responded
Sorry will not fix my car or return my money, I know how it's work your sorry mean's to bring the car back to you and pay more,,, no thanks what I lost on it too much nothing you can do for free
First, you’re 125.
00 MORE for trans service than bommarito. You’re trying to create needed service because YOU don’t have history being done with you. I’ll drive the ex
00 MORE for trans service than bommarito. You’re trying to create needed service because YOU don’t have history being done with you. I’ll drive the extra miles to Bommarito. You lost my business.
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by CLIFFVICKILUBER
Verified Customer
Verified Customer
Other Employees Tagged:
Jeff Fletcher
Jul 25, 2022 -
Joe Machens Volkswagen responded
I’m sorry to hear that our prices were not in line with your expectations and that we lost your business. We strive to provide competitive prices and excellent service, and I apologize if we didn’t meet those standards on this visit. Your comments are being forwarded to management for review.
Service department has always been excellent and has
always taken good care of our family. We have purchased 3 vehicles from this dealership due to their excellent service.
always taken good care of our family. We have purchased 3 vehicles from this dealership due to their excellent service.
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by GARY.ELLUL
Verified Customer
Verified Customer
Other Employees Tagged:
Chris - service writer
Jul 25, 2022 -
Joe Machens Volkswagen responded
Thank you for your loyalty to Joe Machens Volkswagen, Gary. We're happy to have been able to provide quality service and vehicles that meet your needs over the years. We hope you'll continue to choose us for all of your automotive needs in the future!
They helped me so incredibly much and quickly, really
went above and beyond with service.
went above and beyond with service.
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by Piperpranger
Verified Customer
Verified Customer
Other Employees Tagged:
Jeff Fletcher, Chris Harrison
Jul 25, 2022 -
Joe Machens Volkswagen responded
Hi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. Best wishes!
Took my 14 Vw Passat it was over heating , they change
water pump and timing belt cost more than $3700 , picked it up still overheating , took it back and after three days said we check it out we couldn’t
water pump and timing belt cost more than $3700 , picked it up still overheating , took it back and after three days said we check it out we couldn’t find out it’s overheating maybe some air in the coolant system and now it’s good.
Drove it in town 20 minutes and it overheating . Called them again said we don’t have time bring it after two weeks , took it to them and said needs heater cooler it’s blocked and may it’s need thermostat costing around $2600 .
I picked it up and changed heater core and thermostat with temp sensor.
The car still over heating !!!!!! What els can solve the overheating if the VW dealer service don’t know why it’s overheating , they just guessing , I don’t know how VW hiring mechanics , did they bring them from Walmart auto services ?!?!?!
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by Munther
Verified Customer
Verified Customer
Other Employees Tagged:
Jeff Fletcher
Jul 25, 2022 -
Joe Machens Volkswagen responded
We're sorry to hear that you've continued having problems with it after we've replaced the water pump and timing belt. It sounds like we may need to take a closer look at the issue. Your comments are being forwarded to our General Manager for his review. He will reach out to your for more information on this.
Very easy to deal with and timely as well.
Great Job and Thank You so much!
Great Job and Thank You so much!
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by jmartinmizzou@gmail.com
Verified Customer
Verified Customer
Other Employees Tagged:
Jeff Fletcher
Jul 21, 2022 -
Joe Machens Volkswagen responded
We love seeing 5-star ratings. Thank you!
Service department is always caring and they listen to
the concerns of customers. Reason we buy all our cars from this dealership
the concerns of customers. Reason we buy all our cars from this dealership
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by GARY.ELLUL
Verified Customer
Verified Customer
Other Employees Tagged:
Chris- service guy
Jul 21, 2022 -
Joe Machens Volkswagen responded
Hi Gary, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers! We will make sure to share this great review to our team! Thank you again for choosing Joe Machens Volkswagen!
Good friendly service and informative.
Comfortable waiting area. I felt they were honest with me about my car
Comfortable waiting area. I felt they were honest with me about my car
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by ktlbscott
Verified Customer
Verified Customer
Other Employees Tagged:
Jeff Fletcher
Jul 11, 2022 -
Joe Machens Volkswagen responded
Thank you so much for taking the time to share your experience at Joe Machens Volkswagen. We take pride in knowing our customers are happy with their store experience!