Amanda Shaw
Amanda Shaw at Joe Machens Volkswagen
Refer Me

Amanda Shaw | Page 11

Service Manager

Joe Machens Volkswagen

1200 Vandiver Dr
Columbia, MO 65202

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4.5
114 Reviews

Dealership Experience

8 yrs, 11 mos

Industry Experience

25 yrs, 9 mos

4.5

114 Reviews

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114 Reviews of Amanda Shaw

July 29, 2022

Dealership Rating
Employee Rating

I like the different options provided for the status of the vehicle. I my vehicle is always taken care of. Changes are explained and no work is done without my approval. More

by hester.stephanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Fletcher

Aug 01, 2022

Joe Machens Volkswagen responded

Thank you for choosing JM Volkswagen! We're so happy to have you as a customer and we appreciate the great review.

July 24, 2022

Dealership Rating
Employee Rating

Great service writer. Fast service at appointment. Takes several days to get an appt. Prices are too high. More

by charannrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 25, 2022

Joe Machens Volkswagen responded

Thank you for your review! We're glad to hear that you had a positive experience with our service writer and that your appointment was fast. We apologize for the inconvenience you experienced in trying to schedule an appointment and we appreciate your feedback on our prices. We'll pass this information along to our pricing team. Thank you for choosing Joe Machens Volkswagen, best wishes!

July 23, 2022

Dealership Rating
Employee Rating

They needs Real mechanics, their job is just guessing the problems on cars . You will end up changing a lot of parts your car don’t need them plus will not fix the main problem More

by s.munther
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jul 25, 2022

Joe Machens Volkswagen responded

We're sorry to hear that you've had a negative experience with our mechanics and that they weren't able to correctly diagnose the issue with your car. I've passed your review onto one of the General Managers here so they can investigate this matter further with their team members who were involved in your visit and get back with you right away if there's anything they can do for you.

Jul 26, 2022

s.munther responded

Sorry will not fix my car or return my money, I know how it's work your sorry mean's to bring the car back to you and pay more,,, no thanks what I lost on it too much nothing you can do for free

Jul 26, 2022

s.munther responded

Sorry will not fix my car or return my money, I know how it's work your sorry mean's to bring the car back to you and pay more,,, no thanks what I lost on it too much nothing you can do for free

July 22, 2022

Dealership Rating
Employee Rating

First, you’re 125. 00 MORE for trans service than bommarito. You’re trying to create needed service because YOU don’t have history being done with you. I’ll drive the ex More

by CLIFFVICKILUBER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jeff Fletcher

Jul 25, 2022

Joe Machens Volkswagen responded

I’m sorry to hear that our prices were not in line with your expectations and that we lost your business. We strive to provide competitive prices and excellent service, and I apologize if we didn’t meet those standards on this visit. Your comments are being forwarded to management for review.

July 22, 2022

Dealership Rating
Employee Rating

Service department has always been excellent and has always taken good care of our family. We have purchased 3 vehicles from this dealership due to their excellent service. More

by GARY.ELLUL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris - service writer

Jul 25, 2022

Joe Machens Volkswagen responded

Thank you for your loyalty to Joe Machens Volkswagen, Gary. We're happy to have been able to provide quality service and vehicles that meet your needs over the years. We hope you'll continue to choose us for all of your automotive needs in the future!

July 22, 2022

Dealership Rating
Employee Rating

They helped me so incredibly much and quickly, really went above and beyond with service. More

by Piperpranger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Fletcher, Chris Harrison

Jul 25, 2022

Joe Machens Volkswagen responded

Hi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. Best wishes!

July 21, 2022

Dealership Rating
Employee Rating

Took my 14 Vw Passat it was over heating , they change water pump and timing belt cost more than $3700 , picked it up still overheating , took it back and after three days said we check it out we couldn’t More

by Munther
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jeff Fletcher

Jul 25, 2022

Joe Machens Volkswagen responded

We're sorry to hear that you've continued having problems with it after we've replaced the water pump and timing belt. It sounds like we may need to take a closer look at the issue. Your comments are being forwarded to our General Manager for his review. He will reach out to your for more information on this.

July 21, 2022

Dealership Rating
Employee Rating

Very easy to deal with and timely as well. Great Job and Thank You so much! More

by jmartinmizzou@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Fletcher

Jul 21, 2022

Joe Machens Volkswagen responded

We love seeing 5-star ratings. Thank you!

July 20, 2022

Dealership Rating
Employee Rating

Service department is always caring and they listen to the concerns of customers. Reason we buy all our cars from this dealership More

by GARY.ELLUL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris- service guy

Jul 21, 2022

Joe Machens Volkswagen responded

Hi Gary, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers! We will make sure to share this great review to our team! Thank you again for choosing Joe Machens Volkswagen!

July 08, 2022

Dealership Rating
Employee Rating

Good friendly service and informative. Comfortable waiting area. I felt they were honest with me about my car More

by ktlbscott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Fletcher

Jul 11, 2022

Joe Machens Volkswagen responded

Thank you so much for taking the time to share your experience at Joe Machens Volkswagen. We take pride in knowing our customers are happy with their store experience!

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