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Amanda Shaw
Amanda Shaw at Joe Machens Volkswagen
Refer Me

Amanda Shaw | Page 12

Service Manager

Joe Machens Volkswagen

1200 Vandiver Dr
Columbia, MO 65202

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4.5
113 Reviews

Dealership Experience

8 yrs, 11 mos

Industry Experience

25 yrs, 9 mos

4.5

113 Reviews

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113 Reviews of Amanda Shaw

July 01, 2022

Dealership Rating
Employee Rating

Very kind and honored the quote provided. We appreciated the professionalism. We will be back. Thank you. More

by ROD.FARNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Fletcher

Helpful
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Jul 04, 2022

Joe Machens Volkswagen responded

Thank you for choosing Joe Machens Volkswagen, and for taking the time to write such a kind review. We're honored to have had the opportunity to serve you, and we hope you'll come back to see us soon. Thank you for your business!

June 29, 2022

Dealership Rating
Employee Rating

Update: The car was fixed and all electrical issues appear to have been resolved. Thanks to Jeff and the guys at the shop. MY22 buyers beware. My car has been in the shop for over a week with various More

by KCRENSHAW01
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Jeff Fletcher

Helpful
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Jun 29, 2022

Joe Machens Volkswagen responded

Thank you for taking the time to leave a review. We're sorry to hear that you have been experiencing some difficulties with your vehicle and we would like to help resolve the issue as soon as possible. I'll relay your message to our General Manager and please reach out to our service department and they will be more than happy to assist you

Jun 29, 2022

KCRENSHAW01 responded

Thank you for taking the time to respond. I hope this can be resolved swiftly as well.

June 28, 2022

Dealership Rating
Employee Rating

No update on service, reminder stick not applied, no offer of car wash, service advisor was off and request for updates were not forwarded, couldn’t find car on pickup, employee had to search for it. Re More

by bartff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jeff Fletcher

Helpful
Report | Print
Jul 14, 2022

Joe Machens Volkswagen responded

I would like to apologize for the inconvenience you experienced while your car was in for service, as well as the poor customer service you received from our team. I assure you that this is not indicative of the level of service we strive to provide at Joe Machens Volkswagen. I would also like to thank you for bringing these issues to our attention, as it allows us the opportunity to correct them.

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