Amanda Shaw

The service technicians don’t take pride in their work and try to get things done as fast as possible with no concern for your vehicle. The past three times I’ve been there to get tires put on they have d and try to get things done as fast as possible with no concern for your vehicle. The past three times I’ve been there to get tires put on they have damaged my wheels. I’ve said something about it all three times and they haven’t made it right other than the last time I went. More

by gworley Verified Customer Verified Customer

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We were in the market for a work car for my husband. We decided on a 2022 Volkswagen Passat. We purchased a warranty because we have always been warranty people. Within the 1st month the oil light came We decided on a 2022 Volkswagen Passat. We purchased a warranty because we have always been warranty people. Within the 1st month the oil light came on. We bought a quart of oil and added it. It happened again a week or so later. We brought it in and it was decided that the whole engine would have to be torn apart and b/c it was loss of oil, it was one of two things not covered in our warranty. Robert and the whole Joe Machens Volkswagen team did everything they could to help us out. They listened to our concerns and offered to buy the car back from us. This is unheard of in this industry as we are serial car buyers. We managed to leave there with another 2022 Passat and the same monthly payment we had before. We would certainly buy from this company again and I have every confidence that if something goes wrong, they will make sure to make it right no matter what. Thank you so much to all of you for your professionalism and understanding. You’ve gained a customer for life. More

by luvmy3brats91 Verified Customer Verified Customer

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Went in for an oil change. I was in and out in 15mins. They also fixed my tire for no extra cost. Asked him some questions that I had. He was very honest about some parts that I was in and out in 15mins. They also fixed my tire for no extra cost. Asked him some questions that I had. He was very honest about some parts that did not need to be changed yet! Very professional and knowledgeable! They have a good team at Joe Machens Volkswagen service! More

by RSTROUD1 Verified Customer Verified Customer

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Spent way longer than I was suppose to. And had to come back the next day because the tech didn't follow the step by step instructions for the programming of the infotainment center module. And had to come back the next day because the tech didn't follow the step by step instructions for the programming of the infotainment center module. And had a dent above my radio which wasn't there before. Which I knew they would deny that. But I don’t put anything on my dash. They also have the nerve to tell me my front bumper needs to be fixed because there’s no license plate but there’s holes there. When I bought the vehicle I told them not to put holes in the front bumper and they did it anyway. I put the bracket on the back. When I took it for the ceramic coating they took it upon theirselves to take the bracket from the back and drill more holes in the front bumper. I’ve had nothing but problems with this service department. I started going else where. Thought I would give them another chance because they are now closer. I will be driving the extra hour and a half to the next VW dealer. More

by angel_michelle Verified Customer Verified Customer

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Every part of my interaction from start to finish was exceptional Amanda is professional, knowledgeable and goes above and beyond and so do the mechanics! Top notch shop! exceptional Amanda is professional, knowledgeable and goes above and beyond and so do the mechanics! Top notch shop! More

by mandy_eck Verified Customer Verified Customer

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The people who are working there at Joe Mockin’s are amazing. They are very efficient knowledgeable, friendly courteous, helpful. They make going in for service a joy, not a dread. amazing. They are very efficient knowledgeable, friendly courteous, helpful. They make going in for service a joy, not a dread. More

by Kerby Verified Customer Verified Customer

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Dealership has had my car since January 29. It is March 7. I have paid them $3800 and will have to pay them almost $1500 more when they finally get around to fixing it. I drive a 2024 atlas cro It is March 7. I have paid them $3800 and will have to pay them almost $1500 more when they finally get around to fixing it. I drive a 2024 atlas cross sport R line. Communication is terrible, and they will hang up on you if you question them too much. Do your research before buying a VW. They are known for oil leaks. Avoid VW and this dealership altogether. More

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Buying our TDI Passat was very easy and professional. Maintenance is easy to schedule and any issues are corrected by the dealership. Maintenance is easy to schedule and any issues are corrected by the dealership. More

by PJM2LAM Verified Customer Verified Customer

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The service dept. is dishonest and practicing questionable business practices. They insisted that we pay for the diagnostic, when it was already diagnosed by another m is dishonest and practicing questionable business practices. They insisted that we pay for the diagnostic, when it was already diagnosed by another mechanic. They both diagnosed the same issue. When fixing the issue, they caused more damage to my vehicle and denied ownership of doing so. Refused to do the right thing and cover the $5,000 expense. Spoke to several other mechanics who specialize in that area and they all agreed the service dept. caused the problem. Machen’s VW agreed to not charge me for labor fees, but they should have covered the entire expense. Since then I’ve heard about other issues from individuals, such as not completing their full inspections that were paid for only to have that person return to get issue resolved. Another individual was told there was a recall that had expired and would cost them $700. Only after doing their own research it was discovered their vehicle didn’t have a recall. I’m not sure where the breakdown is occurring in the service dept. I know the service manager lied to our face and changed her story several times to get them out of paying for their error. I spoke to the general manager, who covered for the service department as well. Regardless, I highly recommend that you go elsewhere if you need a mechanic. It’ll save you money and frustration if you do. More

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They’ve done a lot I’ve worked for my little Volkswagen. It runs great. Gotten a few extras on it and it’s always been perfect. It runs great. Gotten a few extras on it and it’s always been perfect. More

by mdbeaver1420 Verified Customer Verified Customer

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