Amanda Shaw | Page 2

Excellent care of customer and my car. On time. Reasonable price. Totally satisfied, as always, with VW dealership. On time. Reasonable price. Totally satisfied, as always, with VW dealership. More

by PASTORJOHNBUTCHER Verified Customer Verified Customer

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Fast, efficient service, the car had numerous issues, they documented each one and repairs went well. they documented each one and repairs went well. More

by rivendel1968 Verified Customer Verified Customer

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The person I worked with was friendly and informative. The only thing that I have that is negative is that it took so long. The only thing that I have that is negative is that it took so long. More

by morganbrockmeier123 Verified Customer Verified Customer

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I had to order new brakes and caliper for my 2022 Atlas that I bought brand new from the dealership. I was asked to contact the parts department to make the order and make the payment for the parts upfron that I bought brand new from the dealership. I was asked to contact the parts department to make the order and make the payment for the parts upfront. After 10 days of the order and after no being contacted by anyone at the dealership, I called to check on the status of the order. I was advised that they have received the parts and I cam bring the vehicle the next day. I dropped off the Atlas first thing in the morning. Later that morning, I received a text message indicating that the parts were not received and that they would keep the Vehicle over the weekend. I was given a loaner that is not any fashion compared to my vehicle. The loaner was very dirty and the interior of the vehicle smelled. I requested a different vehicle given the state of the loaner and the fact that I am in the market for a new sedan vehicle. The service agent checked with the service manager who declined my request although other loaners were available. For one, this dealership should evaluate how customers are treated at the service center in an effort to retain customers. Honestly speaking, I love my Atlas, but after that treatment, I have no desire to do service at this dealership again. After the weekend passed and not hearing from anyone, I called to check on the status of the repair, the agent told me that he would contact me when its ready with no approximate time or date. This is not a way to treat customers. I believe VW has better standards than this. I hope someone can take this review seriously and do something about it. Finally, I agev requested the service department to check the alignment on my vehicle since the car drifts to the left ever since I changed the tires and did alignment back in July. I picked up the car with no update or information on whether they checked the alignment. The car continues to drift to the left and I am seriously not sure how to communicate with anyone about this. More

by Waleed atout Verified Customer Verified Customer

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Quick and friendly service, great communication. Highly recommend using them for purchases, parts, and service. Highly recommend using them for purchases, parts, and service. More

by keencbeth Verified Customer Verified Customer

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Quick service scheduling date, friendly and professional service personnel. Short waiting time for the completed work, free car wash is a plus. service personnel. Short waiting time for the completed work, free car wash is a plus. More

by APRSAN4042 Verified Customer Verified Customer

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Excellent service all around. Staff friendly and knowledgeable able to make experience very relaxing done on time Staff friendly and knowledgeable able to make experience very relaxing done on time More

by jcorny242 Verified Customer Verified Customer

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Love how the team treats us like family. We drove 3 hours to buy our car from ya’all and will continue too in the future. We drove 3 hours to buy our car from ya’all and will continue too in the future. More

by jcarter002 Verified Customer Verified Customer

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Always great service. Very accommodating! And they always treat me with respect and make me feel special👍. Very accommodating! And they always treat me with respect and make me feel special👍. More

by PASTORJOHNBUTCHER Verified Customer Verified Customer

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Excellent buying experience, fast on point and honest. Truly amazing people and to work with. Service, Sales and Financial, all of them are at the top of their class. Truly amazing people and to work with. Service, Sales and Financial, all of them are at the top of their class. More

by privteer Verified Customer Verified Customer

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