Amber Young
Amber Young at Otto Cadillac

Amber Young | Page 46

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me
4.7
715 Reviews

Dealership Experience

3 yrs, 10 mos

Industry Experience

13 yrs, 5 mos

Languages Spoken

English English

4.7

715 Reviews

Write a Review

715 Reviews of Amber Young

March 08, 2024

Dealership Rating
Employee Rating

I just bought a brand new lyriq. The sales department needs major improvements They don't give full disclosure More

by Cadillac lover
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Amber Young

Mar 08, 2024

Otto Cadillac responded

Rhonda, I am very sorry to hear that you had a less than satisfying experience with our sales team. I would like to get more information from you about this. If there is something specific you would like to discuss with me to help improve our sales team, please contact me. My contact information is below. We appreciate your business. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

March 02, 2024

Dealership Rating
Employee Rating

Staff is friendly and helpful Being able to use a loaner vehicle is a huge help for me and my work schedule More

by bethmkservices
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

March 02, 2024

Dealership Rating
Employee Rating

Fine. Have had issues well before out of warranty. No urge to want to help. Now i am out of warranty and still having issues More

by MPALMER623
Recommend Dealer
No

Other Employees Tagged: Amber Young

Jul 18, 2024

Otto Cadillac responded

Hello and thank you for taking time to review our service department, I am sorry to hear that you had a less than desirable experience during your visit. I can assure you that our service team does want to help with your problem. Our service manager will be reaching out to touch base with you so we can come up with a solution for you. Thank you for your time. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000

February 27, 2024

Dealership Rating
Employee Rating

Over the top customer service. Great to do business with. Thanks for continuing to take excellent care of my vehicle. More

by amoconnell49
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

February 25, 2024

Dealership Rating
Employee Rating

Ann going to Otto since 1985. I think that tells you how I feel. Excellent More

by SUITS.DAVE
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

February 24, 2024

Dealership Rating
Employee Rating

Great people and so easy to work with, couldn't have asked for a better group of people to work with when buying a car. More

by merussell83
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

February 20, 2024

Dealership Rating
Employee Rating

Very professional and friendly. Enjoyed the pictures that were taken and sent in a text to see the scratches More

by kathyhall822
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

February 20, 2024

Dealership Rating
Employee Rating

Was told on the phone that I still had an oil change that was covered by my main agreement. After checking in and they began work on my car Amber came out and told me I had used all eligible oil changes and More

by akeil68
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Feb 21, 2024

Otto Cadillac responded

Hello and thank you for taking the time to write this review. I am sorry to hear about the miscommunication about the oil change coverage. Please accept our sincerest apologies for the inconvenience. We should have communicated the correct information and we dropped the ball. We hope to retain you as a customer and would love to be there for your service needs in the future. If there you would like to discuss this with me directly my contact information is below. Thank you for your time. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

February 20, 2024

Dealership Rating
Employee Rating

Very nice! Quick and easy service Oil change was completed in about 40 minutes very pleased with service More

by capitallandcompanies518
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

February 18, 2024

Dealership Rating
Employee Rating

The staff was professional, knowledgeable and understanding. Most of all they were upfront and responsive More

by hpesoj59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
...
46
...

Dealership Inventory (113 Vehicles)

used 2022 Subaru Crosstrek car, priced at $23,950
2022 Subaru Crosstrek
used
Blue exterior
Lineartronic CVT
AWD
used 2022 Lincoln Nautilus car, priced at $33,750
2022 Lincoln Nautilus
used
Black exterior
8-Speed Automatic
AWD
used 2022 Chevrolet Traverse car, priced at $22,250
2022 Chevrolet Traverse
used
Black exterior
9-Speed Automatic
AWD
used 2023 Honda Civic car, priced at $20,950
2023 Honda Civic
used
Gray exterior
CVT
FWD
used 2023 Nissan Pathfinder car, priced at $32,400
2023 Nissan Pathfinder
used
Gray exterior
9-Speed Automatic
4WD
used 2023 Cadillac XT5 car, priced at $33,350
2023 Cadillac XT5
used
White exterior
9-Speed Automatic
AWD