Amber Young
Amber Young at Otto Cadillac

Amber Young | Page 50

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me
4.7
715 Reviews

Dealership Experience

3 yrs, 10 mos

Industry Experience

13 yrs, 5 mos

Languages Spoken

English English

4.7

715 Reviews

Write a Review

715 Reviews of Amber Young

January 17, 2024

Dealership Rating
Employee Rating

Prompt courteous easy to work with service department from the time you pull in until you check out! More

by Escalade23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 16, 2024

Dealership Rating
Employee Rating

Terrible I would appreciate a call from the manager regarding my experience. Unhappy with service More

by apisciotta
Recommend Dealer
No

Other Employees Tagged: Amber Young

Jan 17, 2024

Otto Cadillac responded

Hello, Our service manager tried to reach out to you but was unsuccessful. Please give us a call at 518-869-5000 so we can get an understanding of the situation. Thank you! Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

January 15, 2024

Dealership Rating
Employee Rating

Great experience. Techs went above and beyond. Word word word word word word word word More

by kpurello
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

January 15, 2024

Dealership Rating
Employee Rating

Second time that I have had service done at Otto. Both times have been outstanding. Two thumbs up and five stars !! More

by kpurello
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

January 14, 2024

Dealership Rating
Employee Rating

The installation of my rear view camera worked for a few days and then stopped. More

by Westbrook.derek
Recommend Dealer
No

Other Employees Tagged: Amber Young

Jan 14, 2024

Otto Cadillac responded

Derek, I’m sorry to hear that your rear view camera stopped working after you had your vehicle serviced. We are going to reschedule you for an appointment and provide you with a loaner vehicle so we can address this issue again. Very sorry for the inconvenience. Kindest Regards, Meghan Serrell Otto Cadillac General Manager 518-869-5000 Mserrell@ottocars.com

January 14, 2024

Dealership Rating
Employee Rating

Mike Cassese did an excellent job coordinating the services that needed to be done that date… Bill McLean always gets the job done in a timely manner. He is an asset to your service department. More

by Patton728
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

January 13, 2024

Dealership Rating
Employee Rating

Excellent experience Great service, comfortable waiting room, friendly and knowledgeable employees, bathroom was clean, showroom was nicely decorated. All in all very enjoyable experience. More

by Pendholly
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

January 13, 2024

Dealership Rating
Employee Rating

I have a 2016 Cadillac Ct6, I usually pay between $60-$80 for an oil change and tire rotation. All of a sudden Otto Cadillac charged me $140 which is outrageous, that is way too much for an oil change on a 6 More

by jmf1087
Recommend Dealer
No

Other Employees Tagged: Amber Young

Jan 13, 2024

Otto Cadillac responded

Hello and thank you for your review. I’m sorry to hear that you feel our prices are high. With the increase in oil prices, oil filters and the costs to pay our technicians we don’t make a profit on oil changes even with our increased price. Otto has always provided quality service at competitive prices and we continue that commitment to our customers. If you would like to discuss this with me directly I would love to hear from you. Thank you for your time and understanding. Meghan Serrell General Manager Otto Cadillac 518-869-5000 Mserrell@ottocars.com

January 13, 2024

Dealership Rating
Employee Rating

Just routine service all went well. I choose to wait wished it would have been done in less time. Took longer than expected for a routine oil change! More

by epennacchia
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

January 13, 2024

Dealership Rating
Employee Rating

Incredible service always, sparkling facility, amazing smiles everywhere. I LOVE Otto Cadillac. ???? I will be an OTTO Cadillac customer for life! More

by blakdog2003
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

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