Amie Marshall | Page 11

Had to come in early on a Monday to get my car checked out for an accident, got in and out as quick as possible! out for an accident, got in and out as quick as possible! More

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I have been a BMW client for almost 40 years and all purchases (and there were many) were with this dealership. Jeremy's efforts made my most recent purchase today (x3) a pleasurable one. He clearly u purchases (and there were many) were with this dealership. Jeremy's efforts made my most recent purchase today (x3) a pleasurable one. He clearly understood what I was looking of and made it happen. Ed took it from there. His expertise, guidance and patience is invaluable. Alex assisted me with the financing end of the transaction and was very helpful with getting the "extras". The whole team - from sales to service and everyone in between - is remarkable. I would not go anywhere else! More

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I called roadside to tow my BMW to FW last night after getting a flat. Today Ben, Amie, and Rich got a new tire for me from another dealer and fixed the car unplanned. I really appreciate their efforts ge getting a flat. Today Ben, Amie, and Rich got a new tire for me from another dealer and fixed the car unplanned. I really appreciate their efforts getting it done for me! More

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Ben Ammar was my shuttle driver and he couldn't be more helpful inspection went great but I think he was the light of my day helpful inspection went great but I think he was the light of my day More

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From a customer service perspective have Ben is one of the best people I work with anywhere. Ben makes me feel valued And is one of the reasons I will continue to work with BMW of Fort Washington the best people I work with anywhere. Ben makes me feel valued And is one of the reasons I will continue to work with BMW of Fort Washington More

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ben was very helpful through out the whole process and so was the team that works here was the team that works here More

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Ben Ammar is always very friendly & helpful every time without fail. He goes above & beyond to assist & make sure all goes well. Coordinate well with all to make sure you go in & out effortlessly. So, tha without fail. He goes above & beyond to assist & make sure all goes well. Coordinate well with all to make sure you go in & out effortlessly. So, thank you so much! More

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Ben and Dennis did a great job. Excellent service. BMW of Fort Washington is the place to do all your BMW need 🙏 Excellent service. BMW of Fort Washington is the place to do all your BMW need 🙏 More

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Ben is a very helpful guy great service very nice people come check them out come check them out More

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This dealership is way over-rated! I would give a zero star if I could. There were 2 major snow storms last month (January) with freezing temperatures and both times my X1 2023 mod I would give a zero star if I could. There were 2 major snow storms last month (January) with freezing temperatures and both times my X1 2023 model could not be unlocked remotely with the frozen snow on the body. I called and texted Amie Marshall to schedule for pick up for next snow storm. I was shocked that she tried to argue that every car would have the same unlock issues with snow and freezing temperatures, incredible! My old and cheaper brand cars in the past never had this issue under -0 degrees! I also spoke to her manager Ryan. They both understood what they were taking my car in for. We had 3 inches snow and freezing temperatures last night and I knew this condition would definitely create the unlock problem. I received a video this morning showing a technician walking towards my clean car (cleared of snow) and 'happily' saying it could be unlocked! They were making a full joke out of the situation! I believe it could not be unlocked with the frozen snow so he had the snow removed. It was obvious they were trying to conceal the issue. We might not get enough snow or freezing temperatures again this season. I'm so disappointed with the low standard and poor integrity of this dealership. I called Bryan and told him about the problem but needless to say, he was taking their side. This dealership also has a shortage of drivers/valets and loaner vehicles. They are only able to schedule 2 weeks out, not the next week so appointments are always delayed. More

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