Amith Coonjbeharry

I've noticed a shift in professionalism recently. The telephone operators no longer give their name, unless I ask for their name. I like to know whom I am speaking with and not have to ask every time The telephone operators no longer give their name, unless I ask for their name. I like to know whom I am speaking with and not have to ask every time that I call. That is how we build a rapport with customers and staff. Customers look for that rapport. I've called there several times and the poor woman who answers the phone, always sounds like she has just been yelled at, doesn't like her job and my call is disturbing her or she just needs an attitude adjustment or is she ill? She needs to smile when she answers the phone. It's an old Sales trick. People will be receptive to her. Rapport is extremely important to build and keep your clientele. The voice of the first person who answers my call, should always, always, give their name before the caller gives their name and should display an interest in my questions, so I don't have to drag, a solution to my problem or inquiries out of them. It is rude not to give your name to customers. This morning, I had to pick her brain to find out who would know the answers to my questions about a recall. Her immediate answer was, she didn't know. I had to ask, who would know. Perhaps she isn't suited for telephone work and should be in a different dept? What customer would want to be put in a bad or confusing mood? I remember the salesman, Jose who sold me my car three years ago. I remember Mike and Ian from the Service Dept. I remember people and their voice. I currently have an open recall Safety Issue with the Fuel Pump Motor, on my 2018 Honda Civic. This is quite disturbing to me. Should I drive my car and end up in an accident? And I'm waiting for Mike to call me back. I left my name, ph # and reason for my call on his V.M. More

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Staff is very friendly & attentive. I had a very pleasant experience! Will recommend to anyone I know! I had a very pleasant experience! Will recommend to anyone I know! More

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Luis Morales was attentive and listened to ours families needs. We are very happy with our new Honda Pilot, which is our ride from NY to TEXAS!!! I couldn’t say enough about our salesmen he was easy to talk needs. We are very happy with our new Honda Pilot, which is our ride from NY to TEXAS!!! I couldn’t say enough about our salesmen he was easy to talk to and knew how to help us out of our original options and narrow it down very quickly. As someone in the business he held his end and then some with our deal! Kristian got involved to sort out every part of the deal that helped down to our trade value that helped confirm our decision! More

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Great dealership with excellent staff who are the best in the business! Brian McKenna navigated us through the selection process with ease, explaining everything thoroughly and answering any questions we had the business! Brian McKenna navigated us through the selection process with ease, explaining everything thoroughly and answering any questions we had. Jamison offered us a great deal and Deanna knocked out all the paperwork. From start to finish just truly a great buying experience. More

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Very attentive, not high pressure and very knowledgeable. Kevin and Kris were fantastic from start to finish. Great dealership, great staff. Kevin and Kris were fantastic from start to finish. Great dealership, great staff. More

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Went into the dealership just to look and Sam was helpful and not pushy and we came away with a deal. and not pushy and we came away with a deal. More

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Were generally responsive and helpful. At times I thought some of the staff were manipulative, and other times, helpful, but not always expansive or reactive to issues that I didn't know t At times I thought some of the staff were manipulative, and other times, helpful, but not always expansive or reactive to issues that I didn't know to ask about. Still, generally friendly and accessible. More

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Camren is the most professional, courteous and comprehensive salesman in the business. My wife and I have been buying cars from him for the better part of the last decade. He goes out of his way t comprehensive salesman in the business. My wife and I have been buying cars from him for the better part of the last decade. He goes out of his way to help his clients and is always available if you need something. Mohawk Honda is lucky to have him on their team! More

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As always, Linda from Mohawk Honda was great to work with. She kept us well informed about delivery timing. I highly recommend you talk to her if you’re considering buying a car. with. She kept us well informed about delivery timing. I highly recommend you talk to her if you’re considering buying a car. More

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Excellent place highly recommend very nice and helpful people with everything you need. Also very patient and caring people with everything you need. Also very patient and caring More

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