Amnon Udi

Over the last 20 years I have bought 6 Hondas from Liberty Honda (and a seventh car from their sister dealership Liberty Mazda) and have always had all the service for all 6 Hondas done at this dealer Liberty Honda (and a seventh car from their sister dealership Liberty Mazda) and have always had all the service for all 6 Hondas done at this dealership. I was asked to write this review after recently reluctantly bringing my 2024 CR-V in to Liberty Honda for an oil change and brake fluid, but I declined the tire rotation. Why did I decline the tire rotation? My previous service visit had ended in a near-disaster. I had brought my 2016 CR-V in for an oil change and tire rotation. However, the technician didn’t properly tighten the lug nuts on all of the wheels. My son drove the car home on the highway, then the next morning one of the tires fell off the car while he was driving to work. Luckily he was only driving 15 miles an hour and didn’t hit anything or hurt anyone, but if that tire had fallen off while driving 55 MPH on the highway, my son could have been killed. I had the car towed to the nearest Honda dealership (which was not Liberty Honda). They repaired the car but Liberty initially balked at paying the $2,000 cost of the repair. I had to beg to get Liberty to finally pay and I should not have had to do so. I am now afraid to have my tires rotated at Liberty Honda. I was also reluctant to revisit Liberty’s service dept. because the service appointment before that (with my 2014 Odyssey) also did not go well. My Odyssey had stalled on the road so I had it towed to Liberty House. They diagnosed it and did approx. $600 in repairs. I drove the car home (around 5 miles) and the car stalled right in front of my house. Luckily I didn’t cause an accident but I had to have the car towed back to Liberty Honda for further repairs. They clearly had not properly diagnosed or repaired the car the first time. I then had to pay more money out of my pocket to fix the Odyssey a second time. I’m willing to understand one poor service experience but two experiences back-to-back make me question what is going on. Why has the quality of their service dropped so suddenly? Do they no longer employ trained mechanics? Do they no longer care about their customers, even a loyal customer like me who has spent over $200,000 in purchases and repairs over the last two decades? Sadly,I may have to switch to a different Honda dealership to service my cars. PS I have continued to receive good service from Chloe Truglio, my complaint is with the irresponsible mechanics and uncaring service management. Review submitted by Gerald Murphy, gfmurphy@hotmail.com More

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I have been with the dealership over 3 years now and have found no fault with their service. found no fault with their service. More

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Making a apt. Was good. The staff took care of my problem in a timely fashion Was good. The staff took care of my problem in a timely fashion More

by ZANAWICH Verified Customer Verified Customer

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From the moment we walked in Udi was welcoming, pleasant, helpful and friendly! My experience with Honda was a 10/10 because of how Udi took care of us and listened to our needs. He guided us to the best veh helpful and friendly! My experience with Honda was a 10/10 because of how Udi took care of us and listened to our needs. He guided us to the best vehicle while ensuring the Customer experience was at the core of the transaction! Udi made me feel like family! I have had horrible experiences with other dealers and I am so glad Udi changed my expectations! Thank you Udi for all your help and guidance! Smooth transition from a Nissan to a Honda and I’m never going back! I highly recommend Udi to assist you in your car buying process as he does not haggle and/or pressure you! Thank you again Udi for all you did for me! You are the best! From Damaris More

by DAMARISCSTER Verified Customer Verified Customer

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Excellent, in and out very quick with little hassle and Udi is an excellent salesperson as well as Caitlin the sales manager! Udi is an excellent salesperson as well as Caitlin the sales manager! More

by HMAURER239 Verified Customer Verified Customer

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Was looking for a used truck for the family. Found a 2023 with 28k miles. Dealership location is very convenient. One of the reasons keep buying from Liberty is Chloe from the service dept. she' Found a 2023 with 28k miles. Dealership location is very convenient. One of the reasons keep buying from Liberty is Chloe from the service dept. she's great. More

by Steveolechna Verified Customer Verified Customer

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Sales team is extremely helpful and friendly. They did everything they could to make things easier for me. They did everything they could to make things easier for me. More

by Fieldingd Verified Customer Verified Customer

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Friendly people with great environment. They Provided great service and willing to help with any issue They Provided great service and willing to help with any issue More

by PLOMITALLO17 Verified Customer Verified Customer

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We purchased our 4th car yesterday at Liberty Honda and they have customers for life in us. Every interaction with every employee has been incredible. they have customers for life in us. Every interaction with every employee has been incredible. More

by MTAGLIM3 Verified Customer Verified Customer

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It was a great dealership to purchase a car from. Every person I worked with was helpful. Christian was especially helpful and great to work with Every person I worked with was helpful. Christian was especially helpful and great to work with More

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