Nelly Justiniano
Nelly Justiniano at Liberty Honda

Nelly Justiniano

Service Advisor

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.8
115 Reviews
4.8

115 Reviews

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115 Reviews of Nelly Justiniano

October 05, 2026

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Employee Rating

Our dealer service was amazing experience, since when we arrived, in the process send us the information that you are doing and at final as the same customer service!!! Thank you. We really appreciate it… More

by diana0701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 05, 2026

Liberty Honda responded

Your note about receiving detailed updates throughout the process highlights our service team’s commitment to clear communication. We’re glad the service on your Honda CR-V felt seamless from arrival through completion. Knowing you appreciated our customer care from start to finish means a great deal to our team.

September 26, 2026

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I wasn't happy with the service they didn't tell what was wrong with it they said I had a leak but didn't tell were they drove my car to some were my car was almost on E for gas they should of explained were More

by nisamia1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 02, 2026

Liberty Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

September 25, 2026

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Employee Rating

Very kind and informative. Felt like I was being looked out and appreciated having them check my car overlay More

by Yari83916
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Sep 26, 2026

Liberty Honda responded

Our service department enjoyed taking care of your Honda CR-V and ensuring you felt well looked after and informed. Hearing that you appreciated our kindness and comprehensive check means a lot to us.

September 18, 2026

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Nelly Justino is amazing totally love her working with her, she’s professional and sweet More

by GISELLASANCHEZ92.GS
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Sep 18, 2026

Liberty Honda responded

Knowing your service experience with Nelly was so positive means a lot to our service department. Thank you for acknowledging her professional and friendly care.

August 27, 2026

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This dealership delivered the car on time, professional and very welcoming… I will definitely be back even though I usually don’t come to liberty I think they’re far better than Honda Manchester More

by Julie Kessler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2026

Liberty Honda responded

Your mention of having your Honda CR-V returned on time in a professional, welcoming environment reflects how our service department cares for each customer. Hearing that you’ll choose our dealership again from outside your usual area means a lot to our team.

August 17, 2026

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Employee Rating

I was charged over $3,600 for breast's, new rotors, front arm controls and oil change. My breaks started to squeak and just by chance I brought my car into another service station closer to home for and an i More

by Agriesing
Recommend Dealer
No

Other Employees Tagged: Nelly Justiniano

Aug 22, 2026

Liberty Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

July 15, 2026

Dealership Rating
Employee Rating

Very knowledgeable service advisor. Thoroughly inspected the vehicle. Suggested service that would keep the 2022 CRV running in tip top shape. More

by tyronet138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 15, 2026

Liberty Honda responded

We’re pleased our service advisor provided a thorough inspection and useful recommendations to keep your 2022 CR-V running smoothly. Thank you for the 5-star rating, and we look forward to assisting with your future service needs.

July 13, 2026

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Employee Rating

I am not happy with the sales dept, but I am very happy with the service team. I purchased a car on 24 June and I still do it have my registration . I get not communication from the sales team unless I cal More

by SUBGUYHZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Leyden

Jul 13, 2026

Liberty Honda responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

July 06, 2026

Dealership Rating
Employee Rating

Liberty Honda Continues To Be Completely Professional In Customer Care. I’m Very Satisfied With Liberty Honda Service. More

by KENROYSERGEANT41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 06, 2026

Liberty Honda responded

Thank you for highlighting our team’s professionalism during your Acura MDX service. We’re delighted you felt completely satisfied and look forward to assisting you again.

July 02, 2026

Dealership Rating
Employee Rating

Great communication and quick service. Didn’t try to get me to pay for extra services that weren’t needed. Will definitely use them again. More

by mjillwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2026

Liberty Honda responded

We’re glad you experienced clear communication and swift service on your Honda CR-V without any extra upsells. Nelly will be happy to hear your feedback. We look forward to helping you again.

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