Nelly Justiniano

I recently visited Honda Liberty and was assisted by Nelly. She provided exceptional service with kindness, professionalism, and genuine enthusiasm. Her positive attitude and dedication made me feel tru Nelly. She provided exceptional service with kindness, professionalism, and genuine enthusiasm. Her positive attitude and dedication made me feel truly valued. Nelly is a real asset to Honda Liberty, and I sincerely wish her continued success with the company. Thank you, Nelly, for your excellent service. Keep up the wonderful work. More

by mdk123813 Verified Customer Verified Customer

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It was very disappointing and frustrating experience with Liberty Honda for 18000 mile scheduled maintenance service. I have to wait very long for pickup and drop offs, I was told car is washed while it was Liberty Honda for 18000 mile scheduled maintenance service. I have to wait very long for pickup and drop offs, I was told car is washed while it was not washed and when I reported that I had to wait again for that quite long. I was over charged for service and told that this was mistake and I will get refund in 48 hours. It has been more that a week and after several follow ups, still didn’t get refund. Agent assigned to me really does not care about any customer service. More

by kishoreag Verified Customer Verified Customer

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Our dealer service was amazing experience, since when we arrived, in the process send us the information that you are doing and at final as the same customer service!!! Thank you. We really appreciate it… arrived, in the process send us the information that you are doing and at final as the same customer service!!! Thank you. We really appreciate it… More

by diana0701 Verified Customer Verified Customer

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I wasn't happy with the service they didn't tell what was wrong with it they said I had a leak but didn't tell were they drove my car to some were my car was almost on E for gas they should of explained were wrong with it they said I had a leak but didn't tell were they drove my car to some were my car was almost on E for gas they should of explained were they were taking my car won't be back. More

by nisamia1 Verified Customer Verified Customer

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Very kind and informative. Felt like I was being looked out and appreciated having them check my car overlay Felt like I was being looked out and appreciated having them check my car overlay More

by Yari83916 Verified Customer Verified Customer

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Nelly Justino is amazing totally love her working with her, she’s professional and sweet her, she’s professional and sweet More

by GISELLASANCHEZ92.GS Verified Customer Verified Customer

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This dealership delivered the car on time, professional and very welcoming… I will definitely be back even though I usually don’t come to liberty I think they’re far better than Honda Manchester and very welcoming… I will definitely be back even though I usually don’t come to liberty I think they’re far better than Honda Manchester More

by Julie Kessler Verified Customer Verified Customer

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I was charged over $3,600 for breast's, new rotors, front arm controls and oil change. My breaks started to squeak and just by chance I brought my car into another service station closer to home for and an i arm controls and oil change. My breaks started to squeak and just by chance I brought my car into another service station closer to home for and an inspection to find out my oil was dangerously low. Liberty Honda NEVER changed or replaced the oil! NOT a happy customer!!!!! More

by Agriesing Verified Customer Verified Customer

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Very knowledgeable service advisor. Thoroughly inspected the vehicle. Suggested service that would keep the 2022 CRV running in tip top shape. Thoroughly inspected the vehicle. Suggested service that would keep the 2022 CRV running in tip top shape. More

by tyronet138 Verified Customer Verified Customer

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I am not happy with the sales dept, but I am very happy with the service team. I purchased a car on 24 June and I still do it have my registration . I get not communication from the sales team unless I cal with the service team. I purchased a car on 24 June and I still do it have my registration . I get not communication from the sales team unless I call to initiate the discussion. The inability to get my registration is troubling, but the lack of communication is is unacceptable. On the other hand the service dept is the best that I have ever worked with. They are professional, knowledgeable and very helpful. Now that I have had the vehicle for almost three weeks, I would like to point out a few concerns with the CRV exl. How can you provide such great alloy wheels, but not include locking nuts to prevent theft of those wheels? Why do you have a specific location for a cargo cover, but not provide the cover? Both of these items were standard in the last CRV exl that I purchased in 2020. Trying to save a few pennies on anti theft items does not make sense. I have had only Hondas since the late 1990’s but this may be my last as other manufacturers provide greater value for the price. More

by SUBGUYHZ Verified Customer Verified Customer

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