Amy Elertson

Any, was very hard to reach. She didn't return phone calls or respond to emails until management told her to reach out. I did not get all of my questions answered regarding lease She didn't return phone calls or respond to emails until management told her to reach out. I did not get all of my questions answered regarding lease end buy out. I got some of my questions answered by G.M. financing not the dealership or financing. I am still missing IOU parts that were never fulfilled. I was contemplating purchasing a Chevy blazer and trading in the equinox, Amy never got back to me with the amount Heiser would offer for the equinox as promised.Poor customer service experience this time around with Heiser Chevy. More

by CW Verified Customer Verified Customer

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I had a fantastic experience at Heiser Chevrolet. They helped me find the perfect car for my needs and explained the entire process with great clarity. Their attention to detail and commitment to cu They helped me find the perfect car for my needs and explained the entire process with great clarity. Their attention to detail and commitment to customer satisfaction were exceptional. I will definitely be returning and recommending this dealership to my friends and family. Thank you, Heiser Chevrolet, for making my purchase so easy and enjoyable! More

by juaram1987 Verified Customer Verified Customer

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car wash seems to be broken evert time I bring my vehicles in for service. vehicles in for service. More

by bagab_7362 Verified Customer Verified Customer

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Amazing staff, patient, helpful, and very kind! Would highly recommend to all of my friends in the future. Would highly recommend to all of my friends in the future. More

by countach_1989 Verified Customer Verified Customer

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O.o fifteen word minimum aye? This place was a great place yep that's it place yep that's it More

by andrewrobins1234 Verified Customer Verified Customer

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It takes too long for a scheduled oil change. Two hours is much too long Two hours is much too long More

by Pederson Verified Customer Verified Customer

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The staff were extended helpful and friendly! They took care of all my needs!! Thanku so much!! They took care of all my needs!! Thanku so much!! More

by breunig.carrie Verified Customer Verified Customer

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Great service. They were very accommodating. Service people were very polite. I definitely will go there again. I asked about a car I had seen on the Internet. Amy They were very accommodating. Service people were very polite. I definitely will go there again. I asked about a car I had seen on the Internet. Amy got it for me. She was great. I bought it. I love it. Thanks Amy! More

by cmslyons Verified Customer Verified Customer

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They did good work it was very fast. They kept me informed. Thank you very much They kept me informed. Thank you very much More

by oosie1997 Verified Customer Verified Customer

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My overall experience here was not great. I recently just purchased a pre-owned truck from Heiser Chevrolet of West Bend on 02/15/2025. There needs to be some serious coaching on used car ins I recently just purchased a pre-owned truck from Heiser Chevrolet of West Bend on 02/15/2025. There needs to be some serious coaching on used car inspections before they put them out for sale. I was very limited to what I could see and do as it was snowing out, and all over the ground. I thought I would be able to trust them because they are a reputable GM dealer. After driving home, I noticed the oil pressure was very low, and threw a CEL light due to insufficient oil flow to the VVT solenoids. I have records for the p0011 code that it had detected to prove it. Not only that, but the truck was also misfiring. I noticed a bunch of oil underneath the truck when I pulled over, so I had to tow it to my shop. I went to change the oil correctly, and noticed they stripped the threads on the drain plug and oil pan which caused this leak. It was alarming to see that the threads were pulled out of the oil pan which made it impossible to tighten the drainplug. Fortunately no serious damage was done and all is good now, but I had to fix these issues that shouldn't have been. I'm not sure how you could miss this issue while doing the oil change, but this is definitely a result of an incompetent technician. Thankfully, I'm an experienced Auto Technician and is capable of fixing these issues, but shouldn't have been an issue to begin with. I would've felt terrible if I had sold this truck to someone without mechanical experience. I noticed that the wipers were bad too, not a big deal, but you'd think to at least put a new set of wipers on a vehicle before you sell them. After I signed all the paperwork, and declined the warranty, they made it rudely clear that they didn't want to hear anything from me if anything failed, so you already know how that phone call would've went. Needless to say, I would HIGHLY REFRAIN from purchasing a vehicle here. More

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