Amy Lancaster | Page 17

Amy Lancaster at Galleria BMW is truly exceptional. Her knowledge of BMW vehicles is impressive, and she approaches her work with the utmost professionalism. Amy's attentiveness to her customers' needs Her knowledge of BMW vehicles is impressive, and she approaches her work with the utmost professionalism. Amy's attentiveness to her customers' needs is remarkable; it's like being part of the BMW family when you work with her. She's not just a car salesperson; she's a trusted advisor who ensures you make the right choice for your BMW needs. More

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I was slightly disappointed with the lack of interaction of my salesperson. I waited for quite a while for finance but she left me unattended after I signed the warranty with no explanation of the BMW Care of my salesperson. I waited for quite a while for finance but she left me unattended after I signed the warranty with no explanation of the BMW Care service, Sirius XM service or helping with setting up the car’s technology. This was surprising as she was always readily available on text or email prior to the purchase decision. More

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This was by far the best car buying experience I’ve ever had. It’s no secret that car buying can be daunting, emotionally exhausting, and often difficult. I felt like everyone was so nice, honest, and most had. It’s no secret that car buying can be daunting, emotionally exhausting, and often difficult. I felt like everyone was so nice, honest, and most of all, patient with me. I ask a lot of questions! We went through several financing options and landed on what I felt was right for me, with no pressure from Amy, nor the financing managers- Cody and David. Jacob Byrd was very instrumental in helping me select my new purchase and was extremely nice and professional. When I arrived to get my new vehicle, I was presented with a plaque and a red bow experience. What a special moment, not to mention, several goodies from Amy. Amy even set up my car Bluetooth, my BMW App and more after I unveiled my new ride. I can’t say enough about Galleria BMW, I will most definitely be buying my next purchase from them as well, but for now- I get to enjoy my beautiful new ride!!! More

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I am 700 miles from Galleria, but you would think I was right there from the great customer service I received from Amazon and her colleges. right there from the great customer service I received from Amazon and her colleges. More

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Quick amazing service from sales rep. Great deals and workable employees. Love the dealership. Love the car. Great deals and workable employees. Love the dealership. Love the car. More

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Dealership was more than accommodating especially with our little ones in tow, clean, and professional. Amy was great to work with. She made sure everything was prepared and ready for our arrival as we co our little ones in tow, clean, and professional. Amy was great to work with. She made sure everything was prepared and ready for our arrival as we couldn’t come until close to closing time. She was so sweet, understanding, and patient with us. She also made sure to let the kids join in on the car reveal and had a small gift for our family. I would definitely recommend BMW and Amy. Thank you for everything! More

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Amazing experience! Amy was very friendly, she took her time explaining options and answering all my questions. Even when she was not at work, she responded to my text a Amy was very friendly, she took her time explaining options and answering all my questions. Even when she was not at work, she responded to my text and directed me to the appropriate persons. The finance guy, Cody was also great! I’ve never felt so comfortable reading and signing a loan :) More

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Extremely pleased with my experience Staff were very helpful, pleasant and curteous. Knowledgeable about vehicle questions and purchasing process. helpful, pleasant and curteous. Knowledgeable about vehicle questions and purchasing process. More

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This was my 2nd purchase at Galleria and I couldn’t be more pleased! Dawn knows the product & the business! She’s courteous, professional and straight forward. When I walk in the door I feel like I’m visi more pleased! Dawn knows the product & the business! She’s courteous, professional and straight forward. When I walk in the door I feel like I’m visiting friends. Thank you! More

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My experience at the dealership was awesome. The staff was very helpful and made the buy process very seamless. The staff was very helpful and made the buy process very seamless. More

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