MICHELLE LADNER

I wish I had more stars to give a better rating! From the first phone call that I made I inquiring about my vehicle throughout the whole buying process was like none other! Austin was great, Ryan wa From the first phone call that I made I inquiring about my vehicle throughout the whole buying process was like none other! Austin was great, Ryan was great, Katie was great Michelle was great, and David was great! The whole dealership was great. Really down to earth people. Austin worked tirelessly on my purchase and I want to give a big shout out to him! I feel like family now! More

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From the first call we made to Michelle Ladner, to Ben Sutphin and Cody in Finance the service was outstanding! Sutphin and Cody in Finance the service was outstanding! More

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Very friendly and helpful. I feel like I got my best deal here. Quick response time. I feel like I got my best deal here. Quick response time. More

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Great Experience our 1st purchase from Dealer. We were payment buyers sales staff got us the exact payment that we could afford. Would definitely recommend dealership. We were payment buyers sales staff got us the exact payment that we could afford. Would definitely recommend dealership. More

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Amy and Michelle we top notch and easy to deal with. Totally professional. Knew exactly what I wanted Totally professional. Knew exactly what I wanted More

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I was at the dealership to get my 2019 x3 serviced. While I was there I expressed my interest in a 2016 x5 deisel that had been traded in. I wanted to purchase the x5 deisel and was working with one of While I was there I expressed my interest in a 2016 x5 deisel that had been traded in. I wanted to purchase the x5 deisel and was working with one of the managers and salesperson to get an appraisal of the vehicle I wanted to trade in for the purchase. My trade was appraised, I was shown what the purchase price would be for the x5 and I was ready to proceed but I was told the technician was not finished with the x5 and I would have to wait until everything was finished. The next day a Saturday, I was told all was complete. I asked the salespeson if I could come in on Monday to finish the deal because I live a long way from the dealership and she said yes, Monday will be fine. As agreed I called the salesperson to see what time she wanted me to come. I was told to come on. I immediately began the journey to the dealership. As mentioned before, I live a long way from the dealer. I was 3/4 of the way to the dealership when the salesperson told me another advisor was showing the 2016 x5. I asked her why, I had been working with her since she previous Friday and working with her manager on Sat. The salesperson then told me the people that were at the dealership looking at the vehicle had first shot at it and if they decided to buy it I would have to look at something else. When I was about a mile from the dealership I received a text that the vehicle had been sold. Why wasn't the vehicle I had wanted so badly not put aside until I got there to finish the deal? Why wasn't I told about the vehicle was in process of being sold to someone else before I got in my car to drive from Poplarville, MS all the way to Biloxi, MS. VERY VERY poor customer service and a total disregard for a long time customer and disregard of my time. More

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Galleria BMW did an awesome job with the sale on my X3! I would like to thank Dawn, Michelle and the other members of their team in helping me through the process. If you are in the market for any kind of I would like to thank Dawn, Michelle and the other members of their team in helping me through the process. If you are in the market for any kind of BMW I would come to Galleria BMW for the purchase. Thanks guys! More

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This dealership was very caring and helpful! I recommend this dealership to everyone! Very professional and worth the time and service I recommend this dealership to everyone! Very professional and worth the time and service More

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This is our 3rd X5 in 5 years. Would not go anywhere else for a BMW! Would not go anywhere else for a BMW! More

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This was the best experience I have had buying a car from a dealership. Ryan an Sonya were both very knowledgeable about the vehicle we were looking at. Based on Ryan and Sonya we purchased the vehicle. Th a dealership. Ryan an Sonya were both very knowledgeable about the vehicle we were looking at. Based on Ryan and Sonya we purchased the vehicle. The whole experience was the best More

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