Amy Mansfield | Page 9

When it comes to the service advisors there is poor communication really poor and lack of ownership in regards to getting back to the customer in a timely manner. I've been asking for a few months now communication really poor and lack of ownership in regards to getting back to the customer in a timely manner. I've been asking for a few months now what type of tires I can put on my Jeep and I have yet to this date got an response so I guess I'm just going to have to go to a tire shop and buy tires from them it's kind of sad that a Jeep dealer cannot give you accurate information on a Jeep. More

by donberkhimer Verified Customer Verified Customer

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Amy was very professional and kept me informed of the service visit ! Thank you for everything service visit ! Thank you for everything More

by johnhawth21 Verified Customer Verified Customer

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Great service. Happy I found this location to service my Jeep Sahara I will return Happy I found this location to service my Jeep Sahara I will return More

by kebyrnes Verified Customer Verified Customer

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She was very professional, knowledgeable, caring thoughtful was glad to have the experience with her. She was a good employee. thoughtful was glad to have the experience with her. She was a good employee. More

by Ralph Verified Customer Verified Customer

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Greeted you, keep you updated on what was going on with your car ,fast and efficient. your car ,fast and efficient. More

by ritaannz Verified Customer Verified Customer

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Amy provided excellent customer service and kept me in the loop communicating along the way during the whole time my Jeep was in the shop. the loop communicating along the way during the whole time my Jeep was in the shop. More

by jt31 Verified Customer Verified Customer

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Sands used to be a wonderful dealership and service center - about 20 years ago. Since then customer service has become horrible. They never seam to be able to complete anything in one day and do not center - about 20 years ago. Since then customer service has become horrible. They never seam to be able to complete anything in one day and do not keep you updated on status of repairs. My most recent experience sealed the deal that I would never use them again. Called and requested updates- told I’d get a call back. Waited 3 days, with no return call, and called again. Finally told them I wasn’t going to put any further money in the truck and would be looking for another vehicle. Not once did they ever even ask to have someone from sales contacts. Very disappointed in how they have turned out. Will never go there or recommend them again. More

by cmgabryelewicz Verified Customer Verified Customer

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What a fantastic experience. Jim McBrearty (Mack) could not have been better to work with. He listened to exactly what I was looking for and made it happen. I wasn't planni Jim McBrearty (Mack) could not have been better to work with. He listened to exactly what I was looking for and made it happen. I wasn't planning on buying today but the process was so simple I jumped. I have a new go to , thanks Sands and especially Mack !! More

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Went in for an annual inspection and had no issues. Was in an out in under an hour. Was in an out in under an hour. More

by rsteiner1 Verified Customer Verified Customer

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I had my oil change done this past Saturday and worked with Amy Mansfield. She was absolutely excellent from start to finish. Amy was friendly, professional, and very attentive to making sure everything w with Amy Mansfield. She was absolutely excellent from start to finish. Amy was friendly, professional, and very attentive to making sure everything went smoothly during my visit. She took the time to communicate clearly about the service, making the entire experience easy and stress-free. It’s always refreshing to deal with someone who genuinely cares about customer service, and Amy clearly takes pride in what she does. She made sure I was taken care of and that everything was handled efficiently. The service department at Sands Chrysler Jeep Dodge RAM continues to do a great job, and experiences like this are the reason I keep coming back. The staff is welcoming, the process is straightforward, and the work is done right. Amy Mansfield is a great representative of the dealership and deserves recognition for the outstanding service she provides. I highly recommend working with her if you’re bringing your vehicle in for service. More

by mxtxpx Verified Customer Verified Customer

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